Brittany Leigh Today was the final convincing that I need to switch clinics. Ive been trying all week to fax over forms for a new formula prescription. While I get confirmation after confirmation on my end, they never seem to receive my faxes. Ive been told they use an "electronic fax" that is inaccessible and uncheckable. They just basically wait (and hope) that the electronic fax system "reads" the fax (handwritten or otherwise) and itself transfers the forms to the correct patients folder. And it takes 3 hours for them to know if this even happened.. if it even happens. This is all to say that Ive never had a good experience with the office staff. They are generally unfriendly, and it takes forever to get a call thru. The office waits are extremely long, and they did away with the walk-in clinic, which to me was one of its few perks. Now I will say Ive never had an issue with their doctors or residents. We had Dr Jeremy Stewart and he was amazing. Unfortunately, this being a residency program, he is on to bigger and better things. Which I now realize is my other reason to switch--for all the amazing resident doctors working here, they too will move on, and over the years Ill be perpetually rotating thru doctors, instead of sticking with ones weve come to trust and appreciate.
2 /5
