The Best 19 highly rated medical facilities near Midland, TX (Page 2)

Cynthia Alston Wood Let me first say this in no way reflects on Lori Reeves, Myra, or her side of the office. They have always been thoughtful, competent, and professional and my whole family feels well looked after by Lori and her staff. Unfortunately, Lori was not available when we called last week to schedule an appointment for my oldest child, who also happens to be on the spectrum. He simply needed an ear irrigation to help an uncomfortable and frustrating wax blockage. He was scheduled with another provider in the same clinic, Cindy. Now my husband is a fully disabled war vet who is treated at this same clinic for memory issues related to his service, but he now repeats everything and writes it down when told appointment times. Last week he was there in person for his appointment and was told 1:30 appt time for our child and he immediately text me that and put it in our family calendar app. Upon arrival today ( before 1:30 ) he was stopped at the front desk and asked to provide our son’s social security number. We have never been asked this before and he had to call me to look it up. I found it and he relayed it to the front office staff. Only then did they tell him sorry. Cindy says your appointment was at 1:15 and you weren’t here so she won’t see you. Now mind you. I had to see this woman a month or so ago and I had to wait on her 35 minutes past my appointment time yet managed to do so with grace and without deciding to be an awful human about it. Now I’m here trying to validate actions I can’t excuse to my child who is uncomfortable and has been for days, who we just told to “make it until Monday” that doctors really are good people meant to help but this one.. well, maybe not her. So if you have someone on the spectrum, need a bit of understanding or compassion, or are a veteran family DO NOT accept an appointment with Cindy at this office. If she’s in a mood she might just arbitrarily refuse to see you for a random made up reason YOU or your child had zero to do with. We already have another appt scheduled with Lori at her earliest availability and will never let our kids be scheduled with anyone else here.

Camille Reynolds They were absolutely terrible I came in two weeks ago for a swollen throat I had already had for a week before and now that Im done with the medicatio I cant stop coughing and I can barley breath so I did a telehealth and the doctor laughed at me and said "when you feel like this youre cough should last 2-3 weeks and the reason your chest hurts is because its sore" and everytime I would come on they would treat me like a child and rush everything.

Jorge Garcia Ruiz Dr. Montero’s whole medical and office staff is amazing!

Shane Jones Go if you want to be misdiagnosed.

Vickie McClure Be very aware when dealing with this company. I made monthly payments, paid balance in full and was turned into collections. When I called I was told they did not understand why I was turned in. Admitted I made monthly payments and never missed a payment. Even when I made a payment, the next week I was getting a phone call for another payment. So just be aware!

Anastasia Rosenthal Horrible inexperienced staffing, including absolutely careless office manager, who should be fired. Cant get a nurse to call you back, or anyone in the office who knows any information on how to get lab results. They just put you on hold and dont care for the patients. Nurses lie about lab results, say its normal when its not, and they say your cholesterol results are not high enough for you to worry about thats why they tell you you cholesterol panel is normal. Dr. Castle is a scheme. Beware!!!

Sheri Burns I was referred to Dr. G by my cardiologist. I’ve never waited more than 10 minutes. Dr G is very interested in what I say or what I’m feeling. Extremely grateful to have found Dr G, and the entire staff is wonderful

Liz Aldridge I love Dr G she’s done more for me than any dr in last 28 years she hears you and does for us pleasure to know they are here I only wish I’d had her a long time ago

Cynthia Click Medical assistant introduced herself first off. Important to me that a person asking personal questions does that. NP Megan extremely cordial, professional and bright. Excellent experience at Wall street office.

Mike Kosmo Dont let the nurse Taylor deal with you. All she does is make inappropriate jokes about serious matters, doesnt actually give any information when asked, hardly knows what patient shes talking to as if she cant be bothered to look at records before speaking (and has revealed private patient info to us from other patients due to this). Absolutely horrific. Our actual doctor was great, but if Taylor comes stomping with her ear bleeding laugh, run.

