Katelyn Leary I went in for a fill and showed a picture of the French tip nails I wanted to get at the beginning of my appointment. (pictures shown, last pic is inspo pic and first is what I got) I had to correct the lady doing my nails in the middle of the appointment and tell her again what I wanted with the shape. She clipped my cuticle, it started bleeding and she waited at least a minute to say “sorry”. The shaping looked like I could have done it myself, you can see and feel the lumps from my last set and the French tip polish is uneven on every nail. She also left a chip in my thumb nail and polish was all over my fingers that she could’ve cleaned up. The Additionally, she made me pay $55 for only a fill and it says on their board that a full set would be $55 (I should have just gotten a full set!!!) I was very dissatisfied with this experience and I will not be returning.
1 /5
Kiersten Grays I’ve been getting my nails done for over 10 years, so it takes a lot for me to be truly taken aback—but yesterday was shocking. I debated leaving a review because I don’t love bashing businesses, and maybe this was just an off day. However, after reading the recent reviews, it’s clear this is a recurring issue, and I hope management can take this as a learning opportunity.
First, there were absolutely no pleasantries from the moment I walked in to my appointment. That’s fine; there was a game on, and I was okay with some quiet time while getting pampered. The nail tech handed me only one gel color ring, which wasn’t ideal, but I found a color I liked, so no big deal. Then she started drilling my bare nails and cut three of my fingers while aggressively repositioning my hands, telling me to relax them. I’ve been getting my nails done for over a decade, and no one has commented on how relaxed my hands are since I was a teenager.
When she applied the acrylic and began filing, one of my nails turned out noticeably crooked. I politely asked her to fix it, and she told me my finger was crooked. I used the straight nail file as a guide to show her that the rest of the nails were fine and only that one was off-center. She didn’t say anything but started fixing it. I appreciated that she corrected it, but the vibe was clearly tense afterward.
She filed and dusted my nails but didn’t have me wash my hands before applying the polish. She skipped the base coat and painted over the dusty nails. By this point, I already suspected I might be overcharged, but I was still planning to leave at least a small tip because she fixed the crooked nail.
However, at the end of the service, after a very aggressive hand massage, she overcharged me, claiming my nails were “long” and the “round shape” was an additional fee. My nails clearly dont qualify as "long". At that point, I decided not to tip and let her know I wouldn’t be returning.
The nails themselves were subpar at best, the service was painful and unpleasant, and I don’t see how this level of quality will retain customers in a city with so many nail salons to choose from. I hope this feedback is taken constructively to improve the client experience for others.
1 /5