The Best 6 highly rated medical facilities near Killeen, TX (Page 3)

A It is very convenient that each department has a reception area. I took a ticket, and they called me. They confirmed my identity, asked the reason for my visit, and what needed to be done. I waited for about five minutes, and then they called me in for an X-ray. After five minutes, I was done, and an hour later, they called to inform me of the results. Everything was handled promptly. The only downside was that the woman at the reception was not very nice or friendly.

Destiny Malchiodi I highly recommend coming on post for the ER. I waited roughly 5 minutes between each person in the intake process. I think 20-30 minutes from my arrival to a room. My whole stay was 2 hrs including bone scan, blood tests and UA. They didnt believe anything was wrong. They did do tests on me despite me looking ok. I am having neuro issues which I have to see a specialist for. If you have something urgent you will be seen much faster here than at any other hospitals in the area.

Samantha Tinker If I could give it 0 stars I would and this is mainly for the Emergency room. Everytime I come here I end up waiting 2+ hours where they barely do any Triage before sending you back into the waiting room to wait another 2 hours. As a military base I understand that uniform patients get priority during their active business hours but at 5pm you should not be ONLY taking uniform patients before your civilian ones. Had a uniform solider come in AFTER me, with a scratch on his wrist. He was triaged and got a bed before I ever got labs done. Came in the first time with a fever of 102, passing out spells from fatigue and nausea where they had me sit in the waiting room for 4 HOURS! I never even got a bed I had to end up leaving because I passed out in the wheelchair, they ignored me, I left after that. The second time was pain in my hip and lower stomach so bad I couldnt walk and I ended up leaving after 2.5 hours! If you dont have to come to this Emergency room DONT! THEY WILL KILL YOU!

Stephen Lawler I cant express enough how disappointed I am with my experience at Carl R. Darnall Army Medical Center. I’ve had two surgeries canceled due to sterility problem, which has been incredibly frustrating and disheartening. Each time I thought I was finally moving forward, only to be told that my procedure was off the table yet again. To make matters worse, I was referred to an off-post doctor, but thanks to the convoluted Tricare West system, the referral has yet to go through. Its been months of dealing with pain and uncertainty, and I feel like I’m stuck in a never-ending loop of bureaucracy. The lack of communication and support from the staff has made this situation even more unbearable.

Michael (Mikey) I came in as a crisis patient and they were able to send me to a mental health facility and paid for my stay there, and now I am starting services there to work on my mental health. So far all the staff I have interacted with has been friendly and professional and I have not had any bad experiences so far.

Cassandra Lilly Called to schedule appointment had an opening the same day surprisingly but when got there the women the staff in office was rude and from that moment got my son up and left because I seen this wasnt gonna be a gud fit for my son to get the help he needed my overall opinion and experience Sucked and they as a staff can be and do better. Thats my exp only been in TX 3 days

ShortyT Sherri whatever her name is very unprofessional at the Killeen location. Go to Temple for better services. These reviews about front desk are very true. The black ladies are unprofessionals . If you don’t like your job go work else where.

Robert Nolin My wife had an appointment with them.... she was running late waiting on her ride to take her there. She decided to call and inform them she was going to be a lil late and asked them if it was alright to come in still they said yes. My wife is pregnant and has mental issues she takes meds for ....when she got their they turned her around even though she told them she needed help. They said their POLICIES say you got to be their 30 min before the appointment. My wife had a Break down and is now in the hospital because of their POLICIES. Their policies are supposed to be to help people not making them worse by throwing ignorant policies at her so they didnt have to do their Job. Someone needs to do something about this place, my wife has noone else she can go to for her mental problems... and im wondering how many other people who really need help have gone through the same treatment.

A Neither good nor bad, it is very cold in the building, I advise you to always take a warm sweater with you at least. Two girls working at the reception are sitting in sweaters. It is not clear why no one adjusts the air conditioner so that everyone is comfortable. Moreover, sick people and small children come to them. As far as I understand, military families come to this clinic. Because when entering, to get a ticket, you need to scan the card. It is not clear why they do not answer phone calls to their clinic, because the girls at the reception have plenty of free time, but I have never heard their phone ring, it is strange... I was seen quite quickly, I had to wait for the doctor for about half an hour. Afterward, the doctor told me to go to the pharmacy window and pick up the medicine. In total, I spent about 1 hour - 1:30 hours in this clinic. Unfortunately, this clinic did not keep its promise to provide the test results the next day. Nobody called me, so I had to go there myself to address the issue.

William Lovett If this is where your primary care provider is through tri care ask for a new one. This office is entirely unhelpful referred me to the wrong type of doctor that was out of network they do not answer the phone when they do call you back they have an attitude and will try to hang up on you. They will not assist in any way with getting a new referral sent to you for the right doctor. I have fairly low standards for what I expect from military healthcare or healthcare providers in general but at this point they are 4 weeks behind on getting me a referral and despite everything I have done I do not think I will be able to get a referral without switching my primary care provider. If I could give 0 stars I would.

Tinara Bruce They do not answer the phone bc it doesn’t ring. I’ve called while in the clinic before and nothing. I pulled a ticket the other day and everyone got up and left without saying a single word to me. My son has had a high fever with RSV for over a week and I can’t get an appointment made for him.

Kenzie Davis The staff is friendly, however, no one ever seems to care about answering the phone. It makes it so difficult just to make or reschedule appointments.. it would be nice if this issue was resolved..

