List 18 Doctor of Medicine (MD) near Cheney, WA (part 2)

Ashley schavolt Saturday night my sweet girl tore her dew claw out and the quick was exposed and bleeding. Another emergency vet turned us away as it wasn’t enough an emergency, I understood they were very busy but I couldn’t let my baby be in pain all weekend and was worried about infection as she wouldn’t leave it alone licking it and was whining in pain. This clinic was very understanding and got her in just a few minutes after I got there. I was a bit nervous about it being curbside because I wanted to be with her as much as I could (she has very bad vet anxiety), but they were great with communication the entire time and got her taken care of.

Sydney Kearns My dog was attacked by another dog with a few punctures on his back and sides. Animal Emergency Clinic took him back within 30 min (it was a weekend, but a slower day due to a snow storm). They were so kind and took great care of my baby. I was pleasantly surprised that the bill was about 1/2 of what I was expecting it to be. My dog needed 8-10 stitches and a Penrose drain, which he had to be put under for. He was with the clinic for a total of 5 hours and we had great discharge notes. We got a call back the next day checking on him. Will definitely go back again, also love that I don’t have to sit in a waiting room full of dogs. Thanks Animal Emergency Clinic!!!

Michael S Been here 3 times in total and each time I have been pleased with my experience compared to other emergency vet offices you may not like the price of a emergency animal clinic but honestly each time the bill has to me been more than reasonable compared to others and if youre going to complain about the cost of a bill to save a pet you claim to "love" or is a "member of your family" you may not be the pet owner who can give feedback thats worth listening to. First two times were when my senior cats were at the end of their lives and we had no other humane choice but to put them out of their misery unfortunately you dont always get to choose when that time would come and no other place at around midnight felt even slightly compassionate over the phone at that hour while trying to get help for a pet youve cared for the last 15+ years they gave me clear facts with realistic percentages they thought any treatments would be effective in the situation with no bullshit promises or pushing for the expensive and ultimately futile treatments that wouldve made made there last minute or hours alive as miserable as they couldve possibly been with tests and treatments being done to them surrounded by strangers instead they got to pass on as painlessly as possible in the presence of people who have been with them from the earliest moment they came to be to the moment they passed. They helped make a moment of unbearable pain and decision making tolerable and allowed me to make the decision that was best for my pets. More recently my cat had signs of either a UTI or constipation and was taken into the office shortly after we arrived and the doctors looked him over and he was doing pretty well acting normal and told me they could do tests but given his demeanor and previous history that treatment and observation would probably best best and Im glad to report since we got home hes been great and having no more symptoms he was before we took him in and back to his normal self. This place will always be my go to after hours place for my pets because they have consistently taken great care of my pets.

Rachel Phillipps While vacationing in Spokane our dog Rosie required overnight monitoring on IV meds and fluids. We transported her to Animal Emergency Clinic off of Sprague at the direction of the veterinary at Union Veterinary Hospital who worked in excellent collaboration with the overnight ER facility. The ER staff and veterinarian there were amazing, kind, excellent communicators and assessors over our dog’s health crisis and care. Dr even called us during the night of her stay to update us on her condition. We are so thankful and so impressed and highly recommend this excellent facility for emergency animal care.

David Green Competent, kind, compassionate. Our dogs have been here for both emergencies --- and for overnight care while our normal vets office closes. They do a wonderful job of coordinating care with the regular vet. They were waiting for Toby to arrive last night as our vets office closed and knew exactly what they were to do overnight. And this morning, by the time I had returned Toby to the vet for daytime follow up care, they had already communicated to the vet what they had done and had updated his records. Great service, fair pricing for emergency care and overnight care, and wonderful people. Im so impressed.

Wyatt Nelson Poor communication and didnt submit my refill request when I asked them to on 8/19. Unprofessional and disappointing. Recommend other pharmacies in Cheney.

Scott Myers Jill and Jerry are superstars. Out of a scale of 1-10, 10 being the highest, I give this pharmacy a 15 star The rest of the Chas cheney pharmacy team are awesome too

Marlys Buzby The pharmacy employees are knowledgeable, personable and very helpful.

Jessica Briggs Very friendly , helpful and quick staff. No complaints.

LaWynna Vedder Arrived and prescription was ready. Saved me time.

Tina Steffen Dr. Briscoe is an absolutely amazing doctor. She cares, listens, and really has your back. I will greatly miss her. My new Doctor has big shoes to fill. I am also losing my favorite nurse Tammy. The next group of patients that get the pleasure of Dr. Briscoe and nurse Tammy are very lucky and I hope they dont take that for granite. Much respect to Dr. Briscoe and Tammy! Tina Steffen

Chris Tatham All of the staff were very friendly and professional. The medical assistant Jessica and the PA Dane gave me time to talk about my health history and healthcare needs. I felt “heard” and well cared for during this first visit with them, as I needed to establish a PCP (Primary Care Provider) after moving to the area.

