Baptist Neighborhood Hospital – Schertz - Schertz (TX)

5 /5 Matthew 10:36: Staff, Nurses, Doctors, all did their job with care and efficiency. Facility and bathrooms new and clean, nice open airy waiting room. Parking limited on front of building. Wife had acute pain due to kidney stones. We arrive around 5AM and are seen shortly after by a doctor. Images are taken, stones confirmed, pain management begins. New doctor arrives (their shift changed) aware of the situation and monitors my wifes pain levels while the ER admins work on a transfer to an urologist. 8AM, my wifes pain is reduced and tolerable, transfer to Baptist Northeast is seamless, she gets rolled straight into a room after a 10-minute wait in admissions (on a Sunday morning!). During our 3 hours stay, I got some solid chuckles reading the 1-star reviews. My favorite is the "I came in concerned about my health and requested an MRI, the doctor wouldnt give me one." I would give a minus half-star because the chairs in the rooms are not suited for long hour sits. But my comfort isnt really the concern and I cant give half-stars.

5 /5 Andrea Toupin: As a pt with systemic lupus that effects my entire body, to include most recently my central nervous system, I like to think my review means something. I cannot recommend the doctors and nurses at this location enough. I feel seen, heard, and safe in this ER and hospital. My care is complex and ER staff are not typically who I need to see, but when I have needed them they have out performed even University Hospital. The doctors have been compassionate and knowledgeable, the nurses empathetic, and the staff is highly efficient and responsive.

5 /5 Abigail Perez: Despite all the negative reviews, I still went to this ER as it was closest to my home. When I arrived, they immediately called me to the back. The lady checking me in immediately asked how I was feeling and what my symptoms were that brought me to the ER. Throughout my time there, all the nurses, doctor, and people working there, down to the imaging nurse and front desk lady, were SO kind to me. They were checking to see if I was comfortable, if I was cold, if I wanted my partner to go to the back to be with me, etc. My nurses were Katie and Chelsea, they were so caring and I really felt taken care of. Amongst all this negative, I wanted to ensure there was some positive light because you really wouldn’t expect this treatment at an ER but I did.