1 /5 Alejandro Rodriguez: I had an engine replaced at E&R Automotive with what Erby advertised as a “new crate” engine, which was supposed to come with a 1-year, 100,000-mile warranty. However, I later discovered that the engine was actually remanufactured, not new. Since installation, the engine had been misfiring, and despite multiple visits to Erby for repairs, the issue was never properly diagnosed or resolved. Instead, I was charged for unnecessary parts and labor. E&R also misdiagnosed the problem, attributing it to the transmission, which I had replaced at their suggestion, only to find the issue remained.
After several unsuccessful attempts to fix the truck, Erby himself even told me, “I don’t want to see this truck ever again.” Ultimately, I had to take the vehicle to Carrillo’s Automotive, where they were able to properly diagnose and fix the problem.
Due to Erby’s (E&R Automotive) negligence and poor service, I’ve incurred significant additional costs. Im also in the process of pursuing legal action to address the situation.
I would strongly advise against using Erby (E&R Automotive) for any automotive services. Their lack of expertise and poor customer service will likely cause you more time, money, and frustration