Kelly Morgan There are a lot of red flags about this clinic that should give new patients pause. It is a large facility and while there may be good doctors, it is very difficult to get clear, consistent, and accurate communication. While I did not care for the doctor I saw, the office management has made continuation of care and transmission of medical records from their office immensely difficult. When trying to retrieve medical records, no one would talk to me until the office manager, Jody, pulled me into an office to tell me she had my records but would not release them to me and I needed to leave or she would call the police to have me removed. This was a malicious power move punctuated by the records being printed and made available as soon as the clinic was open the next morning with only a portal message that I could pick them up from the front desk- no phone call from anyone to go over any of the results they had been witholding. This is not a patient-centered care facility and they are not interested in patients who ask questions or advocate for themselves. I will never return.

Freak of Nature Front desk ladies and the nurses are very nice! The doctor is got however... I was not impressed. He came into the room assuming he knew everything, telling me the plan he decided would work. This wouldve been fine had he came in and just asked what was wrong, instead getting half the story from the nurse and assuming he knew my issues, talking for a good ten minutes before I could tell him what was ACTUALLY wrong with me. Oh!! And drink a whole bottle of water before an ultrasound! Wish someone had told me that so I didnt have to wait and extra 30 minutes and chug as much water as I could. Also when I got said ultra sound, the doctor came in (different than the first) and she acted very dismissive? Like "why are you even here?" Kind of feeling. Idk i was not a fan of this place.

Katie Miller The facility is clean and mostly efficient. Just be careful because they will schedule you for appointments without asking. If you dont remember to call to cancel, you will be charged a fee when you dont show up. While they do try to reach you about the appointment, I am still very disappointed with this business practice. It should be up to the customer to schedule visits, instead of randomly scheduling them and requiring them to cancel. People shouldnt be penalized for not cancelling appointments they didn’t even make. I wont be going back because I dont trust them not to do this kind of thing again. 2 stars instead of 1 because Dr. Viney & Nurse Jamie were amiable & knowledgeable.

Catherine ! I scheduled my annual for a Monday, because I don’t work Mondays. When I got home I realized that no bloodwork had been drawn at my appointment. I messaged the nurse, asking for an FSH test. At the time I still wasn’t sure if bloodwork was supposed to have been drawn, and I had forgotten to ask the doctor for an FSH test during my appointment. The nurse responded by saying that she was away when my appointment was over, and had the doctor mentioned any other bloodwork? The doctor had not, so they scheduled me to come in for the one test I requested on a Friday. When I went in that Friday, I still thought that maybe the doctor would add a full work up to the one test I requested, and I asked the phlebotomist if I was only being tested for one thing, or if it was a full panel. She said it was just the test I requested, so I left as little confused and frustrated. When my visit summary was made available online, it listed bloodwork for blood sugar as well as a lipid panel as work that had been done at my annual. I again messaged the nurse, asking if I was missing something, since it looked like bloodwork was supposed to have been done. She replied by saying that the doctor didn’t order bloodwork because I requested just one specific test, and nothing else. This was really frustrating- I hadn’t remembered to ask the doctor about that test during my appointment, and had only spoken to the nurse, Austin, about it. I pushed further, asking why two two different blood panels were listed on my visit summary. This time the doctor wrote back, saying that those were auto-populated fields in the form, that if I wanted bloodwork done I could come in and have it, that bloodwork is usually done as part of an annual exam, but that her notes indicated I had been offered bloodwork but declined because I didn’t want to go to work after having given blood. I don’t know why I would have said this on a day I was off work. I also don’t know why I would be going into work at noon, given that my call time at work is between 4-5 am. I responded that I did not refuse bloodwork, and that I would like it. So much time had lapsed since my appointment that my insurance would no longer cover bloodwork at MWC as part of my annual. My insurance will cover bloodwork any other time of year at a specific lab called Quest Lab, so now, in order to have my bloodwork done, I have to pick up the order for the bloodwork and drive all the way to the Quest Lab in Odessa to have it done. Yesterday I went in to pick up my labs. Instead of having them printed out, Austin handed me a handwritten order for labs. When I asked her to confirm that my bloodwork had just been forgotten, she responded by saying “I don’t know! But maybe it’s better since your insurance won’t cover it anyway!” I told her my insurance does cover labs as part of my annual exam, so she said “wait a second,” and turned to get help from Missy who does the scheduling. Missy was in the middle of a conversation with another patient, so I sat and waited while that conversation came to an end, about five to ten minutes- long enough that the office staff began to ask if I was being helped. Austin asked how long a patient has to get bloodwork done “if they don’t have it done at their appointment.” I interjected here that I HAD wanted it done, but no one listened to me. Missy said it varies insurance to insurance, and that I’d have to call mine. Satisfied, Austin stood up and told me “SORRY GIRL☺️”. I had to turn around and leave. I was so emotional. When I called later to complain, the phone was handed to Missy. I love Missy, and she’s no doubt a valued member of the team at MWC, but the best she could do for me was to get the manager to “just this one time” remove any cost to me to have the labs drawn at MWC. She also changed my provider, which was weird because I never asked for that. I’m now looking for a new doctor as I experience unscheduled bleeding.