T Man Rockwood seems to constantly be struggling. Lately it feels like I’m a hamburger in a fast food assembly line. There is very poor interface in their computer system with entities outside Rockwood. I ended up going to these outside entities because I would get referrals within the Rockwood system and they would either never contact me or not be able to schedule me in. They didn’t have enough providers I guess. They say, “Well, just have them send us your notes and we’ll put them in the chart.” Well, what good is that if they can’t find the notes or they just don’t read them??? It’s like having all 5 of your basketball players playing on separate courts. They have no idea what’s going on. The computer tells me I’m supposed to have a colonoscopy every 3 years. I ask to be scheduled in the computer and nobody ever contacts me. I asked call them and say talk to your primary when you have your yearly physical. What good is that if that’s 7 months away and it takes another 2 months to schedule you or they never contact you. I feel like they only care more about my wallet/insurance. If you have more than one issue, they tell you to make a separate appointment….. cha-Ching!!!! I truly don’t feel like my doctor has time to know me. I also feel like she’s burning out and frustrated with the system she works within. I think I will start looking for something different. I really want to feel like my physician knows me. It’s frustrating to deal with. I don’t need that when I’m having issues. Done

Beth Vaughn I have not had to wait more than 5 or 6 minutes since you moved there. Fast in and out!!! Care is always the best. Great nurses and doctors!!!!

Cynthia Nielson I really like the form Im given to make sure my meds are up to date. I can write down my concerns and reasons why Im there. My med team is very through. Im treated with individualized care.

Kim Griffin **Amazing Experience at CHAS Urgent Care – Spokane Valley!** I had such a wonderful experience at CHAS Urgent Care in Spokane Valley! From the moment I walked in, the staff was incredibly sweet, welcoming, and helpful. I needed my pre-employment Tdap and flu shots, and they made the whole process so smooth and stress-free. The wait time was minimal, and everyone I interacted with was kind, patient, and genuinely caring. They took the time to answer my questions and made sure I was comfortable throughout the visit. It’s rare to find a medical facility where the entire team—from the front desk to the nurses—treats you with such kindness and professionalism. I truly appreciate their efficiency and compassionate care. If you’re looking for an urgent care clinic with amazing staff and great service, I highly recommend CHAS Urgent Care in Spokane Valley. Thank you all for making my visit such a positive experience!

Love Peace **Review of Spokane Valley Urgent Care** I recently visited Spokane Valley Urgent Care, and my experience was unfortunately disappointing. Upon entering, I noticed there was no line, which gave me hope for a quick visit. However, the initial interaction set a negative tone for my appointment. The woman at the front desk, who wore black cat-frame glasses, did not acknowledge my presence at all. I stood there waiting while she seemed preoccupied with other tasks. It was a gentleman in the lobby who eventually prompted her to attend to me. Even then, her response was curt, as she said, "I’ll be right with you," while rolling her eyes in my direction. This behavior felt unprofessional and left me feeling dismissed. What compounded my discomfort was the unsettling feeling that my race may have played a role in her lack of courtesy. It’s disheartening to experience such treatment, especially when youre not feeling well and seeking care. Overall, my visit to Spokane Valley Urgent Care was marked by poor customer service. A welcoming and respectful environment is crucial in healthcare settings, and I hope they address these issues for the sake of future patients.

Destiny Park The staff was very kind and knowledgeable. My nurse was very sweet and seemed like she genuinely cared. Also didn’t have to wait very long in the lobby or for the doctor. Very pleased with my experience!

Giovanni Peluso Im perhaps the most resistant person on earth to receiving medical care and this clinic and its staff were able to assist me and help me despite my best efforts to avoid even walking though the door. If you need urgent care, come here, theyll take care of you. Its safe!

Dana Macilvaine I have been sick since before Christmas. I had to go this urgent so I could be seen today. I took off work early to go. The entire staff was kind and very empathetic. I have a 100 degree fever. My nose is completely clogged. I have a major sinus headache, especially when I bend over to my shoes I cough at night unless I sit up and I have so much building in my sinuses that my hearing in my right ear is going out. I wheeze when I breathe also. The doctor came in gave me a flu test after I told him all of my symptoms. He ordered a chest x-ray which I did there which was really quick by the way it was amazing work by the staff. He comes back into my room 10 minutes later tells me I need to take Afrin Sudafed and NyQuil and ibuprofen. He said I had influenza an and that I did not have an infection. Sent me off with no prescription of any kind. I know what I’m sick and I know when I have a sinus infection I wasted about two hours of my time going in there thinking that I was going to get some help. I called off of work at 11 thinking that someone there was going to help me. Nothing not even a flu pill or any antibiotics. I clearly have a sinus infection. Thanks for the amazing care and concern for my well-being. will never go back.

Randy Bowen I was able to get an appointment very quickly. Front desk check. In was friendly and easy. The nurses were quick and efficient, friendly enough to visit but also able to handle other jobs well. The folks in the procedure room were very informative and professional. Dr. Habibi was also informative and professional. They were thorough and gentle! Good times had by all!

Yahne Walsh Cindy (cindyrunner) Thank you for such wonderful care from the front office employees to the whole care team. Very professional, kind and communicative. To start off, I misunderstood having a driver present for the whole wait time, but the front office ladies were kind, understanding and patient with me to get my driver back in time. Thank you for that. I didn’t have to reschedule. Dr. Nathan Campbell was friendly, profesional and has great bed-side manner. He is a very easy Doctor to talk to. I love that. All the care team was helpful, patient and friendly. I thought everyone there was happy and enjoyed doing their jobs. It was great to be in such great hands for a procedure that is not fun to go through. I highly recommend this center. The only negative I have was not validating parking. Thanks again for excellent, on time and professional care.