LaOctney N. McMillian Every single time I call this office no one answers!!!!!One thing I can say is the physician I see is amazing.She took her time with me and answered all my questions. But as far as the front office personnel they need to do better!!! I called the office in Harker Heights got through on the second ring! I will be transferring somewhere else soon! It’s ridiculous. I know I can book and all that online but sometimes people just need to have one simple questioned answered and you would think by call the office they would be more than helpful nope. I wouldn’t refer anyone here for that reason! And I’ve complained about this before! Nothing has changed

John Mckinnon If I could go lower then 1 star I would. My father is a veteran suffering with mini strokes and Parkinsons. We brought him to this ER, they sent him home....my father wasnt coherent and couldnt even comprehend what was going on yet they sent him home knowing no one was there to care for him. All the while another man who was completely coherent and could walk around just fine they were forcing him to stay against his will. Mind you this other patient was NOT under arrest and wanted to refuse medical care yet they had security force him into a room claiming he was to drunk. The man did not stumble or anything and I smelled no alcohol from him when I was standing next to him. These "doctors" send a non coherent veteran home to most likely get hurt all the while they hold another man against his will. Avoid this place if you value yourself or your family. Ill try to attach the video I took which a security guard tried to tell me I needed to delete I laughed in his face. The video will show my father who needed to use to bathroom and could hardly stand being put back in a wheelchair instead of brining him to bathroom they gave up and put him back in the wheel chair to pee himself. Avoid this place if you have an option they do not care about patients. Once they realized I was recording they quickly tried to stop me knowing I was going to expose theyre mistreatment.

K M Pain Management scheduled an imaging procedure. I showed up at 9 am for a 10:30 procedure, and staff thanked me for filling out the paperwork in advance. I was hoping to be seen early because I have an appointment later today, but informed staff that this was my priority because these images are holding up my Rehabilitation and Neurological heath care. I was then informed they couldnt begin my procedure until I had a driver in the waiting room. That information would have been nice to know 3 weeks ago. So, since my wife is with my daughter at her appointment, I called around. No luck. I could have my wife or the DAV there at the end of the procedure to pick me up, but that wasnt good enough. I informed them that I would sign an Against Medical Advice form, and they cancelled and rescheduled my appointment without asking me. Then, sent me an email at 10:04 with instructions for my procedure. The waiting room was full, I think they were just looking for excuses to cancel appointments. Also, Hip imaging from two weeks ago came back as "unremarkable" when the prior image by a specialist came as "unrecognizable as a hip due to excessive scar tissue and inflammation." OH, and the MRI machine was MK1. I have had probably 200 MRIs in the last 6 years, and never had an MRI is such a decrepit machine. Low quality Low customer service Low professionalism Low skill

Selina Hood I would not give them a star. Most Advents are small care facility around bigger cities and not a hospital, and they overcharge and do not give you the care you need. If you go to a real hospital like the Methodist in San Antonio or UTMB, or even MD Anderson, they do not go off their charts because they are inaccurate.

Carmen Bridenbaugh You all killed my husband. He was coherent when the paramedics took him to your hospital. Apparently you all put the wrong chest tube in,according to the ICU doctor in Temple. And you broke all his ribs doing CPR.While I was on hold for hours trying to inquire about my husband. Lifeflight was to slow. I beat them to Temple. This aint over.

Thomas Woodworth Surgery went good but as soon as shift change hit I got a lazy nurse who was taking calls from rooms to desk she would either not v send help of hang up as soon as I say ok one small word this is the worst hospital stay I have ever had im on the fifth floor dont know the nurse name but shes oriental decent

Ballerkidheem !! They literally took my sick hall paper and sat it to the side without telling me mind you I’m one of the first people to walk in sick hall I sat there for 2 hours just for them to come tell me they are going to see me at my appointment later in the day after almost seeing everybody in the waiting room the communication here is terrible and everybody half ass does their job

Charles Sulzen I know there have been many negative reviews left here. I report to Desk Wolverine. Ive never seen any type of behavior that has been complained about in other reviews. Sure sometimes things are stressful, they lose stuff etc, but if you remember you arent the only person in the world with issues, and treat them with respect, they have always reciprocated. I am not giving 5 stars, because they are short staffed so everything takes a little bit of time.

Drea Jones How am I supposed to maintain medical readiness with the terrible service this facility provides? I’d rather just deal with the medical issue than come here for the piss poor attitudes & service. I understand they have a lot of patients and a stressful job, however it does excuse rude behavior. Why is there a number listed if no one ever answers? I walk in to schedule appointments & receptionist always say “come back tomorrow”… Staff are rarely present in the morning, took an early lunch, or claims to have “already logged out of the system & unable to access the appointment schedules” … & if you don’t believe me, read the other reviews. Patriot team seems disgruntled and annoying that you walked in. No matter how much respect & friendliness you show them, it’s never reciprocated.

Ryan Wallace The pharmacy waiting room is full of people while one employee is just playing on his phone in the window since I’ve been here. The only other window employee has had what appears to be a manager talking to her for the last 15 minutes. No new tickets have come up in 20 minutes. Two, zero, minutes. No wonder I only hear bad things about this clinic. Every time I have been here (can only speak on labs and pharmacy), the employees have zero motivation. It almost feels like they go slow and do the bare minimum on purpose. Whoever runs Darnall needs to get put over here for a few months and turn this place around.

Dano Playz The lady and man at the front desk are slow. The providers are also terrible if you want help get referrals for off post. healthcare is questionable here.