Joshua Kendrick The doctors are great, five stars. Other staff not so much. Made an appointment to get a second opinion. The secretary Marisol canceled it. No wonder patients go to Lubbock for medical care. I can’t believe that certain people are keeping others from good healthcare.

Lisa Easley Dr. Musunuru is the best!! So sweet and passionate about her profession. I have tattoos and was not concerned with them. She removed my masses, and there is no evidence to me that anything happened. She amazing!! Shes careful and precise. Thank you!! I rate her a solid 10!! Lisa Easley Link

Jones TM “T-bug” Dr. Bassett was very kind and informative at our first appointment. I scheduled the surgery. To have gallbladder removed. Went to the surgery center. Which that place was not a place I cared for, Dr Bassett pretty much just stuck head in the door and walked out, then after surgery he didn’t even talk to me or my husband much. Less than one min and the discharge nurse was rude, didn’t even try to help me out of bed, I had really bad pain on my side, went for the follow up and Dr Bassett once again acted like he might care. Call if you need anything. ( he said) It takes some people longer to heal, well I called to get the notes bc I wasn’t up to going back to work! He had put on my follow up appointment that every thing was good. So I was forced to go back to work. He definitely needs to work on his bedside manner and the aftercare of his patients. After he gets your money, you won’t see much of him.

Betty Smith I got the sweetest young lady on the phone. Julissa was extremely helpful and very kind. Places should be lucky to have such good staff. The guy OM is another story. I had an issue to get clarification on, he is rude, condescending and acts like he makes no mistakes. Someone needs to put him in his place.

Melissa Insco I was nervous and scared going in for a possible medical procedure. Dr. Van Husan and his nurse Stephanie went above and beyond to explain everything, and really had what was best for me at heart! ♥️ They took my stress away. Stephanie not only that day lifted up my spirits, and self esteem. She made me feel very comfortable. I wish more physicians, and nurses would be like Dr. Van Husan and Stephanie. They are definitely sweet souls and a great example for anybody in the medical field . Would 100% recommend. - Melissa

Tommie MCDONALD I was seen today, Crystal, Dr.Beltrans assistant worked me in for a massive migraine. After being evaluated I was given a sample and offered to lay down in a dark, cold room. I cant say how grateful I am for this doctor and Crystal! I have always recommended them and will continue to do so! I was treated like family and taken care of! Thank you so much!

Connie Armstrong RUN AWAY!!! DO NOT GO HERE!!! Is the Dr good? Ill never know because his office staff is a nightmare. I waited weeks to get in after having an abnormal brain MRI. The morning of my appointment the office manager called to cancel (for an understandable reason) and I thought Id be worked in during the next few days. Nope, six more weeks! My stress was through the roof and I began to cry. She finally offered me an appointment the following week and I shared it would be difficult for my husband to get time off again (I cant drive right now) and before I could check my calendar she yelled "Well if its that bad just go to the ER" and then SHE HUNG UP ON ME!!! I have NEVER been treated so unprofessionally and rudely. I sobbed for hours while my husband made calls to find another doctor. Finally got in the next day at a doctor 2.5 hours away. So worth the drive! I have serious health issues which must be addressed immediately. Then I get a robocall to confirm my appointment with this horrible place! There was no option to cancel, just confirm or call the office. Im sure as hell not paying these people for a "no show", so I call and have to talk to that nasty woman again. I simply give her my name and the appointment date and say, "I will NOT be there." and I HUNG UP ON HER! Seriously, if I could give a negative number I absolutely would. For the love of God, and for your health, find another doctor!