Olivia Young I’ve always believed that healthcare is about more than just treating a condition—it’s about treating people with respect and compassion. Unfortunately, my experience at Spokane Digestive did not reflect that belief. I arrived at 8:30 AM, ready for an appointment I had waited weeks for, only to be marked as a no-show while I stood in line until 8:45. Mistakes happen, but what was truly disheartening was the dismissive and unkind attitude from the receptionist. When I calmly inquired about how to file a complaint with the practice manager, I was met with laughter. That’s not the kind of response any patient deserves. I believe in giving feedback where it’s due, and it’s my hope that by sharing this experience, the clinic can reflect on how they treat their patients—because all of us deserve better.

Eri Schae The doctors, nurses were great. Inside the procedure area was all clean and nice. The buildings, hallways and waiting area were dirty, chipped, crumbling and looked like a welfare office in New Jersey. The chairs and benches are worn and dirty. The walls dented, gouged, dirty and in dire need of paint. If there was a vagrant sleeping under a tarp it the hall I would not have been surprised. Grimey looking describes that facility. Its honestly depressing to see how they maintain the place. At least put a can of Lysol out there so we can disinfect the place.

Peter Schmidt At the time of making the appointment, I was never informed of the price.. I called later and it was 1,200…I couldn’t afford that and cancelled the appointment.they obviously didn’t follow the price transparency act and are now charging me 100.00 for a late cancellation…. If I’d known about the price ahead of time, I wouldn’t have made the appointment…. Be very careful with these folks…….

Kirstin Franklin A wonderful, caring doctor that listens to your concerns and truly tries to help. She took over my old doctor’s practice and has been amazing through the process. So happy to have her as my general practitioner.

Tasha Woods If your switching over to Brittney Worthy from Mary Bachko at Saturn Clinic, think again. I missed 2 appointments, Im a mother of 5 kids, a caregiver fulltime and a homeschool mom of 4. I called immediately this morning after realizing I had missed my appointment by an hour. Brittney was extremely rude got on the phone said what she needed to say and handed the phone to the receptionist without giving me a chance to speak or ask any questions. She said she would be dropping me and would keep me on for 30 days until I find another provider. Mind you I have been stuck in bed after my back went out on me, just had xrays done which was what the appointment was for and just trying to get by. What a way to care for new patients...

Nick Goodwin Brittanee rocks. I collaborate with her regularly and I wish all my patients had her as their pcp.

Christine Barnes I do not recommend this location if you have a child. My toddler was having a lot of anxiety about being at the clinic and none of the staff were friendly or reassuring to her before grabbing her and trying to run vitals so of course my child responded with fear and panic. The MA even said "children are the worst" after the encounter. Zero therapeutic communication. Dont depend on these people to have the skills to work with every age group. They get 2 small stars because they were the only place I could find that had access to rapid whooping cough tests.

Patricia Trudell The staff is incredible!!! I saw Dr. Rob , and he was awesome. Short wait time, caring, and compassionate nurses and doctors. Definitely would recommend to family and friends.

Mason My first time utilizing this location was last year just after school began; I had and recovered from Covid but continued to struggle with negative experiences. It hey got me diagnosed with bronchitis and laryngitis and got me back to class on the same day (non-contagious.) I’m dealing with similar symptoms today and was lucky that they could/can see me before they close for the evening; my school has mandatory attendance and their promptness has really helped.

Smackerlacker I waited 40 minutes, then the doctor came into the room and aggressively shook my hand, having already devised an (incorrect) treatment plan without even talking to me. He seemed irrated that I had even bothered to come in and prescribed a medication I dont need, even though I had actively refused presumptive treatment before. He barely listened to me for all of 10 seconds and didnt even clearly explain what was happening. I was practically shoved out the door.

Ben Grabherr Let me start that I was late for check in by 15 minutes do to parking in front of building in handicap parking, I then had to maneuver, my wheel chair down side walk along building, trying to squeeze wheelchair past blue plastic sign holders that where in the way, on check in was told they couldnt see me because I was late, check in was at 10:30 am, I was there at 10:45, because of having to fight to get to rear of building appointment was 11 am, had paper work filled out well before 11, am appointment, maybe if there parking in back for multi care part was more handicap friendly, and staff little more understanding would be nice, at this point dont recommend there service for none urgent care Update 12/30/24 It appears that they are in process of having some type of ramp access installed, they had a temporary ramp, and was told they were going to install ramp when weather improves.

Miranda Ellert Miguel Posada and his MA Amanda are such a great duo when it comes to caring for their patients. The attentiveness, empathy and compassion they give is something you don’t find with most medical professionals these days. Miguel takes the time to hear his patients concerns, doesn’t rush and is fully engaged in conversations. I think every medical professional can learn from his techniques. Miguel and Amanda are a breath of fresh air and my anxiety during doctor appointments is nonexistent when I know I’m seeing them. Because of Miguel, I recommend Chas as the best medical clinic in Spokane.

Mari When my doctor of over 20+ years retired, I had a great deal of difficulty finding a new Primary Care Physician (PCP). Eventually, I was referred to Miguel Posada, ARNP, at Chas on Perry Street. I am happy to report I have received extraordinary care from Miguel during every visit! Additionally, the office staff at Chas is friendly and well-organized. Check-ins are swift and easy for both office and video appointments. Miguel Posada is incredibly skilled, knowledgeable, and caring. He follows up on all of my questions and always addresses issues which are concerning to me. His evaluations are consistently thorough. He quickly refers me for X-rays, mammograms, additional tests, etc., whenever necessary for a comprehensive diagnosis. I do see other physicians for heart and kidney problems I am experiencing. Miguel is always aware of this fact and is careful to review all test results from my entire chart as well as consult with the other physicians whenever he deems it necessary for optimum care. He is truly a consummate health care provider, and I highly recommend Miguel to anyone needing a new PCP.

