Charity Harris Noell is a highly professional stylist who is incredibly friendly and welcoming. I don’t understand why her rating is so low—she is absolutely a great communicator and an excellent hairstylist!
4 /5
Kyle Kirwen Payment is required upfront, which felt wild to me and set the tone for an already uncomfortable appointment. I was 5 minutes late, which visibly upset her. I told her I didn’t want to do a balayage anymore because we hadn’t started off well and I was apologetic for being late, but she insisted since she’d booked me for 4 hours, making me feel obligated.
We spent over 10 minutes discussing the price, which ended up being over $100 more than advertised. I admitted I couldn’t leave much gratuity due to the cost, and by then, I was already on the verge of tears.
During the appointment, her comments—flattery mixed with judgment—made it worse. While my hair processed, she used metal clips and placed me under a dryer, despite warning me earlier to avoid heat tools. After 20 minutes, she turned up the heat, and my scalp felt on fire. I begged her to remove the clips, but she brushed it off, saying it was “just speeding up the process.” When she finally removed them, the clips were so hot she nearly dropped them. My scalp was burned, and my sister later had to pick out bits of melted PLASTIC and skin. (She also used plastic instead of foil which was very unusual)
(See picture)
I asked for a full, very light, almost platinum blonde balayage. I got a partial, uneven, yellow-orange bleach job starting halfway down my roots. Luckily, I’ve already booked a color correction who confirmed this was not even close to the result I asked for. If you’re curious, find me on Instagram—I’ll send you the reference photo. (It was my first balayage, done beautifully by the @ColorbyCarlos. I didn’t upload it here to avoid misattributing his work.) I only booked with her because she was the only last-minute option available. Now I know why..
The cut- actually was not bad surprisingly because she parted my hair in what is the worst middle part I’ve ever seen a stylist do. (See picture)
At the end, she asked if I wanted it curled or left as is—even though styling was included in the package. I just wanted to leave. It takes a lot for me to leave a bad review, but this experience was upsetting enough to share.
EDIT: Regarding the owner’s response—
Yes, she burned me—that is a fact. And if she prefers plastic over foil, fine. But plastic melts under high heat, which it did…into my scalp.
She also needs to stop saying “we.” It’s just her in that salon. There’s nothing wrong with that, but when it’s time to take accountability, she hides behind “we” to deflect blame.
Lastly, she claims there is “no pleasing this client.” Feel free to check my review history. I’ve only ever left 5-star reviews except for this one. I generally avoid confrontation, so I don’t enjoy leaving this review—especially for a fellow self-employed woman. She clearly has happy returning clients, and that’s great.
But when faced with a bad experience, she jumps to defense instead of making it right. That’s not the kind of business I’d ever return to.
1 /5
Sarah Graham Noell is the BEST STYLIST and COLOR SPECIALIST EVER!...She is always professional, treats you with respect, listens to your hair needs and offers very fair and affordable pricing.
With many years of experience in "all things hair and color", I Highly Recommend NOELL for your next appointment with an awesome outcome!
So if you are searching for a Professional Hair Stylist with lots of Color experience give her a try...You will be glad you did!
5 /5
Vidhi Popat Neoll was perfect and awesome!!
She listened to my needs, she did a great job on the color, she helped me choose a color that suits my skintone. And most importantly she did it without using bleach (as per my request)
Really happy with the service!
5 /5
Henderson Cris (Xtina214) Noelle did a great job on my highlights and cut. She was very informative and and helpful. She fixed the bad haircut I had before and gave me the exact color and style I wanted. Ill definitely go back to her.
5 /5