M&N Absolute Auto Repair - Everett (WA)

5 /5 Yuniesky Rodriguez Camps: M&N provided a great experience, they were very upfront with all the diagnostic, cost, timing and delivery information as well as any unforeseen issues that came up with the car. I got the sense that it was their car more than mine because of how good communication and documentation of everything they had. Better service and attention than any big dealer shop.

5 /5 Kristin Hall: I normally hate the thought of going to a car shop because I always feel like an easy target because I know nothing about cars so when my car started to make a weird noise when I brake, I was dreading looking for a mechanic. I got a referral to M&N auto from a friend and my entire experience was amazing. When I called to set up my appointment the woman I spoke to I believe her name was Sarah was genuinely helpful and cared about my issue and wanted to get me in right away. When I arrived for my appointment. Sarah was training a new hire I believe by the name of Kayla, both of which were so extremely helpful and nice and talked to me through the entire process. Even Kayla being new only a few days on the job was able to completely explain to me the process what would be happening and how they would go about diagnosing my vehicle and I left my car in capable hands, knowing that things would be taken care of. When I arrived later to pick up my car, the mechanic stayed late just to take a test drive with me to make sure that he wasn’t missing anything, and Sarah went above and beyond to make sure that I knew all of my options for payment as well as what needed to be taken care of immediately versus what I could wait on for my car. I never felt any pressure and they did not try to sell me anything that I didn’t need. You could tell that they genuinely cared about their customers and just wanted to help I will definitely be going back to them as their pricing was fair and their customer service was excellent.

5 /5 Heather B: I’m excited that I found this hidden gem in my neighborhood and have already started spreading the word about how wonderful they were with my car and ME! I recently had to replace the 12v battery in my 2017 Prius V 2 and the mechanic that helped me tripped a switch that ended up giving us a “hybrid malfunction” alert that interfered with the car restarting after the battery replacement! I didn’t know where to take my vehicle, because this was the first mechanical failure I’ve had. I definitely DIDN’T want to go to the dealership due to cost, and wanted a mom & pop shop in my neighborhood. I searched Google and the first option was M&N Absolute Auto Repair, I called for help and Michelle answered the phone. Boy was I lucky!!!! She told me they’d take my car and I had it towed over that night. Not only did they get my car working again for a very decent cost, they also inspected everything and took pictures so I know what to look for in the future. I’m so grateful to this shop and their mechanics for all of their assistance to get my car back up and running again for a very reasonable cost! Thanks M&N!