Beck I like my new doctor here and the pharmacy team, pharmacist, and phlembotomist are all very friendly and kind. The/a receptionist has been very difficult and impatient however, both in person and on the phone which has been extremely discouraging.

Susan Cole I have found that everyone Ive encountered at this office from front desk to nurses flowing over to the pharmacy are all totally amazing. Very friendly,kind and empathetic but most importantly very efficient and professional. I love my provider and the one time I had to see a different provider I received the same quality of care as the one I normally see. Although I wouldnt trade Miguel for love or money. He totally gets it. Whatever problem Ive brought to him and where Im usually timid I feel very comfortable sharing all health issues I might have. Another big bonus is I appreciated the blood draws I didnt even feel!!!! Usually tMrs 3 tries.I feel very blessed to be a patient there and knowing other services I dont need at the moment are a wonderful security blanket if I do become in need. Thanks guys youre all beautiful people!

ashshea86 Made an appointment as a new patient, it was a 3-month wait. They called me during work hours the day before to try to reschedule. However in their message they didnt say that they were canceling the appointment or needed to reschedule. When arrived I told them they should have informed me about that in the message. So I would have not waste my time coming to the facility. I was told there are certain things they cant say on a message due to laws. Thats a cop out.No different than sending a text appointment confirmation and has been done in the past when other providers cancelled with me. Was given a telehealth appointment. The doctor seemed like it was a waste of his time to be doing a video visit for a new patient. The only complaint I had was of an ear infection previously that didnt clear all the way up and pain beginning again . he told me to go back to my specialist. My specialist who by the way decided that I dont need any immediate appointments, doesnt get you in quickly and cost a whole lot of money to go to just to get some antibiotics...... unhelpful overall. Bad communication. Too long of a wait for the service. All around a bad experience when I was hoping to switch somewhere closer to home. Worth the drive to Spokane to stick with a different group. This is the first "low income" facility that actually made me feel low income and unimportant.

Cynthia Wells Very nice staff and proficient doctors/nurses! They were wonderful with my children, my daughter, who is 6 and has special needs, needed to get several shots, but they did great with her! They made it as quick as and painless as possible and were incredibly patient and kind.

Maggie Booth Just go to a real clinic, yes that charges more, itll be worth it. Why bother sitting and waiting until close, for a Drs help? So far an hour and a half, they close soon (appointment at 4pm...here still at 6pm...huh!!!

Kris P I go here for medical, dental, AND behavioral health services. I feel more respected here than any other office I have been to. My PA transferred clinics and I was so sad!! But Im not worried because everyone Ive seen here has been compassionate and ready to actually listen to me and my concerns, something I sadly cant say for other doctors. Also, CHAS provides care regardless of income, something that should be standard but isnt, so that makes them amazing and important!

Christine Great clinic and staff. The receptionists and nurses are all very polite and friendly and kept me updated with how long the wait would be. Check in was super simple. The phlebotomist was super great, I usually have veins that run from needles but they got it no problem! Dr. Rutland is fantastic. Ive been to many doctors, specialists, and the sorta over the years and often left them feeling disappointed and ignored, to the point I kinda just gave up on going to the doctor for awhile. Finally decided I needed a checkup and switched to this clinic with Dr. Rutland, she listened to everything I said, gave me loads of advice and helped me with getting additional care. I will always come back here, even if theres a bit of a wait for an appointment.

matt rupp Negative Review of Spokane VA Medical Center As a 100% permanent and total veteran, I expect my healthcare to reflect the respect, efficiency, and care that I and my fellow veterans deserve. Unfortunately, my experiences with the Spokane VA have consistently fallen short of these expectations, leaving me frustrated, disappointed, and feeling marginalized. The primary care team assigned to me has failed to provide adequate support, and communication is nearly nonexistent. Getting someone on the phone is almost impossible, as the facility does not offer a way to contact front desks directly to inform them of running late for an appointment, ask simple questions, or confirm details. The only option is to leave a message, with no guarantee of a callback. In my experience, only about 20% of messages are returned, forcing me to rely on the VA’s cumbersome online messaging platform. Even then, I can only send messages if I know the specific person or department to contact, which is often not the case. This leaves me no choice but to physically visit the campus to find the right office, a process that is neither efficient nor convenient. The lack of accountability extends to basic scheduling. On one occasion, I scheduled an appointment in person, only to receive calls from the same staff member on four separate occasions—the day of scheduling, the next day, a week later, and a month later—each time claiming the appointment was submitted. Despite their assurances, it never was. Ultimately, I had to find the same doctor at their private community office and pay out of pocket to avoid the VA’s bureaucratic inefficiency. The disparity in care is also glaring. While I’ve seen my spouse receive excellent care, including follow-up calls and detailed breakdowns of results and recommendations, I’ve never experienced such attention or service. The contrast is both disheartening and unacceptable. I’ve reached out to the Patient Advocate multiple times, both in person and through the VA’s messaging system, to address these ongoing issues. While I appreciate their efforts, the time I’ve invested has yielded no tangible improvements. The system seems broken, with little urgency or accountability to address veterans’ needs. As a well-educated veteran with extensive business experience, I understand the challenges of managing operations and processes. However, the inefficiency, lack of communication, and disregard I’ve encountered at the Spokane VA are inexcusable. This facility and its staff require a complete overhaul to address systemic issues and provide the level of care veterans deserve. While I would willingly contribute to such changes, the current state of the VA healthcare system makes such efforts untenable. My experience with the Spokane VA has been a disheartening reminder of the work that needs to be done to ensure veterans receive timely, effective, and compassionate care. I hope this review serves as a wake-up call for the leadership of this facility to prioritize the needs of the veterans it is meant to serve.

