Noelle Janee When I first started going here the service was great, now it’s downright dangerous. After calling in a prescription in the timeframe posted on their website it wasn’t filled. When I called they said it would be 7-9 business days to process a refill request despite their website stating it’s a 72 hour period which it has always been in the many years I’ve gone there. This is a medication I can’t go without or miss. The care team was condescending and rude when I called about this issue. This resulted in me needing to go to the emergency room to get my medication refilled. This was the second time I had to wait an extraordinary amount of time for a refill after my doctor appeared to forget I was taking a medication and failed to refill it after I got the required bloodwork I was asked to get done for the refill. I feel the need to add that my elderly grandmother who also goes here was prescribed a medication with an ingredient that’s she’s deathly allergic to and which is noted on her chart. I cannot express my disappointment in this once good establishment. I genuinely believe this is a dangerous place to go for healthcare.
1 /5
Judy jordan Love my doctor but I am currently on hold for 51.09 minutes trying to reschedule an appointment. Hope they figure this out soon. I should not have to wait on hold almost an hour to reschedule my appointment.
3 /5
C Kyle “Kloud” I am simply dumbfounded, insulted, and incensed by this doctor and their office. I honestly nearly didn’t write this review because I hated having to give even 1 star for this place. I was supposed to have my new patient appointment today which I had scheduled over 4 months ago. Having been without a primary care doctor, proper medical care, or insurance for over 6 years now, this appointment was important to me. These people rescheduled my appointment so many times that I had the correct date but incorrect time for my appointment saved in my calendar to remind me. Being prudent, but unfortunately too late to make a difference, I realized my error and made my way to the appointment as fast as I possibly could. I literally ran to the office and was a measly 15 minutes late. They had a whopping 2 patients waiting out in the lobby, and no incoming rush of new ones which would explain why this doctor turned me away and wants me to reschedule. It’s so absurd and infuriating to me I can’t adequately explicate my ire in words. THEY are free to over and over again change my appointment date and time, but if I, the patient, the one who I would hope a doctor would have some regard for or care about, am a meager 15 minutes late they expect me to go through this whole horrid process again? And for what? And why? They had no legitimate or sensible reason to turn me away, and the fact that they did says everything I need to know about this place. I suppose I should look at this whole ordeal as a blessing in disguise because I’m certain the doctor I was intended to see would have been nothing like the kind of person, professional, and learned individual I prefer, and dare I say expect, in a health care worker, most especially a doctor. Having this little regard for any patient, and displaying such a petty and contemptuous proclivity in decision making is not only gravely concerning, it’s tantamount to a violation of the Hippocratic Oath.
In short, steer clear of this place, or at least I would if you like to have a doctor who actually cares about you, the patient. The worst part is that when I made the appointment all those MONTHS AGO I didn’t have any real immediate or pressing concerns, however today, when I was intended to have my appointment I very much do. I won’t belabor this already lengthy review with specifics on my health but I truly needed to see a doctor. Today. Not tomorrow. Not next week. Not a month from now. And certainly not another 4 months from now which I wouldn’t at all be surprised to find is “the soonest they can get me in.”
This entire experience has been the worst experience I’ve ever had the misfortune to have in regards to my Family Care or General Practice Physician and Office by leaps and bounds, and I’ve had a few other doctors I didn’t like at all so that’s saying something.
1 /5
Jessica Wheless Called them out on neglectful issues, still awaiting a reply. It’s been weeks. I have worked in healthcare 15 years and would never treat any patient this way. I would highly recommend family care network for everyone having issues.
1 /5
Alizabeth Miller They cancelled my appointment after already waiting 2+ months to be seen and rescheduled me for THREE MORE MONTHS out because the doctor all of a sudden wont be in the office that day.
1 /5