5 /5 Justin Coquat: New to Corpus from SA and had an emergency with my 2006 Mercedes E320. Had to get back to SA before the ice storm. Ed Hicks Mercedes-Benz DEALERSHIP just down the road could not have cared less - service tech said at least 24 hours to two days to diagnose, and didnt even attempt to accommodate.
Looked at Google maps for the next German garage and Corpus Auto Service was a half-mile further down the access road (next to the UPS store). Was greeted with a smile. Tech was understanding, accommodating, and knowledgeable. Even though their parking lot was full and were apparently very busy (just like the Mercedes dealership), CAS got me in to check my vehicle within minutes of arrival. Apparently customer service actually means something to Corpus Auto Service. Repair crew is awesome as well. The shop was run like I would expect the dealership to be run.
My mother recently bought her first Mercedes from Ed Hicks, and got a lot of run around and bait and switch on the price once she showed up to finalize the deal. As soon as her warranty runs out, I will definitely recommend she move down the road to Corpus Auto Service, so she can see how Mercedes drivers ought to be treated when they need service on their vehicle.
Thank you Corpus Auto Service for getting to me so quickly when I had an emergency!!! Highly recommended. Will definitely be back.