Adreanna My grandfather spent his last few months in the CLC and VA hospice. They not only took care of my grandfather, but us, too. The care of every staff member made our last few months together the best it could be. We were able to spend time with him as family and not as caregivers.

Jason Spears 10/18/2024 Youre kidding right? Help veterans? Im lucky to have great medical insurance that doesnt involve the Spokane VA at Mann-Grandstaff. 60 days to process a referral (made in AUG 2024) to get an appointment for January 2025. "Were short staffed" "no funding" is the answer. No wonder veterans are dying. The Spokane VA doesnt answer their phones and when they do, they transfer you to different departments that also dont answer their phones. Its a cycle of not only incompetence, but negligence. Waiting on these referrals is a death sentence for some veterans sadly. Unfortunately, its the only place most veterans have to get help, or in this case, not to get help. 10/22/2024 **UPDATE* Just got off the phone with the "VA Patient Advocate" and let me tell you about all the deflection and "we process 8,0000 appointments a day". If that were the case, the why does it take "8-12" weeks to process a referral to even get an appointment? Additionally, the "VA Patient Advocate" stated that no matter what issues we call, email, review, or talk about, it all goes back to the "VA Patient Advocate" and its just a circle and the patient advocate actually does nothing. Anyone that was in the military knows the " VA Patient Advocate" advocates for the business part of the VA rather than the actual patient and veteran. No wonder veterans die everyday to the lack of efficiency and red tape like they have at Spokane VA at Mann-Grandstaff.

Alicia My 83 year old grandfather was seen today for Covid. 15 years ago he suffered a massive heart attack that left him with 1/3 of his heart. He has been experiencing severe Covid symptoms for nearly 5 days. He finally had his appointment, no doctor was available. Nurse told him there is no way to shorten or lessen the severity of Covid (even though there are 3 drugs on the market that say otherwise). She didnt take his blood pressure or even his oxygen levels and essentially told him to go home and rest, even though his main complaint is shortness of breath!!!!! BUT IT GETS BETTER. She then proceeded to give him the RSV vaccine. Now, im not sure where she went to medical school but before ANY vaccine myself, husband or child have ever received they always ask "Have you been ill in the last 72 hrs?" So why was a compromised 83 year old given a vaccine while sick???? Your guess is as good as mine

Jarid Sox This has been the worst and most stressful healthcare experience that I have had. As of writing this, it’s been 8 weeks since I moved. My appointment with my new primary care provider isn’t for another 7 weeks. The VA won’t get me approved for the treatments that I already approved at my last VA center because I haven’t seen a new primary care provider. Now to explain what makes that situation even more frustrating: before moving states I told the VA months in advance and asked to transfer my care and wasn’t allowed. I was told I needed physically move before I could establish care. Once I got here and tried, it took me a month and a half to finally even get an appointment set. I would call and get no answer. I called on 3 separate occasions and got told “I needed to be pulled over to the Spokane system from my previous location”. After getting assured 3 times it had been done and not getting any headway because I was told to “call back the next day after the system reset” I contacted patient advocacy. Finally someone was competent enough to get me an appointment with primary care out of the Coeur d Alene VA clinic but it wasn’t for another 9 weeks from the time of the appointment finally being set. I brought up that I’d already been without my healthcare for a month and a half and was told I would be called by the end of the day for a referral. I didn’t receive a call and when I called back well past 72 business hours later, I was told that I “should have been contacted by September 4th” and that was the only information I got before being told that they’d send yet another email. After finally going into the clinic in person during a work day that I had to take time off to do, the Coeur d Alene clinic had not even seen a request from me to get seen. Each new person that I talk to gives me the sure tired line about “sorry sir I’ll try to get this taken care of but it’s up to____” and there’s always a new reason that it’s not their fault. This is the reason VA healthcare has a bad name. You are everything that’s wrong with our healthcare system and every single employee that I’ve had the displeasure of speaking to has acted like an hourly phone center worker who’s 5 minutes from clocking out and doesn’t care.

Mne of the state Great care for my leg/foot injury. I Have no complaints at all. Been going to Rockwood for my son and my care for 10 years now and they have been great every time, except one and that was a mess up with their scheduling department. The doctors and nurses have ALWAYS been exceptional. Not sure what I can say here other than that.

Kathleen Morgan I have been going to Cheney Rockwood for 28 years and 11 months now. Most exchanges have been positive. Those that were not, were addressed and resolved by the staff… I think there is only one situation that was never resolved… and how many of us have had a relationship lasting nearly thirty years without incident?

