Bruner Chevy GMC Service Department - Stephenville (TX)

5 /5 Mark Churchill: From first contact everyone was professional and polite. Every question was answered and each detail was checked and verified. Bryan my salesperson was extremely helpful and did everything he said he would. One of the best vehicle buying experiences I have ever had. Cannot recommend them any higher.

1 /5 Sunney Lemons: I don’t normally leave negative reviews, but I feel it’s important to share my experience so others can make informed decisions. If I could give zero stars, I would. I brought my car to this shop based on Robert’s assurance that the warranty would cover the repair. Unfortunately, that turned out to be untrue — but I didn’t find that out until weeks into the process, after repeated delays, poor communication, and a complete lack of accountability. A replacement engine was ordered before the actual issue was even confirmed, which wasted valuable time and created insurance complications that left me without a car for over a month. During that time, I had to constantly chase updates, and I was frequently promised return calls that never came. One moment in particular was especially disappointing. When I asked why the warranty wouldn’t apply, I was told, “I’ll just explain it to your husband.” That was dismissive and insulting. I have a master’s degree in mechanical engineering and was more than capable of understanding the issue. I just wasn’t given the basic respect to be included in the conversation. Then, on the very day I was finally supposed to pick up my car — after months of waiting — I was suddenly told that my battery was bad and wouldn’t hold a charge. That made no sense, especially since the car had no engine in it for most of that time. Nothing had been mentioned about the battery during the entire repair process, and it was working perfectly when I dropped it off. I was pressured to pay $360 out of pocket for a replacement, but thankfully I refused and said I would handle it myself if needed. Sure enough, the battery has worked perfectly ever since. It was never the issue, and it’s clear that claim was just another attempt to upsell me unnecessarily. I remained polite throughout the process, not because I was satisfied, but because I was trying to avoid being taken advantage of even more. Both my husband and I felt disrespected and misled the entire time. We deeply regret trusting their word and ever bringing our car to Bruner’s. I’m relieved to finally have my car back, but I will never recommend this shop to anyone. I hope this review helps others avoid the experience we went through.

5 /5 M johnson: my car was finished as promised with no issues. a kitten was found under a car that was being serviced and they had it at the desk in a little bed taking care of it. Bless those that took care of that kitty. Made my day! :) And I always love getting the car wash coupon. Thank you.

1 /5 Kolby Stewart: Let me start by saying the sales process went well and the salesman was very good, though he completely ghosted me the last three times Ive tried contacting him. Thankfully, after immediately having issues with my newly purchased used vehicle, he said they would take care of the issues no problem. It even ended up needing a transmission, which the GM graciously approved to be replaced, at no cost to me. I am thankful for all of this, including the loaners I was given the entire time. Now, onto the service department...my vehicle went to the shop at Bruner THREE times. They initially changed out the entire transmission, only for me to have major slipping issues upon initially driving it. I checked the transmission fluid and there was NONE on the dipstick. No wonder it was slipping right!?!? Also, one of the codes ORIGINALLY indicated a bad O2 sensor. They DID NOT change a sensor like it indicates on the service record. Instead, they did everything they could not to change it (I was told everything from wiring to gaskets to things completely unrelated to O2 sensors). After picking it back up for the THIRD time, they assured me they drove it for "several days" to ensure the CEL did not come back on and the issue was taken care of. Well, it came back on within 2 miles of leaving the shop. After informing my contact at Bruner about this situation, giving him the exact code (same code as one of the original codes) and that I would take it to my own shop after they still wouldnt simply replace the O2 sensors, I have been completely ghosted; three texts were sent, over the course of a few days, with ZERO response. While I appreciate the work they did to fix all of the issues on this vehicle (and letting me use a loaner the entire time, one of the original issues NEVER got fixed, even after three trips back to the shop, and, I absolutely do not appreciate that I was completely ghosted, the issue was never resolved, there was never an apology for the service department failing to remedy the problem, and no path forward, except for me to take it to a shop I can trust will fix it.