The Best 6 highly rated medical facilities near Lubbock, TX

Steve & Tresa Sparks I have been to heart hospital in past for family. I was patient last week, January 16th. Everyone was very helpful and caring of my comfort. I had a right knee replacement. Surgery went great with Dr. D. Homen. Woke in recovery hearing nurse talk about my face bleeding because tape to hold tube down throat in surgery-- female nurse saying I had a mole on face that was pulled off, causing bleeding. I DIDNT have a mole. Plus my face was bruised on both sides of mouth. I am 70 years old. Nurses need to be aware of older-- things skin. 4 days later and still bruised and cut still healing.

Toni Farrell 1 The Hoyer lift was not working as designed during admission. 2 The bed was broken and had to have a trash can to prop up the head of the bed to maintain breathing position 3 Did not follow Dr Scioli’s knee replacement protocol. Main concern was having to get a different CPM machine from the DME due to lack of instruction on how to use the one discharged with 4 Feet turned blue sitting on edge of bed, no assessment of situation 5 No phone call to receiving facility with orders for continuity of care 6 Oxygen, wound drain and urinary catheter tubing tangled together in lap due to incorrect positioning during discharge 7 HIPAA violation RX cream with label left in room after discharge 8 RX cream had not been applied to correct site of body 9 Care Navigator has not returned phone call when left a message 3/3/25 Contacted by the Risk Manager and provided an opportunity to discuss concerns. Since I had 5 previous positive experiences I am now willing to return and speak up about any concerns for prompt resolution.

Miranda Palmer Worst experience ever. Had my 6th back surgery and couldn’t even get anyone to help me with meds or anything. I would push to call nurse and wait hours and hours for help. Had 2 major allergic reaction while in a room by myself!!!

The Home Place -Tahoka IT IS HORRIBLE! They would not let me see my own grandpa! Pathetic service. One star. The would not even let me in because the front desk would not let children under 12 YO see the patients.

Chris Medina The staff and workers were amazing people that helped me with removing my kidney stone and the recovering process to.

Tyler Perez Probably the worst ER I’ve ever been in and I been to many in several states. Been in the waiting room for more than 6 hours for an actual emergency. No television or any entertainment to keep you occupied during the visit. There are not enough rooms for the number of patients they receive, so either build a new hospital or shut this bullshit down , the staff are okay but yall gotta have a greater sense of urgency when treating people time is money.

Mels Meow It is a very beautiful. Very clean respectful. They have a very good stuff. The value your privacy. Cafeteria is good and healthy choice to choose from. It is the hospital I choose from my family.

Rhonda Blount My experience with this hospital was horrible— A month ago was great in cancer part BUT this time through the ER was horrible. Let me say though the ER was great they tried to get to bottom what my problem was BUT when went to Hope tower it was horrible. I was admitted under observation. I guess because I had insurance they kept me there 3 1/2 days. But they hardly did anything at all. Because I was dizzy my bed was on for falling. I called and called no one came - I couldn’t wait anymore so I got up. No one called on intercom to see how I was. I went to bathroom and still for many many minutes no one called or came. A relative came into room to see me and asked what the noise was and they finally turned off my bed but still never asked me anything. Once during my visit a bed nearby (my door was closed) went off for 26 minutes. I begged to go home because nothing was getting done. But I guess because I had insurance they just kept me there. I left that hospital with exactly what I entered with. Still dizzy. Do not go there except cancer part or ER.

SKINZ Zamora Parking is a problem. UPDATE 2-27-2025 ER is trash they actually took a man to a room before everyone including myself that had been waiting for hours,just because he knew the ER staff. No he was not the sickest to go before us all. Once admitted to the hospital though,it was so nice. Staff was outstanding and I was so comfortable I didnt want to leave. ER makes the whole hospital look bad but its not.

Lyndie Fallen My daughter went in for a flu and strep test. Both came back negative so they sent her home. The next day she felt worse so she went back to ask if they could give her an antibiotic or something g to make her feel better. They tested her again, even though they had just tested 24 hours earlier, again came back negative. The doctor then gave her a steroid shot without explaining the astronomical cost associated with it. I just got the bill. After insurance paid them $3026.20 for the 4 strep and flu tests which should have only been 2, and a steroid shot they want me to pay an additional $622.80. If this is not the most predatory practice to do to a 19 year old freshman in college I don’t know what is. This system is criminal. WHY do we put up with this???? It has to stop. Insurance companies and the predatory medical establishments that get paid for bogus and unnecessary medical procedures and tests should be punished not the people who already pay outrageous premiums and high deductibles.

Tanya Arreola My son was a patient in their BICU, the nurses and doctors were all so kind and patient when treating him. They had toys set up when we got there, offered him snacks and kept a positive attitude during his care. The wound care team answered all our questions, walked us through his care and assured us he was in great hands when they had to take him away. They provided us a small wagon to take him around the hospital since he grew tired of staying in the room. You can tell everyone truly cares and loves their job, we appreciate everything each member did for our son and our family.

Angie Palacios I have had the very best experiences with UMC!! Miguel Bernardo APRN saved my life with a screening and found my cancer early. He’s wonderful and so is his medical assistant Carlos!!! They’ve gone above and beyond for me. I’m so grateful ❤️

Stephanie Rystrom One of the worst hospital systems that I have ever been to. Needed emergency surgery and while many of the staff members were nice, the level of care is atrocious. I’m new to Lubbock so I’ve only had one experience here but I will go to Covenant next time. They wrote me a prescription for Tylenol 3 after major abdominal surgery. I went to their urgent care for better pain management control next day and was sent to the ER after they said I might have complications that I could die from, after going to the ER was told they would still only prescribe Tylenol. I understand there’s a drug epidemic in this country but for a medical provider to not give proper pain management after a surgery is disgusting. Do better UMC, would give zero stars if I could.

