Rochonda Richardson This place is great. I came here one night around 10:00 after work because I was having an asthma attack. I didnt have to wait long at all. They kept me there about two and a half hours to make sure I was good to go. The person at the front desk was fast and friendly and so were the doctors and nurses. The waiting room is also clean.
5 /5
Sarah White Took my sister here Friday morning and she was sent home with a prescription for nausea. Hours later I call ambulance to take her to a real ER where she was promptly diagnosed, taken to emergency surgery and has been in ICU since. If you are in trouble drive past this place to somewhere you will get real help not be dismissed without being examined. Horrific experience. Stay away.
1 /5
Jenn Hoggs I would strongly recommend this ER ...they are the BEST. They took care of my mother with love and professionalism. I have spread the word that you guys are the BEST. GOD BLESS YOUR NURSES AND DOCTORS. Im so happy for the service.
5 /5
David King Nurse showed lack of empathy/ sympathy to my situation. Dr also was not really honest with me on my situation after he looked up my CT scan/ also they did my things that are wrong with me with my cyst on my kidney or what to do about that. All in all not very good experience though it was fast. Looks like they just want to get me out of there
3 /5
Griffin Hanks Complaint letter filed 12/18/24:
I am writing to formally address my recent experience at your ER facility located off Hwy 90 and Murphy Rd. Unfortunately, I found the level of customer service provided by Chris S (duty nurse) to be unprofessional and unhelpful, leaving me deeply dissatisfied and disappointed.
On 12/17/24, I visited your facility expecting the compassionate and respectful care that urgent care centers are known for. A kindergarten student in FBISD was having a severe allergic reaction and needed immediate medical attention. He was rush to the ER immediately. However, I was met with rudeness and a lack of courtesy from your staff member. Specifically, refusing services requested (EpiPen), treating the child in desperate need of medical attention as less than worthy, “the nurse dismissed the child’s comfort level and best interests – advising to wait and see what happens,” Chris S(nurse) was short-tempered and unprofessional-raising his voice at 6 year old child by telling him he better not move and he needs to be still when finally after 30 mins of waiting... an injection to stop the itching,swelling and huge nodules growing on his little body,” making the experience unnecessarily stressful”.
As someone who relies on an ER for timely assistance, this type of behavior is unacceptable. Patients who visit your facility are often experiencing health issues and require understanding and empathy. The dismissive attitude of the nurse, Chris S that I encountered, undermines the purpose of HCA services and reflects poorly on this establishment.
I strongly urge this matter be addressed by providing Chris S with additional training in customer service and patient care, additionally, and contact the parent for a formal apology for mistreatment. Simple courtesy, active listening, and professional communication can go a long way in improving patient experiences and maintaining your facility’s reputation.
Sincerely,
An unsatisfied teacher, parent and community child advocate
1 /5