Cathy Rusnak Dr. Sara Wilhelm made decisions before we even had a chance to talk. She said that she welcomed me as a new patient but then stated she wouldnt fill my prescriptions before even discussing any health problems. Judgement without any facts or circumstances. I thought they were trained to be inquisitive not judgemental.

Melaine Williams Appointment are promptly kept. From the front staff, to the assistants to the Doctor all are friendly and efficient. They listen and respond to the questions asked to them. Great experience

Alexx Jobe The folks at pet emergency clinic were all so wonderful to deal with. From the moment we walked in, panicked, with our puppy who was feeling unwell to the moment he was discharged we were treated with respect and professionalism. They attended to our little guy quickly and thoroughly, and had him feeling better in no time. We even had a little bit of confusion concerning our bill which was cleared up without hesitation. From the triage team and the doctor who treated our puppy all the way up the ladder to the manager, miss Melanie, pet emergency clinic earned every one of these 5 stars!

Megan Tiffany A few days ago, my soul kitty developed a Saddle Thrombus and was paralyzed from his midsection down. He was in agonizing pain and it was absolutely petrifying. I was in shock and frantically had to find a place that would take him. I called this clinic and they told me to come in right away and advised that they had plenty of financing options since I was concerned about funding but knew I needed to bring him in. A nurse came out immediately and was so gentle and empathetic toward the situation. She called someone to help immediately and a tech came out right away to triage him. She was so gentle and calming, I felt I could really trust them and could tell they deeply cared. They could see how visibly upset I was and the vet brought me to an exam room to update me on the prognosis. Unfortunately, my boy was in a lot of pain and had lost all circulation to his legs. He had fluid in his lungs and around his heart and I had to make the awful decision to euthanize, however, it was the most humane one in that situation. They let me process everything and provided me with tissues and let me take all the time I needed alone. I was able to spend my boy’s last moments with him and as traumatic as that loss was, I felt that the compassion and incredible work the vet techs and nurses provided was unforgettable. I received paw prints and a beautiful little face print from them as well without even asking (I was too shook up to even consider that) and I am eternally grateful for this staff. Thank you so much for all you guys do and for being angels on earth for our animals. ❤️

Anastasiya Yefremova What started as a terrifying medical emergency turned into a nightmare of unnecessary tests, miscommunication, and a massive waste of money. Our dog was rushed to their clinic because she couldn’t urinate, and after spending the night there, we were given medication and told to follow up with a specialist. We followed their instructions to the letter, only to find out later that the tests and samples they provided were no longer useful by the time we reached the specialist. Worse yet, the medication they gave her interfered with further testing, causing even more delays in treatment. Despite spending over $4000 on visits, tests, and follow-ups, we left with no real answers and still no clear path forward for our dogs care. When we returned to have a catheter replaced, as instructed by our primary vet, they refused to even see us. After everything wed been through, being turned away like that was incredibly frustrating and felt like a betrayal. If you care about your pet and your finances, I strongly urge you to stay away from Pet Emergency. They are more interested in racking up charges than providing meaningful care. Save yourself the heartache and take your pet elsewhere where their well-being will actually be a priority.

Tristen Swan This past Sunday we experienced a terribly traumatic event with our 13 weeks old Puppy. PEC was amazing. Dr. Brown was very caring, compassionate, and understanding. Danielle was incredible too! They sent photos and updates via text as I worried at home and called a few times for an update. I can’t thank them enough for running every test possible to save our baby and get us answers. For showing my husband and I patience and kindness during such a hard time. For working with my own Vets that saw my puppy for primary care. For loving my Frankie boy and keeping him as comfortable possible.

Rachel Else I cannot say enough kind things about the people here! When my puppy got toxic poisoning and within 5 minutes was unresponsive and limp, we rushed here. We were immediately seen and within a minute of walking in, they had her in the back and started working. Had we waited just a few more minutes she probably would’ve died. Dr. Brown kept us informed every step of the way and truly worked to get to the bottom of what happened. They kept her overnight and worked around the clock to keep her little 11 pound body functioning and we couldn’t be more grateful. We brought an almost lifeless puppy in at 10:30 pm and got to bring back home an energetic ball at 8 the next morning! Thank you to Dr. Brown and the team at Pet Emergency- you all are lifesavers!

Jaydra Cope Dr. Kelly is knowledgeable, kind and listens to her patients. I feel like we work together to meet my healthcare needs and she genuinely considers my input about my health. Sometimes we 100% agree, sometimes not, but I trust her to help me make the best health decisions for myself. Ones that are backed by science, research and practice.

Payton Paladino Joke of a doctors office. Doctor was completely unknowledgeable and harassed the entire time. Wanted to talk about everything but the reason i was there. Heard very inappropriate conversations between the other nurses sitting at their desks while waiting an hour to be seen by a doctor with an appointment. Absolutely ridiculous. Left with no answers and wasted my time.

Jenny Swafford The Chas Maple Dentist team might be the first group of dentists to ever make me not feel horrible about going to the dentist. They dont guilt you, instead they will do everything in their power to put you at ease. Special thanks to Dr. Omar, as well as Ms. Brittani and Ms. Teressa!

