The Best 18 highly rated medical facilities near Garland, TX (Page 2)

Carmello Moreno I have been coming to this location for about 8 years, it used to be easy to schedule online visits and everything. Lately, I have had a very poor experience, due to the clinic cancelling appointments after you schedule online. When you call or when you visit they have marketing all over encouraging you to schedule online, well I did and for the last two years they would cancel appointments and ask you to call in; what exactly is the purpose if they will do that. Today when I called and I mentioned to the person; they said, that’s something you need to talk to Dr Parker about, while I can do that, I don’t know why they can just take him off from the roster and not showing under appointments available. It defeats the purpose and isn’t helpful specially when you take off work ahead of time.

Jennifer Griffin Most of this review is in regards to Texas Health as a company, the ONLY reason it has 2 stars is because I love the doctor. Ive been seeing Dr Redmon for a few years and she is amazing, if she ever leaves Texas Health Family Group I would love to see her again. This is going to be a long review so in short: front desk people arent properly trained and informed, they refused to prescribe me necessary maintenance medications, and they refused to make me an appointment when I was extremely sick because they only see sick patients during a 45 minute window in the afternoon. Details are below. First, most of the front desk people have no idea what theyre talking about. Do you know how many times Ive called to make a nurse appointment for birth control and theyve told me I need to have a physical first when the doctor and the nurse have both told me I dont? Second, I was refused a refill on maintenance medication because they require a "med check" every 6 months, and because it was a maintenance medication, my insurance wouldnt cover anything less than a 90 day supply. I had been waiting for my birth control to be refilled so I could make an appointment and get everything done at once, I dont have transportation so I cant keep going back and forth and I explained that to them. I understand med checks if I was on any new medications, but for maintenance medications that Ive been on for several years? And the med check is literally them confirming the medications Im on, making sure I still feel fine and thats it! I cant do that over the phone? Seriously? The biggest problem though, on November 1st I felt myself getting sick with what I thought was a cold, I typically try to take care of those myself but after a month of being sick I couldnt take it, I made a telehealth appt through my insurance (different doctor), first was told it was a URI and Sinus infection and was given antibiotics, after they were finished it wasnt gone so I did another telehealth appointment, was told it was walking pneumonia and was given a stronger antibiotic. After that course was over I was still sick so I figured I wanted to go to MY doctor and see what was happening. Upon calling I was told they only see sick patients between 3:30 and 4:15 in the afternoon, which is the time I have to pick my daughter up from school and have nobody else to do so for me. They would NOT make me any other appointment. I sent an email to my doctor hoping an exception could be make considering at this point I had been sick for about 6 weeks. When you do online check ins, they give you an option to wait in your car until the doctor is ready for you so I hoped they would be able to do that to keep me separated from the "healthy" patients. The nurse responded to me and told me it I couldnt come in during that 45 minute window, I would have to go to urgent care. My copay for urgent care is more than double my standard copay, which I understand isnt on them, but the fact a doctors office was refusing the help a sick patient because my availability didnt allow for a 45 minute window through the day. What kind of doctors office ONLY sees SICK patients for 45 minutes out of the day? And during winter? I get separating time for sick and healthy patients but only allowing 45 minutes for any sick people to be seen is beyond ridiculous, not everyone has completely open availability and 45 minutes is such a short window of time. So while the doctor is amazing, Texas Health groups policies are absolutely insane and you cant rely on them to help you when youre in need.

Noel Mora I have been seeing Dr. Meyers for, at least, 30 years and am absolutely in love with him and his nurses. Their bedside manner is impeccable, and their care and concern for my health has been amazing. Everyone has been kind and respectful during my visits—the folks at the front desk, the nurses, the lab technicians, everyone. This place is so good that, even when I moved to East Texas 7 years ago, I still drove the 1.5 hours to see Dr. Meyers. And I plan to continue that drive until he retires, which will be a sad day for his patients but well-deserved for him.

Lisa Tomaszewski Very impressed. I recently decided to try a new Doctor and chose Dr. Payne. From scheduling the appointment to checkout it was a great experience. Employees are so nice and friendly. I already love Tonya I felt very comfortable talking to her. Like Ive known her forever. Im so glad I gave Texas Health a try.

Sawyer Stagg I had my first appointment here and I had to race to google to write a review. I’m kind of baffled by the low stars because this was the best doctors office experience I have ever had. I have a history of medical trauma relating to really bad doctor experiences and I cannot say a single bad thing about this office. The front staff was incredible. All of them were the friendliest people I’ve ever met in my life. Dr. Meyers is phenomenal. I have never in my entire life felt more at ease with a doctor which says so much about this place after years and years of horrible experiences. I loved every second of this experience. Please don’t ever close or go anywhere!! I finally feel like I can see a physician without fear and anxiety. I’d give 10 stars if I could.

