ServiceMax - Killeen (TX)

5 /5 Jeremy G: This was the first time I have been there due to being from Florida. We needed an oil change and our entertainment center acted up as I was driving there. No appointment was needed. Alberto greeted me and explained how everything works. They even checked out my entertainment center and got it working before I left. Having never been there before, Alberto walked me around the entire service center explaining why they moved to this location, how everything was set up for a more efficient working environment, and showed me all of the lounges for the customers. Alberto was professional, polite and never hesitated to answer any questions I had. I would recommend them to everyone. If I am ever back in this area and I need my truck worked on, I know I can come back to ServiceMax and be taken care of.

5 /5 James Rutherford: The customer service I received from Paula was exceptional—truly deserving of a five-star rating. She communicated clearly and consistently throughout the entire vehicle repair process, always maintaining a positive and professional attitude. I would highly recommend her to anyone in need of automotive service. That said, my experience with the rest of the team highlighted an area for improvement—particularly in communication and follow-through. When I arrived to pick up my vehicle, it took interactions with four different advisors before I was finally informed that Paula was assisting another customer in the drop-off area. Each of the previous advisors assured me they would either locate Paula or provide an update, but none of them followed up. This lack of coordination created unnecessary confusion and frustration. A simple update or clearer communication from the team could have made the experience much smoother. I’d also like to point out that in the owner’s response to my review, I was addressed as “David,” despite my actual name being clearly displayed. This oversight raises the question of whether my review was even read at all. If youre going to respond, I would suggest taking a moment to read the content and address the reviewer correctly—rather than issuing what feels like a generic, copy-and-paste response.

5 /5 Neil Brian Rivera: Henry, my service adviser, was very helpful. He keeps me up to date with my vehicle. I waited in the lounge area. They got breakfast tacos and coffee. They even got theater seating inside. I love the work they have done with my car. Had my brakes replaced and this is the first time I felt that they take pride in their job. Thank you, guys.

4 /5 Nataliana Espinosa: I came here on a Thursday morning with an appointment at 0800 for an oil change and inspection. I was out the door again by 0930, service was quick and fast. I was pleased with the transparency of the vendor. I was offered additional services to “catch my vehicle up to standards” however knew I had already gotten those services done before. After explaining this the service advisor quickly moved on. Overall price was fair and quick.