Conaway Motors Inc - Everett (WA)

5 /5 Ha Travis: Conaway motors worked in my Audi s3. After many hours of tearing it apart and trying to fix it myself, I accepted defeat and towed it to Conaway. They were fast. Took 2 days to diagnose, and 2 days to get it done. I had originally figured there was water in my fuel and thought I got it all out, but when Conaway took it, they diagnosed it with the same issue and cleared my tank + crankcase correctly. Eric, the tech who worked on my car was extremely knowledgeable and had great customer service. Had a great conversation with him over the car and he was super helpful. Told me exactly what he did. My float on my fuel pump was even broken (I told him dont worry about it), but he even fixed it for me when he took the fuel pump out. Along with adding a clamp to one of my loose hoses. And then told me other little things about my car just to make sure I knew about them Broken plastics/supports etc). Overall, was worth my money and great experience. They know what theyre doing for sure. Adding on to that, Logan was super nice over the phone and even though I was being a pain in the butt, he stayed professional and reassured me. Thank you Conaway!

5 /5 Bradley Swope: I recently took my Porsche Macan Turbo to Conaway Motors for its 80,000-mile service, and I couldnt be happier with the experience. As a European specialist, they really know their stuff! The pricing was very reasonable compared to what I would have paid at the dealership, and the best part was that the service ended up being cheaper than quoted, which was a pleasant surprise. The turnaround time was impressively quick, and the staff was both friendly and knowledgeable, ensuring everything went seamlessly. Overall, I highly recommend Conaway Motors for anyone seeking reliable and cost-effective service for their European vehicles!

5 /5 Chad Hadley: Conaway Motors is my go-to auto shop! The team is knowledgeable, honest, and provides top-notch service. They diagnose issues accurately and get repairs done efficiently. Fair pricing and excellent customer service make them stand out. Highly recommend for anyone looking for an honest mechanic!

5 /5 aaa bbb: Fantastic service at Conaway Motors! The staff is friendly, professional, and truly cares about their customers. They take the time to explain repairs and never push unnecessary services. My car was fixed quickly and runs perfectly. I appreciate their honesty and expertise—definitely my go-to shop!

2 /5 Daniel McCalib: My experience from 7/21/25. A few issues, overall lack of value, contentious interactions from staff and not good follow-thru. Originally took there for my fiat 500 as it had an episode of hard starting after storage. I asked to replace sparkplugs, look it over, do an oil change, tell me what the check engine lights where on it. I get a call next day (they also were able to get me in quickly) that the car was done but they recommended replacement and cleaning of various air filters. I agreed to all costs. They called a little later and said it was all good to pickup. I asked them about the check engine light, to which i was told “thats not on my work order, if you wanted us to diagnose that it would be around $200. I said how can your guys do a tune up, check over everything and miss a check engine light?? The guy was not interested or had the patience to apologize and simply said “do you want us to do that?” I declined diag and said i just want what ever codes present to be notated. I picked up today and wanted to go over the invoice. Again met with resistance and any lack of service or cooperation. I asked to know how they arrived at the labor cost of $300 to replace 4 spark plugs in this engine. (Plugs cost $100 in parts). They admitted they dont have a published labor rate (not a good practice imo to keep honest and transparent). But they said the system they use to build the job was Mitchell and it called for 1.52 hours for the spark plugs, which means their labor rate in their system is around $191/hr. For an independent shop that has 3.5/5 stars. I talked to the guy i spoke with during intake and asked why he didnt put the check engine light on the work-order and further why his guys (that he trusts to do everything correctly without documentation), failed to bring up a CEL found during an intake. I am a first time customer and simply asking for justification, if they care to provide service or wish to repair the beginning of a new clients relationship. Their reply was “no, we are not going to be able to make you happy so we just need to move on”. Move on I will, not feeling its unreasonable to validate why a business charges the way they do and holding them accountable when they don’t do what they said they were, are resistant and not accommodating when called out, and their techs are not thorough enough to notice a check engine light and notate or dig deeper.