Doug Shelly Dr Beltran was neurologist after I had suffered 3 massive strokes several years ago. He was very knowledge but almost as important he was very friendly and easy to talk to. He is and has been my favorite Dr ever. High praises for Dr Beltran

P.M. Justice I thank you all for taking the time out to write a review. Because there are so many negative reviews about this doctors bedside manner, I shall NOT be scheduling my sons appointment with him. I feel any good reviews were only because he had time to waste. They just got lucky! Everyone deserves respect, after all its the patients who pays him and his bills, not the other way around!

Sandra Fuglaar Dr. Enakpene was beyond professional while being so gracious and kind and detailed. Her Resident was fabulous!. I highly recommend her! I found myself even laughing with her at the Cardiologists office. Such an absolute blessing! She spendt an incredible amount of time with me on my first visit. She was highly recommended by other top medical professionals!

Harry Weatherspoon After a number of attempts to see these people, appointments made during my days off were canceled by them or they would schedule me on days when I had to work & I would have to cancel. Just found out today that if a patient cancels 3 times they are dropped from the practice. Doesn’t matter how many times they cancel the patient! No idea how good Dr Barnett is, never got to see him. I understand his nurse practitioner is very good. The lady arranging reservations was borderline rude to my wife while trying to sort out yet another appointment, so we will both be looking elsewhere. If you have to work for a living, I would suggest you look elsewhere.

Kathy Guilhas My mom was referred here after she was told she may need a pace maker and referred here. An appointment was made and the office called a couple of days before the appointment and canceled. This happened 2 more times. We were so shocked and completely appalled at the unprofessional manner in which they do business. Would not recommend simply for this reason

Linda Weatherspoon Extremely rude rattlesnake receptionist told us to find another dr due to rescheduling too much. Even though their office canceled on us twice on times my husband could actually be there. Would they rather we didn’t call to reschedule? Working in the oil field there are weeks one is available and weeks there is no way. Do not expect this office to work with you.

J A E Don’t use them to get any labs done. They charge triple the price. I got labs done in midland memorial the office next to chapel and main entrance. I paid the same out of pocket for a full panel blood test as permian charged me for two panels. They charged close to 300 bucks for a lipid test. Something you can get done anywhere’s else for 50 bucks. They send it to the same place for results as well.

Christina Jones I was expecting to see a very rude Dr G Patel because of the reviews left for him but he is one of the nicest drs I’ve ever had. Thank you Dr G for being so nice and for making me feel so comfortable. The ladies there as well are all so nice. So don’t go by the reviews here,find out for yourself.

Mark Sanchez Recently had heart surgery and having gas buildup in my abdomen area. Went and got a blood test as requested in late December. Still have not received results. I’ve called twice now with no call back and though they may not have seen anything in bloodwork, I’m still having issues.

Jones TM “T-bug” Dr. G Patel is very kind and he takes time to listen to you. The ladies in the office are very friendly and I’ve not had a problem at this office.

Lorinda Herrod I have no respect for Dr Patel . I believe he can do his job as a gastroenterologist , but I dont believe he cares at all about his patients. I had missed two appointments with him because I was sick and in the hospital both times. The very first thing he said to me when I did make the new appointment was to chew me out for not making those appointments, even though I had called in to tell them I couldnt be there. He spent more time chewing me out then he did talking about the procedure I was going to have. He told me I better not miss one more appointment. Also that he probably could not get it done in the current year. I suppose to make me feel like the new year was coming and I would have to start over with my deductible with my insurance. However the scheduling person was very nice and got me scheduled very quickly with no problems. The day I was there for my procedure, when he walked in the room the first thing he said was, "Well, I see you made it this time." During the procedure he found something unusual and recommended that I go to an infectious disease doctor. He said there was only one in the area and that I might have to go to Lubbock. I already had an infectious disease doctor and Patels comments made me wonder if mine had moved away. But he referred me to the one that was local. When I got back in my car I called my own infectious disease doctor to find out if he was still in the next town. He was. I am immediately got a referral from my primary care physician to my infectious disease doctor. I called Dr Patels office to get my information, the orders that he had sent to the first doctor to MY doctor. I tried and tried and tried to call and did speak with some nice desk receptionists. Who told me they just ran the front desk and they couldnt do what I was asking. So they transferred me to the medical records lady and I left several messages many times. Finally over a month later that lady finally returned my call and was very aggravated because I had kept calling and that they had already done what I needed (which they had not) I kept trying to explain but she was very very rude, never admitting that they had not done my what my simple request was. It was very clear that none of the people at the front desk had taken notes and that she had never listened to the messages I had left her. She was very rude and would not listen to me at all. She kept talking over me so she didnt have to listen to my request. She let me know that her name was Lenora and she is just about as rude as Dr Patel. I will not be going back to this doctor and would not recommend anybody to.

