5 /5 Hunter Montgomery: Absolutely Outstanding Service – Above and Beyond Every Step of the Way
I can’t recommend Master Car Care in Houston highly enough. From start to finish, they have consistently gone far above and beyond what I’ve experienced at any other auto shop.
After a collision, I brought my vehicle in and was immediately impressed by how service-oriented and attentive the entire team was. They didn’t just repair my car—they guided me through the entire process, working directly with my insurance to make things smoother and less stressful. They explored every option to find the most cost-effective and sensible repair approach, never pushing unnecessary work, always putting my best interests first.
What stood out even more was the hands-on involvement of General Manager Ford Rusk. Ford personally took the time to walk me through each step of the repair process, made sure I understood all my options, and always made himself available to answer questions. His leadership and genuine care set the tone for the whole operation—he treats customers like family and runs the shop with integrity and professionalism that’s hard to find.
At one point, they even offered me one of their own rental cars to make sure I wasn’t left without transportation—a gesture I’ll never forget. Throughout the repair process, I received daily updates—clear, honest communication that kept me informed and confident in their work.
What truly sets them apart, though, is how they treat their customers long after the job is done. Months later, I stopped by with a couple of unrelated quick issues, and they fixed them on the spot, completely free of charge, just because they genuinely care.
Whether you need collision repair or general service, Master Car Care is the shop to trust in Houston. Professional, honest, and incredibly customer-focused—they’ve earned a lifelong customer in me.