5 /5 James Humphrey: I have had the pleasure of working with Simone and Maria at Granbury Nissan for all my service needs, and I can honestly say they are the best in the business. From the very first time I walked in, I knew I had found a service team that was truly dedicated to providing the best customer experience possible.
Simone, my Service Advisor, is hands down one of the most professional, knowledgeable, and friendly individuals I’ve ever had the pleasure of working with. She always goes above and beyond to ensure that I fully understand what work needs to be done on my vehicle, explaining everything in detail and answering all of my questions. What I truly appreciate is how she takes the time to listen to my concerns and makes sure that I’m completely satisfied before leaving. Her honest and transparent approach to service has made me feel confident every time I bring my vehicle in for maintenance or repair. Simone is an absolute gem, and her outstanding customer service keeps me coming back time and time again.
Maria, who I’ve had the pleasure of working with as well, is also incredibly skilled and attentive. She works closely with Simone to ensure that every aspect of my vehicle’s service is handled efficiently and with care. Whether it’s scheduling appointments or handling any additional requests, Maria always delivers with a positive attitude and professionalism. She makes sure that I feel valued as a customer, and it’s clear that both Simone and Maria work seamlessly together to provide the best service experience possible.
What truly stands out about the team at Granbury Nissan is how they always make sure that their customers feel heard and taken care of. They have a personal touch that you don’t often find at other dealerships, and it’s clear that they genuinely care about making your service experience as smooth as possible. I have never once felt pressured or overwhelmed by unnecessary upselling—Simone and Maria focus on what’s best for my vehicle and my budget, and that’s something I really appreciate.