Mikaela Nuñez Dr. Zepeda is so awesome! She always makes sure to give as much attention and details to my concerns. Thank you for your excellent care!

Esmeralda Cisneros I really recommend this clinic Dr Alexandria Zepeda is the best. She listens to her patients and give recommendations. She is very respectful and friendly to me she has a great personality also she is really good with kids. They only take walk in so some times it takes some time for them to call you , but we been lucky and for us it hasnt take that long but I prefer to wait for a good doctor the just doing a fast consult, in my opinion. All the nurses had been very nice to us. Thank you Ridgewood Medical Clinic.

Yoly Romero Love this small spot, does take forever but the doctor always knows what to prescribe!

Rickie Lindley Dont bother, no real doctors on site, just a PA without a basic understanding or respect for other medical professionals. So professional himself that he rolls his eyes and stomps around when questioned.

Akirah Even though the wait was long (is there only one doctor or something??) I still thought they were nice the first time I went. When I went the second time to refill my birth control (that I take to help with my pcos) the doctor refused to prescribe it again for me and claimed that I had to get a Pap smear done even though Im only 19 and not required to get one until I’m 21. She tried telling me that every doctor will recommend me this. I know for a fact it was just her opinion that I should get it done. It was just very weird and I told her I felt very uncomfortable but she didn’t care. She was very rude. Won’t be going back.

Aixa Duran Awful!!! The last time that I was there I decided to find other Primary care because the staff always is rude, With exception of Dr. Ramon Garcia (He is very professional) . Today I decided to give them another opportunity, but not more, the doctor Edgar Lescure treated me terrible. He just came to the door to tell me the test results, he never check my lungs, and treated me like he was avoiding a “walking dead.” If he is a doctor why he is terrify???? BTW He was wearing a mask.

Ms Rainlady Ive been seeing Dr Ramon Garcia for almost 10 years. He is very intuitive, smart, caring, and asks questions and talks to you. He is now the medical director. The office staff has been rude and uncaring in the past. I think they are trying to change that. Now they send review request after each visit. The wait time is utterly ridiculous. I do not like the fact you have to wait & wait. Today my appt was 845am. Its now 10am and Im in the room JUST WAITING!!! I like Dr Garcia, he takes very good care of me. His staff should match his professionalism .

Becky Deleon My husband and I have been seeing Dr Garcia for many years now. I believe he has saved my husbands life with his expertise and knowledge and quick response and more importantly his care and concern. I love how he walks us out after each visit and his personality and hospitality is from his heart. I am very grateful and hope I never have to find us another doctor.

Melissa Perez I went to Dr. Ramon Garcia as a new patient, and I ran into a small challenge as I arrived due to changing my PCP. I made the necessary calls and was soon on my way to being seen. I have to say that my experience was one to rave about. I was treated with genuine care by every single one of Dr. Garcias medical assistants. They were very pleasant and flawless in their industry. I felt as if I was in the best care. Their professionalism was unique and they are all in sync with each other. I will refer my new "medical family" to everyone I know. I am so grateful, thankful and blessed to have been a patient to this team of awesome people. Thank you and you have a patient for life! Dr. Garcia, You Rock!

Alicia Garay I am so done with Dr. Garcia and Patel. I have been with you for close to 10 years. I the past 2 years you have ridiculed me for me weight and called me names. I loved coming to you however I couldn’t no longer take the insults. I decided to see Dr Patel she was worse. She would not follow up on what she said she would do. This morning I called at 720a because I tested positive for Covid your office said they would call me back. I explained I have 102 fever, chill, my chest is tight, uncontrollable cough my bad hurts and I have diarrhea. I called at 1130 nothing I called at 230 and was told the Rx was sent an hour ago. A call would have been nice. I know both of you have busy schedules so open up a spot I will be looking for a new PCP. I hope you treat your new patient better than you have treated me in the past 2 years

Robyn Jacobs I went in for my first mammogram! I was terrified, but I was greeted with a beautiful woman who made me feel comfortable. She was gentle, and talked me through the whole process every step of the way! I loved how there was an awesome warm ambiance! Thank you for making my experience calm, and peaceful!

maelbi calderon Amazing team of educated nurses and doctors with plenty of experience and personality. Labor and delivery team was a unit that worked seamlessly as a team. I always felt properly cared for and respected, especially in my wants and needs. Bonus points for the delivery classes ahead of birth to get a heads up as to what to expect especially if you’re a first time mom. Only downside of my experience was the lack of a lactation consultant as it could’ve helped immensely. The nurses were helpful in explaining the breastfeeding process but I would’ve preferred a specialist. Overall I definitely recommend this hospital to anyone, it was clean and as comfortable as it could’ve been for a hospital stay.