Sofia Gonzales Jeff is the worst! He is very rude and honestly needs some new training on how to talk to his patients. Just because he is having a bad day doesn’t mean he should take it out of his patients. Very unprofessional.

John Avara Never enjoy going to a doctors office, but if you gotta go-- this is the place. Friendly staff and Dr. Salcedo is excellent. She asks questions and listens. Then explains treatment and follow up if necessary. Always feel cared for as a person. Staff organizes the appointments so that you are seen in a timely manner.

Keverly Dunlap Most of the staff is very nice but the Hispanic lady at the front desk is rude especially if you interrupt her breakfast! She obviously needs to find another job where she doesnt have to stand up and one she enjoys

Reuben Richardson These people do not adhere to the schedule that is furnished by the main office. They are supposed to be open Friday afternoons from 1 to 5 and I have gone there twice to pick up Rxs and no one was there.

yamel saenz they do not respect the schedule they have to do the physical exam, they set a schedule until 4:30,and we got there at 4:00 and they no longer attend it

Violet Brooks They never answer there phone I always have to go to the office just to ask a question

Valeria Hernandez The doctor is polite. His wife on the other hand is extremely rude and unprofessional it’s also very difficult to be able to talk to someone over the phone. I would not recommend this office to anyone.

Alason Anderson Patient, competent and personable staff, very pleased with experience

Leland Cline A long five month wait on everyone else until I found doctor Donepudis office. They all were pleasant and responsive. The hard work and dedication to me as a patient proved to get me help within days. If not for Dr. Donapudi and her staff I would still be in despair.

Joe Melvin Its a wonderful experience every time I call or visit Dr. Donepudis office. The ladies at the reception desk are polite and welcoming. Dealing with Debbie in the scheduling department is a joy every time I call and Ill usually at least try to stop by her office to say hello if Im there. Dr. Donepudi is very professional and caring to her patients. She can also be fun to joke with once you get to know her. She even came and checked on me while I was in the hospital for another issue. Five stars all the way!!!

juliette guerrero I don’t think I’ve ever written a bad review but as someone in the medical field this was my worst visit to date. I know people have bad days but not even on my worst day I would be this way. She looked like she did not care. She walked in the room said “so what’s wrong with you” I told her she invalidated my symptoms. Gave me medication for a symptom I’m not even experiencing. Then said call if it works. Recommended I do an EGD, with no explanation. Even though a colonoscopy seemed much more appropriate for my symptoms. It was a 3-5 minute visit. Only staff member who was wonderful was Debbie the nurse. She was the nicest and most caring person there, and she only scheduled my EGD.

Alexa Valdez-branske The staff is very nice and very accommodating when needing to schedule an appointment or even a procedure. Dr. donepudi is a very sweet doctor and very thorough. I had been having the same issues for years before I finally decided to come and see a gastroenterologist office. She took her time in the patient room with me and talked me through everything and all possibilities of what my issue was or what was causing it. She gave me medication to try and see if it helped, which it did btw! When I called to get my results from testing I had done the front desk was very nice and helped me get a message to the nurse as they were busy with patients at the time. The nurse then called me back at the end of day, which the front desk informed me she would. The nurse was very thorough and explained everything to me which if I say so myself, it put my mind at ease. I was very pleased with my all my office visits, and all the staff! Couldnt recommend this doctors office more! Please ignore all the negative comments and take a chance on this office, and form your own opinion! You never know, it could work out the same for you as it did for me:)

Bricker Pamela The dark haired, heavy set woman covering the check-in for imaging is the worst at customer service Ive ever experienced. She was so busy gossiping that it took her 5 minutes to ask me if I needed help. After that she acted as if checking me in was an inconvenience. Shes been there for a few years and hasnt gotten any better at working with people. She needs a position that requires her to move around and not deal with the public. Theres an issue every time I go there and she checks us in. SMH...just because someone shows up for work every day doesnt mean theyre good at their job.

