University Medical Center of El Paso Emergency Room - El Paso (TX)

1 /5 Brad Smith: The worst place nursing staff intake service are total bitchy. First day I went Iwas there more then 12 hours I was bleeding internally weak lots of pain. I was sent home after getting a shot of morphine. Told to return if I was still feeling the same. Went back the next day spending 8 hours +. Nothing was happening never got called never told placement I was in line. Watched as intake people would degrade old sick patients. When I asked the nurse guy at sliding door. He said if I wasnt happy leave. Theres real sick people here. I guess when your bleeding internally in pain weak have congestive heart failure. Doesnt count as illness. I thought they hired idiots to work there. Because that place was so poorly organized. Dont take an elderly patient there because I watched this over weight lady doing intake screaming at this poor elderly lady asking if she would be there much longer. There very disrespectful. And here we are giving them more money to throw more into there pot so they can pay higher up staff more money. Dont worry they will be back real soon for more money. Instead of wasting money rebuild the hospital it so out dated. Quit wasting

1 /5 Ryan McCullum: I would give this hospital 0 stars if I could. My aunt with stage IV pancreatic cancer with mets needed a central line placed. They sent two residents to place the line in her ER room. I walked in on the charge nurse pulling both residents out of the room to report them because they were found placing the line without masks on, ruining the sterile field. When asked why they thought it was okay to perform an invasive procedure on a cancer patient with a compromised immune system without a mask, I was told by Lakshmi Kattamuri, M.D. that “we only need to wear masks for droplet isolation patients.” I’m so unbelievably disappointed to know UMC is teaching their residents that they can pick and choose which invasive procedures receive a sterile field and have no issues with exposing compromised and critically ill patients to further risks.

4 /5 Albert Sepulveda: Doctors are very kind and also the nurses from the ER, but the hospital itself is a different story the doctors and nurses in the ER are very kind and helpful besides the people from the actual building of the hospital they take a while

1 /5 Christina Tomlin: been here since Monday night at 9:48P.M. . Mom fell down and hurt her head lots of bleeding and has had strokes in the past which is why the ambulance brought her here. It is now Tuesday 4:52 A.M. and she has still not been seen. They drew blood and had CT scan done and wrapped her head with gauze. No one has asked her she is when I told them she was experiencing some pain was told they would add it to her notes. Nothing done and when asked how much longer they said they cant give an answer. Asked for meds again and wait time again told they had to wait for a Dr. This is a horrible way to treat a person.