Khristy Benjamin I was a little skeptical just by the appearance of the hospital, but I can truly say this has been the best experience I could have had considering My Mother was rushed there. Everybody was very attentive. They made sure she had good care and I would recommend this hospital to anybody on any given day and this is where I would like to come if I am if Im ever in need.. Dr Amahi and 3rd floor south staff rock.... Thank you Diane and Sarah for going over and beyond ...

Megan Deluca Ive see a lot of bad about this hospital from time to time on social media. I had to go in to labor and delivery for some monitoring and had the best experience! Every single person I interacted with was lovely! Upbeat, approachable, professional and personable. I was worried about having my baby there in a few weeks due to things Ive read but this set my mind at ease! It was a wonderful experience! I cant wait to be taken care of by the wonderful staff here!!!

Awakeafjordin Rude staff. Wouldn’t perform a drug test because I had to use the restroom beforehand. I told them I had to go and they still had me waiting 25 min. Since they were chatting for a while I figured it would be a longer wait. I went and when I stepped out they told me I wasn’t able to take my test since I stepped into the restroom. Not even five minutes after that they had their lunch break and all stepped into the back to eat. Basically they didn’t want to attend me since it was lunch time.

Maria Howington All Dr’s. Fighteen for our lives, Exelent services, As Doc tors, Nurses, Etc… inclued CNA’s. Day and night. Fighting for our lives.

Brenda Ruehle Just want to give my opinion on the care that I received today (I dont normally give reviews)! IT WAS OUTSTANDING! OUTSTANDING SERVICE - FROM THE FRONT DESK, TO THE MEDICAL ASST, TO THE PA... THE FRONT DESK GIRL WENT ABOVE AND BEYOND TO HELP ME! I CANT SAY ENOUGH ABOUT THE CARE AND ATTENTION I RECEIVED - IT WAS ALL TRULY APPRECIATED! Thank you so much! Brenda

Bunny Bae Should have gone somewhere else, really just a waste of money for the doc to tell me sorry i cant do anything, the receptionist should have told me they werent equipped for what i needed instead of charging me first $200 just to sit there waiting for about 2 hours.

Elyse Fairchild Call first to see if you need to make an appointment. Prices are high if you dont have insurance. I paid $169 for a flu test. Doctor and staff were helpful. I did think the receptionist was a little cold.

cary scheurer I found everyone at the facility incredibly helpful, Paris, especially in discharge and planning for aftercare. Everyone was professional, the facility was clean, and everyone was so kind to the guests that came in. My only complaint would be with the therapist that my son had and that might have just been a relationship that didn’t work right. My son did have cuts all the way up his arms When he came home that he said came from there. I did report it to the nurse so they could make sure no one else would get hurt but, again overall a very professional experience.

Grace Jones My child had went to this hospital back in July and it was a very awful experience. The staff was very rude to my child while she was there and me as well when I had asked at some points on how my child was doing or if I could talk to her. She had told me that there was only 2 staff members during the daytime that were actually wanting to help my child. Also there was an issue where my child had gotten uncomfortable around the night staff. She had said that she had a shirt that was showing a small bit of her stomach and the grown man told her to cover up and gave her a scrub top. Keep in mind, the scrubs that are there rip very easily too almost like paper honestly. Another time there was an issue where there was a girl who threatened my daughter and was very rude to her. She was much bigger and my daughter was smaller. And another incident was when my daughter had another bad experience with a night staff was when he screamed at her because she was trying to find her roommate so they could go to sleep. And when she had a panic attack, he kept screaming and she even asked him to stop once and he didn’t until he was removed for that night and replaced with another night staff person. My daughter had ran into my arms crying at her discharge. I do not recommend this hospital because it is trash and it has inconsiderate workers who clearly only care about a paycheck.

Moe Peña Still waiting for a doctor to call me, I honestly don’t believe they have license doctors in facility. Felt like most of the staff only cared about getting paid, for 750 a day they should have better communication. And why does it matter if my 13-year-old is an organ donor still mind blowing to me? Beware belongings will be lost so don’t take anything you’re not OK with losing. Stay on top of things or your child will get lost in the paper work. I would like to say Thanku to Paris and Olivia. The reason I did not take out my daughter within the first 24 hours, hire more staff like them, who actually reach out to parents and do their job.

Cherie McGahee My daughter told me the staff was really great to her. She said the food was good and she actually felt like it benefited her. Everyone I spoke to was kind and helpful.