Bob Crites Went in on Monday for xrays. When done they said xrays would to my doctor next day. 2 weeks later still no xrays. When I called it took them 20 minutes to find them. Their excuse. "They just fell through the cracks" no remorse no Im sorry completely uncaring attitude. If you have a choice stay away

Greg Reichle Never open! Ever

Zak OBrien Have had newborn screenings here three times and have never had issues.

D D9 Have had newborn screenings here three times and have never had issues. They have been amazing. Highly recommend for newborn screenings

Xavier Lopez Went their yesterday and overall had a pleasant time. Despite being told the wait would be 2 hours, my guess is they really pushed through and my entire time there, including the wait, the prep, and seeing the doctor, was about an hour altogether. Staff was very polite and the CNA that helped me was exceptionally so due to the fact that I was actually nervous having not gone to any doctor in over a year yet they were very polite and reassuring. Once again, all in all, I would highly recommend them.

Pisot Pisot NP Chandra Keele is rude. She books a lot of patients and wants to only spend a few minutes. She told me that another Dr had called off so she was very busy and could only spend a few minutes with me. Well I dont get to pay you half when you double book. Does not even listen to your problems. She even yelled at me during one of my visits and refused to fill out my paperwork. She seems nice when you dont have a lot of questions and just in for a regular checkup. But when things are complication, her true side shows. Beware of NP Chandra! Only go to her if you want a quick physical, but is you want someone patient that actually cares she is not the one. She gets off with this attitude due to limited options in Midland.

Maggie Hernandez I have been coming here since moving back to Midland In 2016. I really like Chandra . But I had to schedule an appointment with their other provider because she was booked. I didnt want to wait until the following week to be seen or have to go to an urgent care clinic I was called that morning that it had to be approved for me to switch providers. I wasnt switching I just needed to get in sooner. So they approve it. My husband brings me in because I am feeling too sick to drive. We arrive at 820 a.m. , my appointment is at 830. At 915 a.m. they finally take me back. And 45 mins later still havent seen a provider. Their nursing staff seems to be new and not very friendly. I dont usually go to the Dr unless I feel really horrible . So that being said I am very disappointed with the care I received today. Noone wants to wait an hour + when they feel really sick , and then have a snarky M.A. to deal with. I did like the new NP though. I was just really unhappy with the staff.

Drew Greene Worst experience at a doctors office I have ever had. Took 1.5 hours to be pulled back, provider did not ask me any questions about my reason for being there (sat on his computer for 10+ minutes typing who knows what), never introduced himself, and did not do a physical examination. He should lose his license immediately. Still have not received access to the patient portal or test results. Will not be returning and will tell others not to go here.

Morgan B (HungryWolf86) Chaundra is always very kind and seems to actually listen to what you say and always seems to be very sincere and thorough with her examinations! The staff is very friendly, and the wait is normally never a problem. I have been to many doctors and not had such a great experience as going to Briarwood Clinic. Keep up the great work yall!!

Jennifer Edwards This office doesnt answer the phones, doesnt call in RX correctly or until days later, has 221-DOCS field all their calls to avoid patients was the exact words used. The 2 ladies I saw there were kind and smart. No notes are entered on Patient Portal and theres no way to send them a msg. If you dont need communication with the Dr and have all day to sit waiting to talk to someone @221-DOCS this is the office for you!

Hayworth Trucking I have been going here for almost two years now . The only thing the doctor has done is send me for blood work 3 times and give me prescription.I think he has checked my eyes, ears and throat. twice. Most of the time I am there is waiting to be seen( about 2 to 3 hours ) and the when I get in the back to a room i spend another hour or more waiting for the doctor to come in and talk to me for 5 minutes and the pay over a hundred dollars for the visit . Maybe I should start charging a $100 for the time that i have to spend waiting on them. Then when I get home I get a text asking how was my visit? But they really dont care that people wait all day to be seen when their appointment was at 8 am and just getting see at 12 pm and their whole day is gone. You get told to call and they will send in the prescription in for you . But you have to go and have them print it off so you can get them filled because they are to lazy to send it over when you call their service. Their service tells you that they will call you and you dont get a call with in the 48 hours they are to call you back. Yes this makes me mad. I do not go to a doctor just to have them tell me I am fat! Or for them to write me a prescription just because they dont want to do their job. And I get asked the same questions every time.