Michala Chylik At my daughters 2 month checkup I kindly stated to Dr. Kelly that me and my husband have decided to hold of on immunizations until she got older and that we will then decide whether we want her to receive any at all. She treated me very poorly after that statement, and kept telling me me she wants a reason why, I told her she’s welcome to call and ask my husband if she would like a reason, because I told her me and my husband have done research and have reasons and I don’t feel that I have to explain why! She also made a rude remark about my husband not being at visit when I explained that he had to work. She never gave my measurements of my child( weight, height etc… and she stated that why even return to her next checkup in a few months if I’m not giving her vaccines?!! I told her kindly that I shouldn’t be turned away because she is not getting vaccines, and that I still would like her physical examination!! I left the office crying and sad because at the end she stated” do you know all the diseases going around Spokane? If you cared for your child you would get her vaccinated or you might as well keep her staying home at all times!” . I left the office feeling like I did something wrong when me and my husband did not! She should of just respected my and my husband’s decision and treated me kindly and welcoming! My daughter deserves to still be examined, measurements should have been given to me ! I will not be returning to this facility for the discrimination I received from Dr. Kelly!!!!

Tanya Mercier My mom was scheduled to be seen in the Valley location on Thursday 12/12/24 but did not get to be seen because of incompetent treatment by staff at both the Valley and Spokane locations. My mom is 77 years old with dementia and numerous other health conditions.  She is still very independent but relies on medical transportation to get to and from her home to medical appointments.  She also lives in a very rural area and on a good weather day getting to Spokane can take an hour and to the Spokane Valley at least 1.5 hours.  There is a lot of coordination that goes into ensuring she can get to the various medical appointments. For the 12/12/24 appointment, my mom arrived early to the Valley location and when she checked in she was told that she did not have an appointment there but rather at the Spokane location.  Luckily the transport driver was able to get her back to the Spokane location in time for an appointment there but when she checked in she was again told that she did not have an appointment in that location.  It took staff 30 minutes to figure out what the problem was but discovered too late that the appointment was actually at the Valley location.  Needless to say, my mom did not get to see a doctor that she had waited months to see.  Then the staff rescheduled the appointment for the following week but for 7am, telling my mom that was the only appointment available for months.  With the help of the medical transport staff, the appointment was rescheduled although it was not clear if the transport staff was actually going to be able to get my mom to the new appointment. Once I found out about what happened, I called Spokane Digestive and requested/demanded that the Office Manager call me back so the appointment could be rescheduled for a time that was actually feasible for my mom to get to.  No one bothered to call me back, so on Monday 12/16 I called the appointment scheduler and explained the situation and they were eventually able to get my mom an appointment for later this week in the afternoon. It is concerning the indifference that office staff express toward the people they are supposed to be serving.  My mother was treated as though she had done something wrong. As well, staff seem to have little regard for the reality that people cannot just pivot and make due with whatever resolution they haphazardly cobble together.

D D They need to work on their scheduling in all departments and offices. Return call protocol. Also, proper verbiage when annotations are noted in patient files regarding their past and present information, treatment, etc.

Price Kurtis (KurtzDont-it Critique 86) I CANNOT BELIEVE HOW LONG THEY LEAVE YOU ON HOLD!!!! UNBELIEVABLE UNPROFESSIONAL, TACKY, AND RUDE!!!! LITERALLY LEFT ON HOLD 9 TIMES OVER 20 MINUTES EACH!!!! TOTALLY RUINED MY APPOINTMENT DUE TO NOT BEING ABLE TO COMMUNICATE WITH STAFF!!! SO UNPROFESSIONAL ITS DISGUSTING

Dufour Danielle “Dani” This place is amazing, I can tell some of the reviews left previously were from some disgruntled unhappy people…. I am here to offset that negativity and share my wonderful experience. Spokane digestive has always been there for me. They have helped me through my daily struggles and are very supportive. I finally have a quality of life I have been longing for, for years. Thank you to the whole spokane digestive team for everything you do on a daily basis. Thank you for always calling me back. Thank you for caring! This is the only medical place that has made me feel at home and comfortable!

S T We had the worst unprofessional service at the front desk at this location in the valley. The young, homely curly haired boy was rude, condescending, unhelpful, and unprofessional. If you need to be seen, go to the location at the Sacred Heart Doctors building.

Mattheous Master My appointment was at 4:20pm God forbid you are late but you can sit there and wait over 20 minutes to be called for the appointment at 4:20pm. They have no regard for peoples times. If they were running this late they should inform the patient but they don’t care at all and they will make you wait for them until they are ready to see you. Worse place ever

Милена Ларина Great staff except for the "doctor" Bogdan Chaban. I made an appointment to get a referral to a specialist, he said that they would call me with a referral in a few days, its been silence for almost 2 months. I called myself, it turned out that there was no referral to the doctor. Its disgusting!

Jackie Boyer Had appointment lady says my medical was good I check Everytime would have paid to cancel if was not. She said yes so had appointment then got a huge bill because she lied so I called billing andexplained she could have said oops our mistake and we would have set up a plain to pay but she got rude refused to listen that I wanted to make sure that didnt happen again. They lie and sack you with big bills.

Ana Funderburk Lived in several states though out the US and this particular clinic is one of the best in healthcare Ive seen personally. Staff is courteous, knowledgeable and professional.

rosemary earnest I have been a Chas patient, both medical and dental going on 14 years......I have always been treated with respect and friendliness. There were only a couple instances @ The Maple Street Dental clinic that were not 5 star......but, clearly not unacceptable......I have heard many folks have had bad experiences with Chas.....but I often wonder, if it could be due to a reaction to how these folks come across initially.......it seems we are all overworked and under appreciated, but I have enjoyed each and every visit to the Market Street Clinic and Pharmacy.....I especially like David in the pharmacys cheerfulness......I highly recommend...Thank you Chas for good care, staffing and practices..

