Eliana Martinez I’ve never left a google review in my life, but I made an account specifically for this. Im currently in town for the summer and went in as a last resort to get some antibiotics and blood pressure medicine refilled since my primary doctor is in New York and I won’t be back up there for another month. When we were discussing my blood pressure meds refill, I stated 3 times that my primary doctor gave me strict orders to stay off of lisinopril because if I become pregnant, it can cause issues for my baby. (A simple google search can tell you that). The doctor was very condescending and tried to make me feel like that was not a valid concern, even making a snarky remark about if Im going to get pregnant. When I got to the pharmacy to pick everything up, they told me he prescribed me lisinopril DESPITE me asking him several times to give me a different medication and me telling him I was given orders not to take that. Why is your pride more important than my health and potentially my child’s safety? overall was made to feel extremely uncomfortable and unheard. DO NOT see Dr. Cagle, even if it’s your last resort.
1 /5
Joely Vega The doctor I saw was caring and kind. Medical staff is respectful. The reason I am rating this practice low is because of the billing department. I have left 5 messages to speak to someone about an issue with my lab bill. They originally told me they would take care of it but the issue is still and issue 1.5 months later. I can not even get a hold of them to get a response about what’s going on! Very disappointed. I have also called them to pay my bill and still no call back. Seriously!!!! No words to describe the lack of professionalism at this point.
Update: I got call backs and they were able to take care of the issue.
4 /5
Shelsea Saenz Staff at check in and out are helpful, kind, and professional. We like our pediatrician as well as our PC physician, the entire family uses this clinic. We are always heard and never rushed.
5 /5
Joshua V This clinic is fantastic. I saw Dr. Cagle and he was very attentive to my needs. His bedside manner is phenomenal and the check in staff was very kind.
5 /5
Eric Green Welcome to small-town Texas. There really arent many GPs here. I looked for those through my insurance company website, and began finding that the ones highly rated had retired, moved, or for other reasons were not available any longer. I decided to just use Tejas as I knew there was a new(er) doctor who had recently joined. After going there a year, I am quite satisfied. Dr. Tobias is excellent and quick to refer when something is out of his area of specialty. His referrals so far have been excellent. He has excellent bed-side manner and is easy to talk with. His approach has so far been more as a partner in my healthcare than a dictator and this is very refreshing and partly why i wanted a younger doctor. There are some areas to improve but this lays with the overall practice. 1) appointment planning isnt the best. I call in for a yearly physical, go, and leave... no follow up appointment for the coming year. If its an annual appt, lets schedule the next one at time of departure. 2) no alerting systems as other more modern operations are now using. How about sending me a text or email 1-2 days before my appointment to confirm my appointment.3) improve the follow-up procedures. After my appointment, make a follow-up call to check-in. Healthcare isnt above customer service and this is an area where you can significantly improve and differentiate yourselves.
Despite the above suggested improvements, im still quite satisfied with the organization.
Update: after moving to their new building, i felt the customer service drop dramatically. Staff became less personable and I always felt they had the attitude of they were doing me a favor. I am very partial to Dr. Katz who used to work there and when he left I ended up going once or twice before changing to Columbus Clinic where Dr. Katz went.
2 /5