Tiffiny Reyes The staff has no idea how to keep medical records. When I call for a prescription refill, they tell me I havent been taking the medication for 3 months, when In reality, Ive been taking it for the past 3 months. Then when I call back for my next refill, they tell me that they called in a 90 day refill and I should have been out for a month. I have the bottle showing the prescription refill to be 1 month old and a 30 day supply. They wait for me to run completely out of my meds to tell me that I will have to schedule an appointment to have it refilled. This happened twice. They get my doctors visits mixed up telling me that I went in in Feb to for this particular prescription when what I went in for has absolutely nothing to do with that prescription. And that prescription was prescribed to me in November! When I try to tell them the facts, they called me a liar and the nurse likes to yell. I had to make them call the pharmacy to prove that I have been taking this daily since November and they still wont call in my prescription until I go back in for another visit. I wouldnt have a problem with that if they didnt wait for me to run completely out to tell me that. They are rude, unprofessional, and have no idea how to conduct business! I have no idea how they still have patients, I for one, found a different doctor.

Joni Addison Made an appointment and was clear in my request for allergy shots needing administered. Explained I needed a PCP in the area since I am new to Midland. After speaking with the kind nurse the day of my appointment I was advised by Lori Reeves they cannot administer allergy shots at their facility. I’ve never been to a physicians office that is not allowed to administer a shot with other doctors orders. I was told by many people moving to this area that the health care is terrible. I now see why.

ChristiLynn Phillips My husband’s cousin, who is deaf, went to this facility to have a letter completed for jury duty. The staff person helping her would not remove her mask so she could read her lips when giving instructions. The staff person would not allow our cousin’s aunt to take off her mask so our cousin could read her lips to be able to follow the instructions. Where is the compassion? Our cousin reads lips. She cannot hear = she is deaf. (She doesn’t let anything slow her down!) I completely understand about pre-cautionary measures but your staff should have handled the situation better, much better. You should be ashamed!

Patrick Roberson Have been using dolly for about 5 years now. She is great and always tells me like it is. Always on me to be healthier and lose weight. On occasion you may sit in the waiting room longer than you should with an appointment but Ive found that to be true of every doctor...

Marie Rogers I would get the first appt of day in hopes of a speedy exit. She made me wait so long I had to use a half day of pto just to get a rx renewal. So started getting last appt of day to limit work time lost. She fat shamed me and it was behind my back, leaving room the raising voice so I would hear. Last time I went. I only ever needed a low dose rx. She did yearly diagnostic tests scheduled so patients came in every 3 months. Originally the scheduler and nurse were long time employees but the scheduler got fed up and quit and the sane wonderful nurse left because her husband got transferred. My last time there was in 2015 and I doubt I could get my records as if you delayed an appt past 3 months they had to re enter it all over again. She does have paper files but good luck there.

Kent Atwood Fast Food of Doctor Offices. Dr. Doctor is very personable and genuinely cares about the well being of her patients. Thats where it stops. She is unkind to her staff and yells at them down the hall. She makes very rushed judgments, does not listen well, has inaccurate or incomplete records, makes comments about test results of tests that have never been done, got after me for gaining weight when I had lost significantly, sends sloppy or inaccurate prescription requests to the pharmacy, and will only discuss one condition per visit. If you want to talk about both a sinus infection and joint pain, they must be 2 separate appointments. She also refused to give me the results of my blood test unless I make another appointment, or give me a copy of my own records. I like her a lot as a person. As a physician, she takes the approach of an angry manager yelling from the back of the kitchen at a Taco Bell

D Pendragon This human absolutely changed my life. I am grateful for her.

Pam Roper Dr. Doctor is a very good doctor. She keeps accurate records, she was personable and straight forward with me. My problem was her method of refilling prescriptions. She set me up a followup for 3 months. Evidentally she neglected to assure that I had appropriate refills. I ran out of a diabetes medicine and she would not refill it unless I came in which meant that I would have to pay my copay and she would bill the ins company 300.00 just to write a script...it wasnt a pain med...it was blood sugar med...She will nickle and dime you with coming in to discuss blood work again a co pay and she bills insurance when its something that doesnt require any more meds just a discussion...and if you happen to have a sore throat pop up a day before your appt dont bother asking her if she will look at it...the response I got was she doesnt do any "by the way since Im here" check ups that requires yet another appt...another copay...bill the ins. company. If she could have been understanding about silly things like simple refills she would still be my Dr. I cant go without daily meds because she wants a copay to write a refill...thats just stupid. So watch it she will nickle and dime you like crazy and the wait time is an hour to an hour and a half before she actually sees you...so plan PLENTY of time!