Donald McCleveland Had two family members go here. 1 adult and 1 teen. Very unprofessional. Broken equipment that could be used as a weapon, (arm rest in waiting/holding area behind the secured doors before the interview rooms), half working phones, no real schedule on phone time, very nonchalant staff. One worker (who identifies as a female) walked in on TWO of the female (patients) for no reason while they were taking a shower. Just so happenend to be the more attractive women (patients) there that this happened to. Please note: NO OTHER MALE OR FEMALE WORKER OR WHAT EVER IN-BETWEEN HAD DONE THAT. Was also confirmed its not standard protocol. Heck, half of the lights on the building sign dont even work. But heres the worst part. The last time I took a family member there, the day before and the day of, I confirmed they had a spot open. Got there at around 230pm, left without the family member being admitted (which is a stipulation of a legal matter) after being there for over 8 hours. Unprofessional, unorganized, run down, and probably under paid employees. This place is a step above sticking people with mental health issues in a storage unit. Do better Perimeter...

Horten Ruiz A 4 because I dont know. If it is open 24 hours

Lourdes Marquez There are a lot of crazy people on the street !! when I left to my work then I said Im going to Garland at the parkland clinic to pick up my medicine, and when I parked I said, Im going to park a little far in front of the street where the cars pass and this parking lot is alone. I had forgotten to leave the keys of my job and I had them around my neck when I got to the pharmacy. There were old people, no young people around , and no remember he was in the pharmacy, When I came out I saw a car parked behind with a guy who looked like he was from Venezuela or Salvador and He was alone, when I backed into my car he turned his car back, and I braked, he was almost going to hit my car. , and He came out very violent and I looked out the window and I didnt get out of my car, He started yelling that I hit his car and it wasnt true, I looked out the closed window of my car and didnt hit him, he seemed strange to me He was acting looking at his car, so thats why I didnt get out because he started screaming and I told him not to hit your car, I couldnt see anything, then I was waiting for a car to come out and He hit on my window very loudly and I told him thats no good !!! He was followed me and took photos of my car and my plates of my car I had to call the police because he followed me, and He was left and I had to park in a public place and g the police came and they said there is no incident that you crashed his car, its lies, he wanted to assault you, the police said that there are many cases like this lately, that if you get out of the car he will assault you. Thats why I didnt get out because he acted strange. I checked my car when I parked and it wasnt crashed. He wanted to steal my money from my purse. The police already made a report about that boy, he was 20 years old and he was Latino. Salvador or Venezuela, be careful in stores or at the bank, always park your car in front of the store and look around, the good thing was that I didnt open my door for him, he was waiting to assault me ​​outside the pharmacy.

Vanesa This has been my clinic for many years! I am a patient of mrs obialo. . I am also a patient of Dr. Ricardo, the clinics psychiatrist prescribes antidepressants and anticolytics. The problem is that to have an appointment with the psychiatrist or psychological care. I need a referral from my doctor, I asked that they please refer me to my psychiatrist because of anxiety attacks and panic attacks, I really need it but I didnt get a response, they sent me to social work, . . called the parklan psychiatric hospital and they told me the same thing! That I need to be referred. Oh my God ! What do I have to do to receive help!!! They only ask me if I want to commit suicide!!! Im looking for help in time. As doctors, they should know that psychiatric patients have no control over their actions.! This is not relieved with painkillers or breathing!!! This is why there are so many people committing murders! We see it almost daily, mothers or strangers killing their children. It is because of this system that it is so difficult to get help!!!

Verlinda House The staff at this location is awesome! Joy in registration made the process so easy and was a delight, Dr. Raman was awesome in the walk in clinic along with the entire staff. The young lady in the laboratory was efficient and pleasant. When I called with questions I was greeted with a friendly voice and she answered all my questions. The pharmacy was swift and efficient. I love this clinic!

nancy stokes I Have been going to here for over a decade & paying with my Medicare. The staff has always been informative, helpful and professional. First Dr. Patel & now Dr.Kanwar both made me feel heard, had answers, were patient. Ive also observed how patient & attentive most staff, like Nurse Jena, were with all kind of patients, easy & difficult! Nancy Stokes, LPC-Patient 15yr

Crystal Flores If I could add 0 stars I would! Me working in the medical field.. know how to treat patients... I know for a fact this place is not one to know! They are supper rude to the patients who do not speak english.. will yell at them thinking that is going to make them understand! Waiting time is ridiculous for the doctor who honestly does not listen to your concerns and will not even let you speak... Not just because some people can not afford health insurance do they deserve this treatment!!! ADDITIONALLY Their is no disinfecting or nothing in the rooms.. Thankfully the MA that took me back was about the only nice person their

Amy Muse I switched to Dr. King due to insurance issues and was a little hesitant at first because of the mixed reviews. I had a great experience and so did my son he loves Dr. King and stated he would rather see him. He was very down to earth and is very knowledgeable and experienced. The staff was also friendly and easy to work with. Will be considering making him our new doc of choice.

