5 /5 Travis Gibson: I recently took my car into Pope Auto to address a couple of ongoing issues that Id been having with the front driver side breaks/axel of my vehicle. The team there quickly looked everything over and found a bearing that needed to be replaced. Additionally I asked them to look the rest car over and in doing so they discovered that my serpentine belt was cracked and about to fail. They got both of those things taken care of for me pretty fast compared to what Ive experience at other mechanics in town.
After driving the vehicle a couple of days I noticed that the breaks were still making a bit of noise. This was not directly related to noise caused by the worn out bearing, so I thought they may have missed it, so I took it back. When looking that the breaks more specifically. They realized that the hub was bent which was causing issues with the breaking system. I couldnt think of anything that has happened to the car that would have resulted in a bent hub, but stranger things have happened Im sure. They said there was a small chance the hub could have been bent when the bearings were replaced. I expected to have another bill for this repair and additional repairs to the breaks, but since they missed it the first time and couldnt 100% prove it wasnt caused by the previous repair, they took care of the hub and the break issue completely free of charge. I was blown away that they didnt charge me for at least the breaks.
Its good doing business with a shop who has integrity and will take responsibility for an issue and take care of the customer even if they arent 100% certain it was their fault.