M Gwen (faegwen) MEDICAL care review section: I initially had Prabhu, but I switched to Bennett for two reasons. First, I requested I have three prescriptions common for my transition. Prabhu said she’d continue to only give me one of them and how the other two aren’t necessary. Talking to my trans friends who also see her, she gave them all the three prescriptions on day one. Why would her healthcare be inconsistent and refusing? The second reason, and final straw, was after Prahbu refused to approve a surgery consult for my partner’s surgery and one of her reasons was in case my partner wanted to detransition later in life. That was the second best trans doctor in 300+ miles: ignoring needs of her patients in favor of her own “what ifs”. Does she force cis people to become transgender “in case they want to transition later in life”? No. That would be unethical. And yet she treated us like that. Bennett was better. I walked in with my needs and she listened. She approved my prescriptions and even gave a confused look when I told her Prahbu wasn’t giving me them. Even Bennett looked confused by Prabhu’s treatment. With Bennett, my partner’s surgeries are completed and our peace has grown at home because of it. The surgery and my prescription changes positively changed our lives. Kelly Bennett was a positive force in our lives. It didn’t last. Still a one star. Bennett treated us inhumanly by the end of it all. It will be in the next section. FRONT DESK (reception): For years, their front reception staff misgendered me and my partner (and every trans friend I have who goes there also received same treatment from what they’ve told me). I stood in the check-in lines while staff poked heads around their office corners to stare and then jolt away when I look at them. I had countless interactions where their staff wouldn’t look me in the eye. Some times they’d never even bothered to look at me. It never got better. I called and called over the years asking them to change. Never happened. Apparently they needed me to change too, but they never told me like I told them. I had a first-ever conversation with a different supervisor during which she told me “if you don’t like it, you can leave.” A trans person. Go where? I asked her that. She couldn’t find a an answer for how I could find help anywhere else. Because there isn’t anywhere else to go. They terminated care with me after that conversation. Bennett never once spoke to me at any point through all of this. After the news, it took two days of phone calls with higher-ups to learn that the receptionists had been unhappy with my responses to their mistreatment for a while. They never actually TOLD me so I could adjust and KEEP MY HEALTHCARE. God forbid they put hope in me changing in the same way I put hope in them changing. I called them for years. Many times crying unable to speak while still trying to get them to the base line of dignity and respect. My family suffered through years of constant mistreatment. They WILL treat you the same. Don’t bother with the patient services office. The guy literally gave me a pitch for Plume like he found gold for the first time. Like we aren’t thrown targeted ads for this stuff constantly. This is my literal body and life and you think I’d never heard of Plume?!?! That’s called reduction. My life is lived. He reduced my life to having such little agency and experience that I couldn’t possibly know of one of the most basic service groups. I told him my socio-economic status and asked him how I could afford that service? He had no answer. Worst of all, he thanked me after all of it. He thanked me and my partner for “revealing these needs to us and we will be making changes.” Great… I now have a timer on my prescriptions with no solid hope or direction once the clocks hit zero. Closing remarks: I remember reading an article in which the journalist described Dr. Bennett as “An LGBTQ hero”. Abandons her charges without communicating anything in any way, shape, or form. Some hero.

Hannah Neill Came in here with a friend today that was told by a 24 hour clinic that she was likely suffering from toxic shock syndrome. We waited for 5 hours, and ended up having to leave because she was in too much pain and there was a very slim chance we would have been helped within the next few hours. We saw about 1 patient go in for treatment about every 2 hours. I told them it was ridiculous that my friend had not been helped because toxic shock syndrome can be deadly, and should be considered very severe where she should be treated soon. The staff told me that it was “not his fault” and offered no reassurance that she would be helped soon. When she told them she had to leave, they didn’t even question why or tell her that she should stay, they just watched her walk out. They have a terrible system, and if you’re in a dire emergency I would not recommend coming here.

Francis Ramirez The charge nurse has very unprofessional behavior. He kept repeating that the wait is 24 to 48 hours. Not just one twice, but around 5 times. Horrible bedside manner. Nurses like Chad should not be working in the ER or even with patients as no one deserved thus type of treatment. The he goes on to say to my mom, that she has had more than 15 visits to the ED. It is not his place to say this and treat people like garbage. I hope Covenant reassess his employment or he will end up causing case law or a tort. The board of nurse examiners needs to stop him in his tracks.

Tori Kitten Doctors are suppose to care, health, and help. Not here. You will be ignored, feel neglected, and not have any of your concerns or issues addressed. Ive never felt so hurt, ignored, and totally neglected. I left feeling like there is no hope for me to ever live normally again. Please do not subject anyone to this horrifyingly terrible place! They DO NOT CARE about you, your comfort, or your mental or physical health!

Jessica Moreno My son cant walk due to paralysis of left leg but they say he is fine and discharging him. Never got results of heart scan and never had sleep study done and the neurologist was very rude making it seem like he was faking about his leg. Overall this is the worst hospital basically if you have no insurance you deal with your problems on your own or die!!!

Tis Herself This place is horrid. My husband has epilepsy and was treated like hes playing games. He had chest pains last night and the ER Dr yelled at him and had the police called. For what? Being sick? And the nurses told him to never come back. I am disgusted with the way this system works here. It is completely inhumane. What kind of patients do they expect here?