Aamir Waheed I have been going to Dr King for over 12 years since I moved to TX. He spends the time to diagnose the problem and will put-forth concrete plans to tackle & explain the issue. He has always been so great that I have never considered another doctor. If I call for same day appointment, of course I will get the PA but why should one expect anything else? My son just turned 18 and has already transferred from his Peds to Dr King as his PCP. I highly recommend him and his team

Beth Roberts I and my Family have been Scottie Kings Patient for somewhere between 22-24 years. We love him. He has seen us and my granddaughter. There are time I see his PA thats fine he trusts them so do I. His staff is great. They are busy so they are at times not able to chit chat for 30mins. But they never stop helping. They answer questions or find someone that can. They never leave us hanging and we always feel like they had our best interest in mind. They HAVE ALWAYS taken exceptional care of me and my family! HIGHLY recommend. Just dont take my appointment... hahahaha.. JK

Miranda Torrent Every time I am seen in this office I feel like I am in great hands. I havent had really good experiences with many past doctors and Dr.King and the staff here have really turned around a lot of my fears about going. I feel like I am well heard and actually cared about when I come in for anything.

Alicia Linn My children have been going to Dr. King for a few years now. Last year my youngest son had a scary medical situation. Dr. King and his PA Johnathan were so kind-hearted and calm with him and explained all the test results patiently to my son and myself. We have been so impressed with Dr. King and Johnathans care of our sons that my husband switched to King Family Medical a few months ago. I am so grateful that he made that decision because my husband had an unexpected medical emergency requiring hospitalization. We recently went in for the first post-hospital follow up visit for my husband. Dr. King took his time explaining the enormous number of test results and notes from the hospital stay to both my husband and myself and developing a plan of care which includes follow-ups with specialists. We both felt so supported walking out of the office and know that he will be by my husband’s side as we walk this path. Thank you to Dr. King, Johnathan and all of the staff at King Family for being so kind, patient, understanding, and putting others at ease. Our entire family appreciates you!

Val Vint I visited this establishment yesterday. I have never in my life experienced such amazing & professional care in any medical facility. They are personable & very helpful. I entered at 1:30pm & was out by 2:58pm having been taken cater of. I highly recommend this clinic! The doctors, technicians, nurses, & security were exceptional & I would most definitely return there if needed. They exceed 5 stars! They are rockstars!

Daniela Mares The nurse who took my son vitals was horrible he had no bed manners horrible !! My son had a fever had to ask him twice to re take his fever and when he knew he had a fever I had to hunt him down and ask him 3 times to give him some meds never came in until nurse James he was the best super nice and if made my whole visit better made my son laugh and feel better!!! They need more people like James and if people don’t have nice bed side manners should not be in the health care specially if they work with kids.

Amy Reyes THIS PLACE IS A JOKE! Took my dad here cause he was having trouble breathing . His heart rate was steady up to 140 for a while. We explained to them how he felt and all they did was say he had anxiety give him a pill and proceeded to let him go like that. Don’t waste your time and just go to a real hospital .

Tim S My husband and I visited after he was in a serious car accident. The first doctor we saw was excellent. She was kind, compassionate, and very professional. She introduced herself and gave us a plan of what we thought would happen. She was in uniform. She told us he had probably cracked a rib. She said the would do some scans to confirm what she thought. She said she would give him pain meds and anti inflammatory drugs and he would be fine. He had his scans and we waited. And waited. Finally, a young man out of uniform came in and started talking to us. He was not very informative or professional at all. I finally asked him who he was. He said he was a doctor, our other had gone home. He said scans didn’t show anything and he said to take just Tylenol for the pain. He prescribed some weak muscle relaxers. I could have forgiven his unprofessional look and monosyllabic speech if he hadn’t completely missed the TWO fractured ribs my husband had sustained. The next day, after a night of severe pain and no sleep, we went to our regular PCP who found the broken ribs. He also prescribed appropriate medications for such an injury. I was and am still so mad about how poorly my husband was treated at this “hospital”.

Riya Roy Friend office staffs are very rude . Customer service is very poor. We dont get chance to see Dr Carlson. PA & NP are running this clinic. Could not tolerate the attitude of the staff. Not only one time experience. Even over the phone. I dont suggest this clinic for anyone who is expecting humanitarian considerations from the office of a doctor. I give 0 rating.

Miley Rodriguez My sister went today and said Ana front office was extremely rude that she has never been so disrespected in her life before. She spoke to a supervisor and I really hope she did something about it. Said it was so uncomfortable getting yelled at in front of other customers and staff. She was so excited to go to her appointment today just for her to come home upset. I’m reading other reviews and see her name often. I can’t not believe they still let her get away with treating patients that way.

