1 /5 Alexandria Penshorn: Call on a Thursday asking to bring my older car (we discussed year/make/model etc) in for an AC replacement. I let them know that I had the parts and would like to try to use them first. They didnt have anything available until Tuesday, which was fine, So I brought it in Tuesday late morning. The guy was pretty short with me dropping it off and I dont even know if he really paid attention when I asked if they could give me a quote on the engine light once they started working on it (emissions stuff). They called me Tuesday afternoon with a couple of questions that indicated they were getting started, but are irrelevant to this review. I saw that as a good sign that they were already getting started. I didnt hear anything back, so I followed up the next afternoon to see how progress was coming, and get the quote I had asked for on the engine light. It was then I was informed that I needed to come pick up my car because they werent going to work on it. I had to ask why, and was told they didnt want to use the parts I had purchased (which would have been understandable if they had said that either when I had called and set the appointment, when I dropped the car off Tuesday, when they called me Tuesday afternoon, or at any point before I had to call THEM. I was not offered a quote if they bought the parts, but I asked anyways. The guy I was speaking to was quite rude and said "it would be expensive" sounded like it was the most annoying thing he ever had to do, and proceeded to give me the quote, and then recommend a different shop I could take it to. When my boyfriend picked up my car for me, he asked why they couldnt do it and the guy he spoke to was nice enough but said he didnt know, Faron just said they wont do the job. Took it to another shop the same day, they said it wont be a problem and it should be roughly a 4 hour job. Not impressed with Tankersley for wasting my time.