Alex Harris Ok I dont even know were to start first of my appointment was at 10:45 I didnt get seen till 11:45, also the questions here are weird in all my time I never had to answer a nurse what religion I am, whats my weight goal was before even weighing me. Its hard enough having to work and find time off to do this and they make you wait longer and the whole staff was really rude I came in for a ear infection and they kept pressuring me about flu shots, covid vaccine, and other medical problems i have but cant afford to deal with right now for a place for the public its not very kind your better off going somewhere else.

Ben White Took ages just to find a phone number to try and schedule an appointment, had it scheduled two days later, showed up 15 minutes early for my appointment, filled out the paperwork, didnt get called for over an hour. Went ahead and left, and about 30 minutes after I left I got a call from them. Never going back.

Camila :3 Honestly I’ve never really had a problem with this place until recently. My mom has come here many times before and when she has issues they let her see her doctor, however this time she Requests to see her usual doctor cause this time she had a seizure and we went to the emergency room, they told us to go see her usual doctor. The ladies at the front told us to go talk to the lady in the back who insisted we make an appointment, we already have one made but that’s not until November. We obviously tell her that my mom’s doctor usually sees her when she has issues with her health, yet she still refuses and tells us that we just need to wait for the next appointment. What about a POTENTIAL SEIZURE doesn’t stick to you? If the doctor isn’t in the office that’s fine i understand. However if you just insist to wait for that appointment after being told by the doctor yourself that you can come in and see him for some health reasons, is kinda like umm????

Anna Gallier They told me they dont help pregnant women and they needed to get a hold of me whenever they never asked for my number, I scheduled an appointment here last week and they told me they cancelled my own appointment. I dont recommend this place for ANY help. The ladies here are rude and disrespectful. I dont see myself coming back here if I could give this a zero star I would.

J- Rod Worse place to take ur childrens, Spanish speaking receptionist was rude, calling me names, dont take ur kids if ur kid have scratches, or bumps in their shin for being a kid, they will call the cops, if ur kid doesnt live in liberal safe space bubble avoid this place! Investigation was done, came clean the cps said nothing wrong with kid having a bump in the leg from running around. I will never seek their services again, looking forward for a attorney to get in their case!

Eline Pupo The waiting time is insane!! Ive been here for 2 hours and still not able to see the doctor. She is a great doctor, very sweet and kind but the clinic its the worse. The schedule an appoinment and if you are late they cancel, but then they make you wait for 2 hours before you can see you pediatrician. Very sad

bellaluchella What a dreary miserable place to bring heathy children to. I just need a wellness check with the pediatrician my 13 year old has had since he was 3 and she moved here to this facility in 2020 and I’m standing in a line 7 families deep to even get to a desk and most of them are hacking up lungs all so I can keep my prescriptions up to date on basic meds. This is not functional or warm or welcoming. I need to collect all his medical files and relocate to a private doctor. This is ridiculous. I arrived 15 minutes early, am now past my appointment time with out making it to the desk and update now 45 min into waiting. The doctor is excellent but this facility is out of hand. This is disappointing.

Jackie Juarez I have taken my oldest child here for a year and just recently my infant. The staff have always been kind and helpful and checking in and out has been easy and quick. Wait time in the waiting room has been minimal. We have seen two Doctors and each have been thorough in their examination and have answered any questions or concerns we had. Overall, I was happy with my interactions with the Doctors and the time they spent with my children.

Yadira Cruz We deal with doctor Murphy And nurse Barb. They have been very understanding and helpful with great advice for the children. When they are in need or in pain.

Brenda Franco Our family loves Megan Casselman, but how hard it sit to have someone answer the phone. 2024 and we have to go in person to schedule appointments. Ridiculous how bad the customer service is.

Evelyn Juniper Dr. G is amazing, she listens and I feel like she truly cares. Dr. Panda I got stuck with because Dr. G was fully booked. Don’t see her.