Charles Reid Dr Carlson is an amazing Dr. and his manner is very positive. The front staff however...where do I even begin....they have got to be the absolute rudest front staff not just for a Dr.s office but of any business I have ever interacted with. The way they talk to their customers over the phone is completely atrocious. I have been going to Dr. Carlson since I was a teenager but the last few years with this front staff is pathetic. Not one single employee in that front area should be employed. They are so incredibly rude to me directly every single visit or I witness them being rude to another patient. It is like clockwork every single visit. The idea of someone "just having a bad day" does not apply here. Every single day they are rude and every single interaction I have with them involves me asking questions and them rudely talking over you and multiple times being hung up on. I have since replaced them with another Dr.s office and I am just flabbergasted with the difference in the approach from my new Dr.s staff and just how good the service is in comparison. This office is devoid of compassion and they think of you and treat you like a chore. Please Dr. Carlson fire this entire crew and start over. They are ruining your reputation and business.

Rita V Front office staff is rude and unprofessional. Scream across the room to each other about patients information, everyone in the waiting area is also able to hear what is going on. Will not be returning back. If you value customer service DO NOT visit this office.

Meredith “Meredith H.” If I could give a zero star rating I would! The first few times I went to this office, Best Care Family Medical Center, I was impressed and even considered switching to them as a primary care doctor! 4 visits is where that impressed feeling stopped! I saw 2 physicians assistants and requested to see Dr. Carlson, but they refused to let me schedule an appointment with him. The office staff is currently kicking out patients and forcing them to be seen outside in the heat and are afraid of anyone being in their office! I have never been treated with so much disrespect from a medical office. You cant even talk to the office manager without talking to 3-5 other people who keep forgetting that they put you on hold and then you get the same disrespectful and most unprofessional attitude from each and every one of the office workers and the medical assistants! They also state on their website that they are an urgent care provider, but thats definitely fake and false information! Watch your insurance charges from this office as well as they are billing some quite interesting and unknown charges! Long story short, save yourself the headache and find another office to care for you and your family!

Curve ball If youre trying to call this location and talk to a real human being thats actually in the Garland VA hospital facility, good luck. It just wont happen. You have to jump through all kinds of hoops, call multiple places, set up appointments, all to get simple questions answered. So unless youre physically in that hospital, you wont talk to anybody at this facility unless they happen to call you.

Laura K. I had a great experience at the Garland VA Medical Center’s dermatology clinic last week. I had to wait quite a bit after checking in, but the dermatologist who saw me was top-notch - she was efficient, respectful, knowledgeable, friendly, and responsive to my concerns. All the staff members I interacted with were friendly and helpful. There were free snacks available at the main info desk on the first floor. Parking was fairly close and easy. Very satisfied with all aspects of my care here.

Averie W. My first two experiences were positive. My latest visit, on 11/29, was eye-opening, though. I still havent received the medication I requested (this makes two weeks today). Due to the extremely poor bedside manners of my provider, I will be transferring. In general, Im not pleased with the medical attention given. Please hire competent, professional and emotionally intelligent doctors and staff to provide high-quality service. We shouldn’t be receiving bottom of the barrel healthcare.

SHELLEY Weiske I am an Army veteran who went to the VA Medical Center in Garland because I have a large mass that needs to be evaluated. After waiting 4 weeks for this appointment with a primary care physician, I arrived on Monday, 12/9, early, only to be told that the clinic wouldnt be seeing patients until 10am because they had just moved to the 3rd floor. My appointment time was supposed to be at 8:40 a.m. but I had to wait hours. Then, upon finally getting into the clinic, the doctor I was supposed to see pawned me off on a "floater" doctor who NEVER actually examined me or looked at the mass. Instead, this floater doctor ordered blood work and wrote an order for an ultrasound (even though my mass is an exterior mass, the size of a golf ball). Today, 24 hours later, I have still NOT received any phone call about the ultrasound. I am an Army veteran who served my country with pride, and now I am being treated like this? The physician who was supposed to examine me never spoke to me about the reason for my visit. Now it is Sunday, December 15th, and I have still NOT received a call to schedule the ultrasound for the golf all size exterior mass that was never looked at on my 12/9 appointment. And 2 days ago, I noticed another area where a small growth was beginning. I called the Garland VA Medical Center to let them know I had not received any call about the ultrasound.....I was told it could take 26 business hours for that to happen. Well, its been 4 full business days since 12/9......still nothing. I will be going directly to the Dallas VA Medical Center from now on. Its now January 1, 2025. I have an ultrasound appointment on 1/3/25 at the Dallas VA Medical Center to assess the mass. While I have the utmost confidence in the staff at the Dallas VA hospital, I do NOT feel confident that Dr. Kahn at the Garland VA Medical Center will view the imaging results in a timely manner. He didnt value me enough on 12/9 to even examine me himself. I had the ultrasound 1/3/25. Dr. Kahn did follow up with me quickly, calling me and stating he would be ordering an MRI next.. Well, it is 1/13/25 and I have NOT been contacted yet about scheduling for the MRI. The mass is getting larger, and it seems the VA doesnt really care. I am continuing to update this post as a written record of events. Today, 1/14/25, I called the Patient Advocacy group at Dallas VA Medical Center, notifying them that I am still waiting to be contacted to schedule the MRI to evaluate my golfball size mass. After they got involved today, I did get contacted by the Dallas VA Radiology department to get the MRI scheduled. Well, they informed me that April 18th at 11:00 a.m. was the first available appointment. So, while I did get an appointment (for April), I am left with so much anxiety about having to wait so long. I discovered the mass in October 2024 and called right away. Now I may be seriously ill, and no one seems to care. This is a written record for documentation purposes. I served my country proudly. I wish I could be served proudly, but that is not to be.

