Joe’s Master Service Center - Edinburg (TX)

5 /5 B. Kyle Bailey: Joe (the owner) got me in very quickly. Be asked some questions and saved me money on duplicate testing. Joe and his mechanics stayed right on my job and fixed all that was wrong with my A/C for 1/3 the price of KIA. Works great now! Super pleasant people and I highly recommend them for your auto needs.

1 /5 Dina P: My daughter took her car to Joe’s Master Service Center because it kept turning off while she was driving. She mentioned that and the warning lights. Joe ran a diagnostic and told us there were a lot of trouble codes. He said he cleared them and that the car was running fine now, blaming the codes as the cause of the issue. We also requested an oil change, mentioning the last one had been done 3 months prior and were concerned as to why we needed one so soon. When we picked up the car, we noticed the warning lights were still on. Within a few days, the car shut off again while my daughter was driving. We took it to another mechanic who immediately identified the issue: a damaged crank sensor caused by an oil leak from the valve cover gasket. Joe never mentioned anything about an oil leak or a faulty crank sensor—both crucial issues that should have been caught. When I called Joe to discuss this, he was extremely aggressive, loud, and wouldn’t let me speak. I explained the situation, and he lied, claiming he had told me about the oil leak—which he absolutely did not. His behavior was rude, unprofessional, and dismissive. When I asked for a refund, he laughed and said there was “no way.” I will be pursuing a chargeback through my credit card company. I strongly caution anyone considering this shop—especially women—to be very careful. Joe overcharged us and did little (if any) actual work. The experience was deeply frustrating and disappointing.

1 /5 Deborah Viveros: No absolutely would not recommend, called to get a quote Joe kept interrupting had to ask to please just let me finish what I was saying regarding the parts since I didn’t want the shop to order the wrong ones. Joe thought I had already purchased the parts and wanted them to do the labor. Still let it past me and got a quote of $1755.63 for replacing control arms for an Audi, the parts which I provided the part numbers for Joe they are priced with taxes at $334 and same exact parts that Joe wants to quote are $474.77 I don’t understand why there’s a need to overprice the exact same part/sku number by $140.77 called a different shop and got a better quote of 784 for the exact same things and they’re going to order the parts also from autozone without overpricing by $140 highly recommend the other shop at Velocity Lube. Joe word of advice let your customers finish talking and there’s no need to be this money hungry and over charging on parts by that much. Also the parts he quoted me are from autozone that I gave Joe and the other shop is giving me same warranty as well since the warranty is through autozone. *************** Updating Review for Clarification My reply is as follows, I never stated I was bringing the parts and you were interrupting I stated I know what parts you need and asked what vendors you used you kept ASSUMING I was bringing the parts I kept clarifying and even asked you to please let me finish what I had to say. The quote I received from another shop was with the same exact parts from autozone that I provided you the sku and part numbers lol that you needed everything was handed to you I made it so simple for you to give me a quote and you still overpriced the parts. I also would not have wanted a wheel alignment done at your shop because yes I did just have an alignment done less than a week ago and the mechanic I go to charges $100 for an alignment.

1 /5 Anakaren Rodriguez: Terrible experience from start to finish. I had to return because they did not do the job correctly the first time. Instead of apologizing or fixing the issue professionally, their customer service was rude and completely unacceptable. To make matters worse, an employee screamed at my mother—absolutely disgraceful behavior. This kind of treatment is inexcusable. I will never go back, and I strongly suggest others think twice before doing business here.

1 /5 OSIEL ALVARADO: Wanted to charge me triple what parts cost and about 4 hours of labor to do a 45 min job. Be careful with this shop. After initially thinking they were honest I looked up the actual pricing on the exact parts they were suggesting. Close to $2k in parts that I found for less than $500 online lol. That’s why no one trusts mechanics.