5 /5 Rebecca Perry: I have taken my car to a few dealerships but I have not been fully satisfied with the repairs that they have done despite the exorbitant cost of the repairs. One even told me that they need to have the car for a few days to fix the lift gate.
This time I made a diligent effort to read reviews on several car repair shops; and my overall conclusion is to take my car to Colony One at Dulles. I told David that my car gets hot especially when the air conditioning is on & the lift gate does not work properly. He said that they will run diagnostics & it will be a separate charge from the repair; which I consented to it. He called me after a few hours & informed me exactly me of the results of the diagnostics. He gave me a quote & I told him to proceed with the repair. My car stayed with them for only half a day & all repairs were done to my satisfaction. They even gave me a follow up call just to make sure that everything is OK & that I can call them if I have any issues &/or questions. That is customer service. From hereon they will be my go-to car repair shop. Kudos to the staff!