Christine Hovey The VA really needs to replace their receptionists. They’re rude and have a bad attitude towards you cause they don’t want to listen to you if you have a question. They’ll yell at you to go to another person cause they’re too busy gossiping to a coworker.

KateLW NP The good doctor passed away. It’s now under different management. One staff member whose name is Ngọc was very rude!

Steve Ortiz This office doesn’t care about their patients. They only care about hustling for a quick buck. I confirmed with my insurance that this was my doctor but they said it didn’t appear in their system. I asked over the phone if they could confirm that the change was made and they refused until I came in. When I got there they said my insurance wasn’t their system and I would have to pay $80 to see a doctor….. I was so upset I walked out. You have lost a customer for life. I will be telling my friends and family not to come here. I even offered to get my insurance on the phone and confirm that I changed my doctor to them but they refused. Unbelievable….

Quang Nguyen Front desk staff girl is utterly useless and disrespectful. Im in healthcare and if one of my staff talked to patients the way she did, they would be fired on the spot. If you are planning to go to this office, take heed of the reviews - they are rightfully given.

Harebourg Good doctors, bad receptionists. I had to cancel and reschedule an appointment, but my receptionist only cared about closing up (over 35 minutes left before closing) and only needed me to say that I couldn’t make it. She didn’t know what rescheduling meant and hung up. — 2022: This facility has improved in so many ways including the supporting staff. I’ve updated my review from 2 star to 4 star Obviously not completely perfect, but you will have a very peaceful time with the people here

Steven Nguyen 0 star to the whole front desk team, acting like they’re above everyone else. My mom called and asked if she could do a walk in and some uneducated lady at the front desk spoke to my mom like she’s begging to come in. All of the receptionists need to humble themselves , you’re working hourly paid job. Do not recommend at all. I found another doctor’s office in garland to go to.

Adam Goodchild I wish I could give this place 0 stars. You go in for a walk-in and they make you register yourself. The front desk does nothing to check you in whatsoever. The website then gives you a time that your appointment will be. Since mine was an hour wait, they said I could come back. I came back 5min before the appointment time and still had to wait another 25min. I have also made the appointment before coming in on a separate occasion and ended up having to wait in line behind the people who did not have appointments.

Kassandra A The wait to see the doctor was long despite the facility being empty and google saying it was less busy than usual. Got into the exam room pretty quickly, but once in the exam room, the wait was about an hour... with the facility empty. Also, my daughters prescription was unable to be filled at the CVS that was on file or any, so it was sent back to the Care Now. I was never notified by Care Now that I would have to change the pick-up location. When calling to get it corrected, the front desk lady was rude. I then tried to get my prescription at the location we changed it to, just to be told by the pharmacy that the Care Now never sent it through. When calling back the lady told me it would take time. It had already been a 30 minute wait. Then she told me that the pharmacy I chose wasnt on the street I gave her... so apparently, they never sent it in because of that, but they also never called to try to fix it or notify me in any way. So long story short youll have to wait forever to be seen or get any medication.

Ray Ellason Ask about charges before waiting an hour to be seen. They billed my insurance 781.00 for an office visit, swab for flu and covid, and a shot.

Sayed Balkhi Worst clinic to visit. They don’t know anything. I went for stomach discomfort and also I wanted to do the annual checkup. They charged me and had me waited for 2 hours. And then they come didn’t do anything and the doctor told me we don’t do annual checkup and for stomach discomfort go to another doctor we don’t have lab. If you are not doing that then why do you take patients.

Lisa Medford Horrible.. was there almost 2 hours even with online registration.. Doctor act like he’s afraid to treat patients. He’s asking me what treatment do I want. I want to be treated based on my symptoms. He was referring over the counter meds. I did not pay a $75 co pay and wait 2 hours for him to recommend over the counter meds. I would have gone directly to the pharmacy on my own for that. Smh. Deserve 0 stars.

