Family Auto Repair & Services - Lufkin (TX)

5 /5 Travis Allred: I was having issues with my old faithful. She started smoking and the belt was making a noise. Took her to this awesome shop and they determined it was a loose heater hose and the belt needed to be changed. I’ve had this vehicle since it had 7 miles on it, and it wouldn’t be in the condition if it’s wasn’t for FAMILY AUTO. AWESOME PEOPLES. LOYALITY AND HOSPITALITY ISNT SEEN THESE DAYS. If you’ve got issues with your vehicle - take it to them. You won’t regret it.

5 /5 Cindy Kanke: I drove in after purchasing a low beam front lamp at an auto parts store and the tech came out and put it in for me at no charge. This was a great service for a returning customer! Family auto is a good place to take your car for great service as I have had in the past.

5 /5 C: Dropped my vehicle off for 2 issues - misfires and to get my AC checked since it had been out since fall. My truck was checked out, just needed a top end tuneup for the misfire, and I opted out of the AC repairs due to the price (Chevrolets fault for putting the evap core on the firewall - not the shop). Everything was done quickly, everything was explained to me, and everything was priced right. My truck is running like new, gas mileage is up, and they told me at the shop to let them know if I had any issues at all to give them a chance to make it right - AND they followed up with a call the next to make sure things were running fine and to remind me of my parts and service warranty. Support small businesses when you can, folks, thats how we make our communities better! Theyll be my first call from here on out.

5 /5 Don Garrison: F/Auto is Great both in Customer Service & Technical Expertise!! Their Master mechanics are exceptional in diagnosis & skill to complete the work involving multiple issues! Their Honesty & Integrity is reflective in their great Customer Service I have received on 8 vehicles over last 40 years!!

5 /5 Randel Patteson: I have been a client since 2021. From repairs to scheduled maintenance, they always treat me like family. If youre still changing your oil at a quick lube joint you should give Family Auto a try. They will let you set an appointment for an oil change and their price is competitive.