Florenda Cordova I went in for a routine wellness check up. My insurance covers it 100 percent. My Dr. who I have seen for years never mentioned a calcium blood test. Two months later I receive a bill from hospital for the calcium blood test for which my Dr never mentioned to me. This isn’t the first time I’ve had to call billing for mistakes that were made. It’s like the fifth time they made a mistake. Especially when it comes to coding. Maybe they need to give a class to everyone there in good communication and coding. I will be looking for another Dr.
1 /5
Richard Michot September 25 during the visit my doctor ordered a blood test that I had the next day on 09/26. I was expecting some results on Monday 09/30, but nobody call and I get no news before I decided to go on 10/02. I waited too long time for the results and left for coming later and again waiting until the nurse came and gave me the results. I think thats unacceptable they dont care of the patients (people), no respect of customers that pay for all the medical services that are living about. For sure I never use again that facility and I think one star is too much but I cant put less.
1 /5
Itsy Mitsy Don’t waste your breath, they have some pretty rude, inconsiderate and ignorant people answering the phones. I tried making an appointment and this woman tried to get out of the call with me when I kept insisting to make an appointment and then told me about some ridiculous requirement that isn’t applicable to my insurance if she had really known and my insurance confirmed with me when I called them so I called them back to ask more about it being just a policy they specifically have for this facility or more information since no other obgyn office has asked me this. The second woman I spoke with also had an attitude and confirmed she wasn’t the one I first spoke with, her answers were very dodgy to a basic yes or no. Just sounds like they don’t deal with patients with care or basic human decency. I’ve dealt with HORRIBLE OBGYN offices like this before and a phone call like this tells me they have more red flags.
1 /5
Auditha Smith The building and entrance looks nice, BUT the front ladies don’t have any customer service manner at all. I am new in town, made appointment to see a doctor for my 2 yo daughter who had high fever. I forgot the doctor’s name we were going to see (my husband made the appointment). The grumpy front desk old lady said she couldn’t find appointment. I added more information, maybe because we are new patients? Then she snapped at me, very rude “I KNOW YOU ARE NEW PATIENT”.
I was confused, went back to parking lot feeling sad and worried. Talked to my husband, and turned out we went to the wrong clinic. We had the appointment next door at Port Lavaca Clinic Associates. Thank goodness we are not with Memorial Medical Clinic. Looking at google reviews, no wonder they have bad reviews. So I don’t recommend this clinic. Please find other health care clinic that is more friendly, helpful, understand and appreciate you, and have great customer service. As for the doctors, next door have GREAT doctors as well as staff :)
1 /5
Briana Alonzo Very dissatisfied with being welcomed as a new patient. The front desk receptionist named Olga was very rude, careless, and heartless. As a new mom it is already very intimidating and hard to walk up by yourself to ask concerning question about a pregnancy. I as an expecting mom, expect receptionists and nurses to be welcoming and reassuring during a time of insecurity. The earliest appointment available was in 3 weeks, and I just wanted to see if the doctor would be available to ask 1 question that was not keeping me at ease. Olga said there was nothing that could be done and that I had to wait the 3 weeks until the doctor was able to see me.
1 /5