LaTaishea Clifton Went here with my son because we have both been sick. Ive been here before and the staff and doctor were great and thorough. This time they were short and not very caring at all. The doctor came in and acted as if she did not want to touch us. Had my son to take deep breaths all the while steadily moving the stethoscope before he could complete his breaths. Mind you my son has bronchitis and I brought him in for being congested. I am pregnant suffering flu like symptoms. I was told my son has a cold and I a viral sore throat. Here two days later, Ive gotten much worse. She was extremely unattentive and so were the staff this day. Get another profession if caring for people is not your thing. I am now preparing to go back to the doctor for a real diagnosis. We will not be going back here service .

Gina S I took my grandson here last night, because he had an injury at school, and needed stitches. Dr. Allison was amazing with him and so were the nurses that helped (sorry I forgot your names, nice guy longish hair and the female nurse that helped while he was getting the numbing shot). They were all very patient with my grandson, and answered the volley of questions he threw at them. They told me what I needed to do to take care of his stitches at home and answered any questions I had. I read some of the reviews before going and was a bit worried, but decided to chance it, with the thought in my mind that if they do one thing wrong, I am outta there! From the minute we walked in, until we walked out, every member of the staff we met were friendly and had smiles on their faces. I would definitely use the again in an emergency, and was grateful they are only about 3 miles from my home, so I did not have to drive all the way to Childrens Hospital in Dallas.

Andree Weiss I will NEVER use this place again! They DO NOT consider financial needs in the billing office. The service was good (actually ok) but I am walking distance from this place and I promise I will be driving farther to find another urgent care hospital... If you cant afford LARGE monthly payments to pay off bills, DO NOT use the new City Hospital Emergency Rooms!! My bill was only $221 after my insurance and they refused to let me pay $25 a month. They demanded a minimum of $50 every month or they send it to collections. Im not willing to lose my credit for an emergency room visit. Beware!! Other places let you pay off in a decent manner! (Parkland let us pay off $3000 at $25 a month.)

Dina Ikanovic I went in today and it was great ! Nurse Ellen was so sweet and informing. She kept making sure i was comfortable and having a good convo with me. One of the best Nurses i have ever had ! The front desk and other nurses were kind too they made it very easy no wait or anything. The Doctor was also kind and made sure i was feeling okay before i left.

Miranda Dulin I was there on 05/13/2018 due to a skin infection that was the size of a baseball. I was in severe pain, and I had informed the nurses and doctors the infection was spreading. I also informed them that I have Lupus, and that my immune system is low and is not fighting off the infection. Dr Swami came in, put gloves on, did not even touch the area to see how hard the tissue was, just looked and said I recommend a high dose of antibiotics, and ibuprofen for the pain. That was great, anything to help the infection go away. He then proceeded to tell me that this is probably due to diabetes, even though I have never been diagnosed with diabetes and I was also tested for diabetes a few months before that and wasnt even close to the the number. I kept letting him know that I was nowhere close to having diabetes, and he just kept pushing it. I do believe that I was being fat-shamed by him, and he was rushing to get out the door telling me that I just need antibiotics. To my surprise the lady from the front desk came in and said "this is how this is going to roll..". That right there is terrible bedside manner, speaking to me like she is in authority figure whenever I am sitting there in pain. I was very taken aback by the way that she spoke to me, and it was very frustrating but I remained calm. She then proceeded to tell me that I can pay $645 and get a prescription for antibiotics written out, or I could not pay the $645 and not get a prescription for antibiotics. Keep in mind this is after the doctor strongly recommended antibiotics, and knows that I have a pre-existing condition where my immune system is extremely low. I told her that I would not be able to afford $645, but I do need the prescription. She then recommended that I go to a facility that she recommended, but this was on a Sunday and nowhere else was open. She then said well unfortunately if you cannot pay that, then we can not prescribe you the antibiotics. I was very upset but still remained calm, and I had explained to her that this is not fair practice, and the doctors job is to make sure that I am well taken care of and seen properly from start to finish. The lady then left the room, and the nurse came in and gave me my discharge papers which I refused to sign due to the fact that what was stated on my discharge papers was not how I was taken care of. I have sent in a formal complaint into the corporate office, and will be taking legal action. Dr Swami Has no bedside etiquette, and the staff are more about money than making sure that their patients are okay. The nurse I will say was very nice though. Just a word of advice if you do not have insurance, and cannot afford to pay a ridiculously high amount just to be looked at then do not go here because they will not prescribe you anything, even if it is something important. People in the medical field take an oath to make sure that they take care of their patients, but let me tell you at this location that oath is completely thrown out the window. I also want to add that a year ago, I went to this location to be seen for a fever and chest pains, and was told by the person at the front desk that she does not deem this as an emergency. I do not believe that this woman still works there, but this is how this location handles things it seems like. The doctor is the person that must deem something an emergency not the billing and coding person.