Del-Lorie I Underhill-Lee Urgent Care this is not! No patient privacy, IVs being started in the waiting area. Extreme lack of patience right to confidentiality. The Dr wanted to order a bunch of labs and other stuff that didnt need to be done. My insurance will be getting the padded bill. If you can go anywhere else.. run as fast as you can.
1 /5
Lauren Denver-Potter Beware
This is NOT an urgent care facility like advertised. They are a free standing ER. my insurance will pay urgent care. They dont pay much at all for freestanding ER. So because of the playing around with their name, we got stuck with a $700 bill, when if this were in fact an urgent care we wouldnt have owed much because my insurance pays more for that.
They even told my son (the patient) that they were in fact on my insurance. They were NOT an in network provider as an ER.
1 /5
Nate S Horrible experience. The receptionist was great and the FNP, MaryJo Gonzalez was great. However, the lady - who goes by the name Stephanie - was extremely unprofessional. The details of my medical situation are irrelevant but whoever is in charge of training/supervising Stephanie needs to either let her go and join a career where she isn’t a complete ignorant jerk or go through extensive training on how to handle situations that are not the norm. Avoid at all cost.
1 /5
Anna Garza On May 20th, I went in for injury to my foot. First, the receptionist is the security guard from Allied. Second, they are using a kiosk for check which is not ADA compliant. Third, I was treated in the hallway next to two other patients. I had to hear about someone hemorrhoids which had to make him feel embarrassed. Overall, I would not recommend this place to anyone. Now, Im having billing issues because they dont know how to correctly code either.
1 /5
Lauren Reach We were on vacation this weekend in Rockport. The first night of our trip our 2 year old woke up with pretty severe croup and was struggling to breathe. I’m a pediatric nurse practitioner and have sworn to never take my child to a free standing ER, however, the children’s hospital was 45 minutes away, so I decided to take her to the nearest ER rather than risk a long car ride.
I could not have been more pleasantly surprised. It was the middle of the night and I believe we were the only ones there. The nurse on duty (I apologize I don’t remember your name!) heard her from the waiting room and whisked us back. They have a pediatric room set up with kid sized equipment and fun art on the walls. When we arrived our angel was NOT herself, fighting everyone. They took it all in stride and Dr. Pastor and his team took excellent care of her. She received the appropriate medication and treatment within minutes. Before long she was calm, breathing comfortably, and happily munching on animal crackers the staff brought her.
From start to finish, we were in and out in less than 2hrs (some of this included time for the medication to start working and monitoring her for recurrence of her symptoms). We are very thankful for everyone who helped care for her Friday night. While I will still always recommend a pediatric facility if available, I would definitely be comfortable returning to Code 3 again!
5 /5