Kayla Gribble Literally the worst experience Ive ever had in my entire life. I have never felt so unheard or disrespected from supposed professionals. I recently moved to Ellensburg from near Seattle to be closer to family. My daughter has Spina Bifida, and I was told many times over and over again that if she ever got a fever paired with projectile vomiting to immediately take her in. Which is what I did once her fever hit 100 and she puked. Upon coming into the office and checking her in, I instantly felt dismissed or like my worry for my daughter was unnecessary. After waiting a while and then questioning how much longer it would be to bring her back the receptionist responded with "Well if she was crying or seemed in distress shed prolly be taken back quicker." Keep in mind Im holding a 9 month old child who is burning up and literally passing out in my hands with a rapid heart rate - but she wasnt upset so it wasnt urgent I guess.
When I make it back to the room I made it clear it wasnt necessarily the fever I was concerned about, but the potential for pressure in her brain to be occuring. Even asked if we should do an MRI. They doctors and nurses refused to listen and focused solely on the fever. During this time I had multiple nurses come in and try to repeat procedures that other nurses, or the doctor, had done - numerous times over. Like within minutes someone would try to come in and do something another nurse had done just a second ago. Not only this but when her temp was taken a second time to see if it went down the nurse argued with me when I said it got higher. She said "No its the same as before." Which it definitely was not. She leaves to check, and comes back and comfirms that it did raise. It was clear there was NO communication, or genuine care. All they wanted to do was continue to give her tylenol and ibuprofen back to back. I asked to be discharged so I could follow up care through her provider at Seattle Childrens and when I tried to explain why, I was quickly dismissed.
So I leave, call Seattle Childrens, and guess what they want. A CT scan. Something to check her brain like I had mentioned time and time again. Seattle reaches out to the ER, lets them know what I need, and I head back to the ER for the scan.
Upon arriving, once again communication doesnt seem to be their strong point, as once I get there they seem unsure of why I am there. We get back, get the scan, and I tell the nurse Id just prefer the scan to be sent to Seattle so they can appropriately review it. They take me over to a table in the hallway in a corner and have me sit there with no communication AGAIN on whats going on. I see the doctor I spoke with earlier pass by, and told him it was my understanding that the scan was getting sent over and that we just wanted to leave. So I walk to the front where another doctor hands me a dismissal paper to sign, and he very blatantly and rudely said to me "Have you considered moving?" I kinda laughed it off and said "Yeah, Id love to." To which he replies "Yeah, you should probably do that."
Im sorry that youre uneducated about her Spina Bifida, and have no comminucatuon in your establishment, but I fail to see how its my fault for wanting suitable care for my child with a very serious condition.
Id rather drive the pass in a winter storm than ever set foot in this place again. You guys should really work on listening to your patients. Now I have to follow up with Seattle and figure out whats going on, all because this hospital wouldnt listen or take anything seriously.
EDIT - I have been at Seattle Childrens since yesterday afternoon. They reviewed the CT scan and did a urine analysis. Turns out not only does my daughter have a urinary tract infection, but she is also developing hydro and is needing surgery. My next appointment at Seattle wasnt until April, and this ER would have sent me home knowing nothing because they refused to listen. Which could have caused major problems for my daughter. Im not surprised at the sheer number of horrendous reviews.
1 /5
Anthony P Unless youre dying, theyll treat you like youre a total inconvenience and/or making things up. I came in for an issue that very well could have been a medical emergency. Although I wouldnt have known had I not come in, thats kind of the point. I was given derogatory remarks coming in and on the way out. I know they probably get a lot of people who come in with nothing wrong, but its still your job. An ER isnt a place to make assumptions.
1 /5
Tamera Lundgren Dr Berthan Ghetmay is dangerous because he prescribed me a medication I TOLD him I was allergic to. Of course I developed a dangerous reaction that landed me in the hospital. All because he ARGUED with me and didn’t respect me, the patient . Refuse his opinion!
1 /5
Kelsey Both my husband and I have recently gone into the ER at KVH for different, but serious issues and have had a wonderful experience! My husband had to have emergency surgery when he went in, while I was seen for a possible heart attack, turns out it was a severe panic attack. Though they took the full preconsions as is runs in my family and didnt make me feel like a fool or a burden for coming in for such a thing.
In both experiences, the front desk, all the nurses, doctors, EMT, imaging staff, etc, were so friendly and kind, knowledgeable and attentive. Apologizing to me for having a hard time getting an IV started in my tiny veins. It only took them 3 tries when other offices normally take a dozen or so. Not sure why so many people have had bad experiences, but I do think if you show them kindness they will always show you kindness in return. So thankful to know if I have to go back (heaven forbid) Im in good hands.
5 /5
Faith Kruse I cannot stress this enough: do NOT go to this hospital. I dont care if you are on deaths door; make the drive to Wenatchee. Your odds of survival will be much higher than if you go here.
On August 6th, I went in for severe flank pain and blood in the urine. Was left in a room for about an hour, curled up in agony, while the nurses pointed and stared at me (and did nothing to help). I was 99% sure I had a kidney stone, as Ive had them before and the pain was nearly identical to my past experiences. Got a CT scan done, the doctors said there was no stone but I had an ovarian cyst, and that was probably the issue. I was sent home with no pain medication and a recommendation to follow up with my PCP. I get a referral to urology in Wenatchee, and I call KVH 3-4 times to ask them to send the CT images over there. They only sent the reports despite me clearly asking for the images multiple times (and twice, they didnt even answer the phone!)
For the next few weeks, the pain comes and goes with varying intensity, along with my other symptoms. Finally, I go to the emergency room in Wenatchee, where they do an ultrasound and see that my left kidney is swollen. I see a urologist a week later, who looks at the CT images that KVH did and who knew? There was a 5mm kidney stone that was clearly visible, and yet they "somehow" missed it.
Its been a month and Ive been in complete agony, missing work and other important events. I have to pay thousands of dollars for a medical bill that gave me the wrong diagnosis, and I have to have surgery that shouldve been done a month ago if KVH actually did their jobs and properly looked at the CT images.
The craziest part? This isnt the first time KVH has misdiagnosed me. Ive been to this ER twice in the past, and each time, I was misdiagnosed or told my pain was "normal" (before later discovering there was something seriously wrong).
Most of my friends whove been here have had the same story. The doctors at KVH will not take your concerns seriously, and more often than not, theyll accuse you of just looking for pain pills. Its extremely disheartening, especially when the closest other hospitals are 45 minutes and 1.5 hours away respectively.
Dont waste your time and money here. Go to Wenatchee or Seattle, where theyll actually give you answers and treat the issue. Its become very clear to me that the doctors at KVH couldnt care less about your health. They just want to make money.
1 /5
