5 /5 Mark Aspenleiter: I was told that in life you only need 3 things. A good woman, a dog and a good mechanic. Well, the wife left, the dog died but I do believe that I was able to nail the 3rd.
I found Garcia’s Diesel to do a simple diagnostic on my truck, a Ford F350 6.7 liter diesel, that had been in an accident caused by a blowout on the freeway. The original collision center “fixed” it and gave it back. Fun fact, it wasn’t “fixed”. After months of back and forth with my insurance company and the collision center it was concluded that I needed to get a diagnostic done to find out if there was anything wrong. Mind you, the collision center assured me that everything was fixed and that they thought my concerns were all in my head.
Enter Garcia’s Diesel.
They got me in and within 5 minutes of looking at my truck determined that there was a lot wrong. Like fraud level wrong. Like the front end, which was supposed to be fixed, was about to fall off wrong.
Now, this is the point where I could’ve been taken advantage of. But what happened was the crew of the shop seemed just as mad about the situation as me. The owner, John Garcia along with the operations manager Trent Hulsey and their skilled diesel mechanic Scott, assured me that they would assist in any way they could as the long process of fighting with the insurance company (USAA) to get them to make my truck right. Assisting them was the office manager Laurne Ashelin who has experience with insurance claims, specifically with USAA, and was able to navigate the process to make sure that all the information gathered was properly documented so that the insurance had no choice but to make things right. Along the way they also found something else going on that I’d been dealing with that could’ve been catastrophic. They were able to work with me to correct that problem in the most cost-effective and cost-efficient way avoiding a much more expensive, and possibly fatal, issue with the truck. You Ford Powerstroke owners, change your CCV filter. If you don’t know what that is, google it because it needs to be changed.
Above and beyond is a rare thing in the business of garages. These folks get it. They weren’t working on my Truck. They were gaining a customer for life. And in a difficult time made sure that I knew they were on my side and committed to getting me back on the road. In the word of Johns wife, Katlynne, I’m not just a customer, I’m family. And to be honest, through this entire process, I felt like it.
5 Stars isnt enough.