Auto EMS 車房仔 - Sugar Land (TX)

Darrance Tezino I recently visited Caliber Auto Care for front shock repairs on my truck, and I couldn’t be more impressed with the exceptional customer service and quality of work provided. From the moment I walked in, the team made me feel like a valued customer. They were professional, friendly, and extremely knowledgeable about the repairs I needed. The technicians clearly explained the issues with my trucks shocks and broke down the repair process in a way that was easy to understand. They were upfront about the cost, and there were no hidden fees—just transparent, honest pricing. I really appreciated how they kept me informed throughout the process, even giving me updates on the progress of the repairs.

Kaya Coleman Great service and reasonably priced! My interactions were primarily with Marvin who was kind and patient. I appreciate the Inspection Report being broken down in a way that was simple and easy to follow without. All of my questions were and concerns were addressed without condescension. Very pleased and will happily give this place my business going forward!

Jennifer Cantu I cant express enough how grateful I am for this wonderful car repair shop! From the moment I walked in, I felt welcomed and cared for. Their team is not only incredibly skilled but also genuinely compassionate. They take the time to ensure everything is thoroughly checked, going above and beyond for their customers. I truly appreciate how they take care of my car needs with such dedication. Thank you for always being there for me and for treating my car as if it were your own!

Demeatrice Crawford They fix my ac and gave me an oil change. My vehicle is diesel and they did excellent work. I will use them again. Plus their financing program is a plus

Troy Drayton Reasonable quote for brake pad replacement and rotors with fluid flush. Overall, I called 6 places before deciding and they were competitive but not the cheapest. Went with them because they were transparent about what they were actually putting on my car and the only place that asked me to come in so they could see the car to make sure the quote was accurate. When they actually did the work, they honored the appointment in the timeframe specified without extra waiting and the car brakes smooth after. Far better than my previous experience with brake replacement. Also did my valve cover gaskets and spark plugs here around 50000 miles ago and still going strong. Same story on that one. Quality work, positive customer service, and efficient.

Rebecca Perry I have taken my car to a few dealerships but I have not been fully satisfied with the repairs that they have done despite the exorbitant cost of the repairs. One even told me that they need to have the car for a few days to fix the lift gate. This time I made a diligent effort to read reviews on several car repair shops; and my overall conclusion is to take my car to Colony One at Dulles. I told David that my car gets hot especially when the air conditioning is on & the lift gate does not work properly. He said that they will run diagnostics & it will be a separate charge from the repair; which I consented to it. He called me after a few hours & informed me exactly me of the results of the diagnostics. He gave me a quote & I told him to proceed with the repair. My car stayed with them for only half a day & all repairs were done to my satisfaction. They even gave me a follow up call just to make sure that everything is OK & that I can call them if I have any issues &/or questions. That is customer service. From hereon they will be my go-to car repair shop. Kudos to the staff!

Fareed Mian Honest people ! Ask for Mr Pasha. He take pride in his craft and won’t scare you into getting things fixed that still work. Highly recommended ! They work on BMWs +++