Snake Plissken "CHAS Health, what happened to you? You used to be cool." I had previous experiences at this clinic before the pandemic that were very positive but if you only read up to this line PLEASE believe the other negative reviews already posted about CHAS Southgate Clinic. And that is because CHAS Southgate Medical Clinic sucks. They suck on ice. The frontline staff and the people working their phone lines must be treated and paid poorly by the management because they sure act like it; however, I dont want to blame the employees too quickly when I think the blame should truly be laid at the feet of management. All the same, to anyone who is going to engage with CHAS... BEWARE! You will encounter casual, burnt-out indifference and apathy with everyone who works there.

Cheryl J I love CHAS! They have a pharmacy, doctors and people who help with finances. They take most insurances and my doctor was super nice. Every experience Ive had with chas is positive. The nurse practitioners are amazing. My biggest bill was $50 and they provide a lot of services. When I learned they do homeless outreach and heard other patients speaking different languages in the waiting area, I was sold. Im going back!

Mona Lisa Came in the office @ 0800 today . Waited in front of the pharmacy window no line. No one acknowledged me . I asked the front counter were they closed they told me no. I proceeded to go to the pharmacy counter and ask could they fill my prescription or are they closed . They told me no I can take your refill request. I stood their 18mins only after I asked them were they closed did they help me. Even after they mistook me for another patient named Marie I stated no I’m not them that individual they still did not ask me did I need help. Only after I proposed my question

Steven Eliason My experience with this office has left me frustrated and in prolonged pain due to the deliberate indifference of Dr. Jesus Rendes. He has ignored my injuries, referred me to his former employer knowing the scope of their practice does not encompass pain from tears in the musculature or tendons. He quotes personal reservations to justify limiting his medical practice to sub par treatment. To limit a wholesome medical practice based on personal ideals has eliminated the natural course of care for me, leaving me to advocate for myself. If you actually want help, don’t go here. The chances of you being assigned someone who cares about what you are going thru is highly unlikely.

Sha-lin Nicole This clinic is by far the worst Primary Care Clinic I’ve ever had encounters with. Their providers lack adequate time management and just seem uninterested. Even their front desk staff seem so unhappy to be checking you in. Always having a blank stare and are very monotone when talking. I’ve seen two providers including a Mental Health counselor here at this clinic for a total of 4-5 years. Meghan Dwayer was my PCP for majority of this time and was always passive aggressive and cold shoulder to a lot of my problems. Sierra Dean in my opinion was an alright Councelor, but our encounters always seemed rushed. Today though due to scheduling limitations I saw Jesus Rendon who was by far the most inconsiderate Joke of a Provider. He saw me for a total of 3 minutes before leaving me waiting in the exam room for over an hour while having the office Manager run in and out of the room giving me information he could’ve given to me himself. Mind you I had taken PTO to come to this appointment. All that time wasted including him accepting an appointment that he was aware about, just to not initial my paperwork that was signed by a colleague at my new clinic Chas Maple. I would 100% spare yourself a trip to the South Gate clinic if you don’t want your health to be treated like a paycheck.

Zebadiah Clark Went in for a simple cold- have insurance, have money, have a valid identity. They would not provide medical services without signing very disturbing and highly unnecessary disclosure agreements. Went downtown to an urgent care and did a walkin appointment with no issues. Read the Chas privacy policy, read all terms of service, there are many- I am glad I read them and decided to go elsewhere.

Dawn Anaya I was told by my emergency room doctor that my doctor at the CHAS clinic caused my severe heart condition. After returning home from the emergency room I called CHAZ for 3 weeks straight being told every day that they would call me back by the end of the day. Then I decided to go to the dental side of Chaz and refresh a dental referral and asked for an antibiotic so nothing further would happen to my heart. Heart problems and dental problems do not go well together. So two days after the appointment I called them and asked why they didnt call in the antibiotic and I was told that I had to make an appointment sit in the chair and ask for the antibiotic again even though I had just done it three to four days prior to talking to them. So I definitely feel like they just like to Bill insurance and could care less about the people behind the insurance that they are billing. They have still not called me back to this day. I did talk to Laura AKA higher up. She had such tone and attitude in her voice , she treated me like I was the bad guy. I asked her to talk to her supervisor and she claimed that her supervisor has no phone number. So I would not let her off of the phone and finally a lady did talk to me. I also sensed tone from her and they did not care that anything had happened to my heart. Not one person in the whole entire CHAS clinic for the 3-week period that I called them and explained my situation said they were sorry. If this doesnt scream Red flag warning to people in the world well then nothing will. I have since filed a complaint through the state and I am trying to find an attorney to take on this case. I now understand why people make big signs and stand outside of businesses screaming and yelling. Thank you for nothing CHAZ clinic you guys suck and should be ashamed of yourselves. I was in the healthcare field for almost 20 years and I treated every client like they were my mother. What has happened to you guys?

No Ranch No Service I miss the behavioral health services but my services were terminated because of my behavior. I honestly wish I could go back because I do want help and Id like to be a peer counselor someday- Nicholas W.

Dave M This is why I dont trust Drs or go to the drs

TheNerdbot11011 The people here are kind and caring and I feel like im genuinely wanted here.