1 /5 Dina P: My daughter took her car to Joe’s Master Service Center because it kept turning off while she was driving. She mentioned that and the warning lights. Joe ran a diagnostic and told us there were a lot of trouble codes. He said he cleared them and that the car was running fine now, blaming the codes as the cause of the issue. We also requested an oil change, mentioning the last one had been done 3 months prior and were concerned as to why we needed one so soon.
When we picked up the car, we noticed the warning lights were still on. Within a few days, the car shut off again while my daughter was driving. We took it to another mechanic who immediately identified the issue: a damaged crank sensor caused by an oil leak from the valve cover gasket. Joe never mentioned anything about an oil leak or a faulty crank sensor—both crucial issues that should have been caught.
When I called Joe to discuss this, he was extremely aggressive, loud, and wouldn’t let me speak. I explained the situation, and he lied, claiming he had told me about the oil leak—which he absolutely did not. His behavior was rude, unprofessional, and dismissive. When I asked for a refund, he laughed and said there was “no way.”
I will be pursuing a chargeback through my credit card company. I strongly caution anyone considering this shop—especially women—to be very careful. Joe overcharged us and did little (if any) actual work. The experience was deeply frustrating and disappointing.