Isabel I just left this store and am never coming back. Every time I come in this place I am followed. And yes it’s obviously bc of my skin color. I only ever by 3 things- fake nails, masks, and occasionally makeup. But I take my time since the prices here are not cheaper but it is convenient to find everything in one place. I’m fed up with a whole store full of people and being followed every time. Today it was 3 idiots following me and one was so stupid she followed me through every asile like I couldn’t tell. I can be with my son, in work clothes, bum clothes, it doesn’t matter. They are not friendly, not even a fake smile which everyone else seems in the reviews agrees with. And for all that following not once did they offer to help, and i needed help finding a foundation! What’s crazy is that I have a high limit credit card with them and this is making me want to cancel.
1 /5
Jose Tracy is awesome she is so helpful and a great worker. She definitely deserves a raise.
5 /5
Fernanda Chavez I approached the employee Natalie for some help, asking for a shade that was not on the counter. She seemed bothered I even asked and immediately said everything that was out is all they had. As I was at the store I saw the shade I had asked for was available online at the same location so I ordered it. I waited for it to be ready for pickup and sure enough it was the shade I had asked for. Basically the shade was available and it just seems like she didn’t bother to check… it turns out she is a Manager and that just shows the lack of customer service leadership they have.
1 /5
Dora Torres Just went into the store to get color matched for an ILIA foundation and was told they are “Not doing” color matches at this time; this was said to me by the cashier (who had no customers waiting at all) who got on the radio, and asked another employee if they want to do a color match.
Obviously the employee on the other end, said No. Ridiculous they would do that at 6pm on a slow Tuesday night!! Furthermore missed out on a sale.
1 /5
temke berdiev Customer service is awful here. They don’t let you know about returns and exchanges. They don’t do all returns. Never come here anymore again.
1 /5