5 /5 Hallie Gammon: I had never been here before but they are the area shop contracted with Progressive and it was a great experience. Making an appointment was easy, even when they couldnt find the one that should have been scheduled by the insurance, and they took care of contacting them for the needed information. The first time I tried to drop off my car, they called Enterprise for me but they didnt actually have a rental available, so I was going to call Enterprise the next day to confirm before actually trying to drop off again. Before I could do that the next morning, Tracie called me to say they had a car available I could rent directly from them, which was easy and seamless with the insurance and did not require me to talk to Enterprise, something I very much appreciated. I was flying out of town right before my car would be ready and I would need to return the rental, so they coordinated with me to drop the keys at their office over the weekend and then picked it up from my house for me so I didnt have to call Progressive to request an extension. Everyone I dealt with was friendly, explained things clearly, and kept me updated on the status of my vehicle without me having to reach out and request it. The completed work looks good and I thought the timeline was reasonable. Hopefully I dont need their services again anytime soon but they were a pleasure to work with!