The Best 8 Hair Salons in Novato, Marin (part 3)

Esperanza Avalos Great experience with Wilbert!

Gigi Crespin I highly recommend Fresh Look Hair Salon to anyone looking for a new and fresh look (it is literally in the name). 5/5 for the service; all the employees were very kind and welcoming. My hair dresser Flor was quick, yet very pleasant and had me ready for my special event in no time. I loved the atmosphere, efficiency, and awesome customer service. Definitely will be going back soon.

Isabella Simon They messed up my hair so bad

Jay Matthew Vanessa was really great. She helped us although we were very lacking in knowledge. She assisted in finding us all the possible products that would help. And she was very pleasant. Great store!

B Ray Got a haircut here on 10/13. I booked with Lori and honestly the whole appointment was a little odd to me. First she made awkward comments about the Hispanic Heritage Month music playing and it being weird, then she cut a huge chunk out of the front left side part of my hair and panicked saying “that was really short but it just didn’t blend. I needed to blend it” and just kept rambling on about it which obviously let me know it was too short. Both sides of my hair are different lengths now. My bangs were cut too short but that’s fine they grow fast. Just wish the rest of my hair hadn’t been cut so Willy Nilly. About halfway through the haircut Lori calls over the Benefit Brow girl and tries to upsell me on brow services that I don’t want. Super awkward. Will not be returning over all sadly. Was really hoping for a more affordable haircut in the Bay Area but I learned my lesson on this one. The girls at the checkout area, however, were all a pleasure.

janie villegas Disappointed with Customer Service at Ulta I had a very disappointing experience with Jennifer at Ulta. She was extremely rude and unprofessional. She didn’t greet me or say good morning, and when I tried to be polite and asked if she was okay, she responded with an attitude and looked visibly annoyed. Her demeanor made me feel unwelcome and uncomfortable. Ulta, customer service is a key part of the shopping experience! Please ensure that your employees treat customers with kindness and professionalism. A warm and friendly greeting goes a long way in making shoppers feel valued.

Mellie May The store is great for what it has, but the employees that work here are not good. The indifference, the attitudes, the way they make you feel like you’ve done something wrong for just being there is straight up unacceptable. They are often no help but when they are you have to deal with eye rolls and rudeness, they cop an attitude if you ask a question and seem beyond irritated when checking you out. If this was a one off experience I wouldn’t be saying anything, but this is an every single time experience. Like please corporate fix your eyes on this location and get it together. How is this acceptable?

LN T In the last 2 times I’ve come in, managers at this site at customer service, have been surprisingly short and rude to customers including this week. If you ask a question you get a blunt “NO” and a stare and a walk off. No helping or trying to be welcoming. They are too busy chit chatting or gossiping. This store used to be so great! I think I rather go to a store to purchase products where employees are always friendly, willing to help you, and make your experience pleasant so you’ll keep coming back again and again. Thanks but no thanks.

Marie Krick Love this place! Its always so clean and has a very welcoming environment. I even got offered coffee when I went in for a hair cut! All of the staff are kind and professional. But what REALLY keeps me coming back is my regular stylist, Sonja. She takes her time to understand the cut I want and checks in multiple times to see if I want any tweaks made. Shes so sweet and our conversation is always interesting. I leave Mane feeling fabulous every time.

Samantha Collins I’ve been going to see Annette for my eye lashes since before COVID and my lashes always look beautiful with great retention. I always get compliments about how natural they look. Thank you Annette.

Elizabeth Oku Asked for photo #1- blue hair… left with green hair and dyed face and scalp. Went to target to buy blue hair dye to do it myself. Tiffany unfortunately does not know how to color hair. Super disappointed. Tiffany is good at cutting hair- just don’t have her dye it.

Anne-Marie Bolduc Lashes with Annette. What a terrible experience. She was very polite but after a super short consultation I fell asleep trusting her with my lashes...Big mistake! I woke up to find my top lashes were now as short as my bottom lashes!!!!! I asked for something very very different!! I spent the $200 to get it done AND I looked horrible!!!!!? I then had to find someone new to fix her terrible work at another $200!!!! So I still have to wait for her awful work to grow out. Dont go here!!!!

Yamilet They kicked me and my cousins because we were under 14 one of us was 14 and one of us was 11 and the other one was 10 and very overpriced

Devrie Sabourin Very pushy, rude couple that owns this store. Usually when I have my hair colored it adds body and thickness, this Color job left my hair thin flat and stringy. Didn’t cover all the greys. Gave red tone instead of dark brown. Overpriced and took forever when the promise was an hour... for $90 I expected to get a decent hair color but was extremely disappointed in Tony’s work. When I went back to tell him about my disappointment I also recommended he read his negative yelp reviews and learn from them before he goes out of business.

Monica Rodas Very pushy w/ expensive products and most things are completely overpriced. owners get very rude and defensive if you inform them a product they recommend didn’t work for you to the point of screaming at you. Disappointing :(

P.J. Riemer If you have a lot of hair and have been having trouble finding someone in the bay area to properly texturize your hair, I recommend giving Tony a shot. I randomly dropped by here after 2 years of searching and finally found someone who can handle my thick, fine hair. He knows how to properly use thinning shears to take the weight out without leaving awkward layers. I will be coming to him for my cuts from now on. Im really glad I gave him a chance.

Melany Corona VERY RUDE AND OVER PRICED SCREAMED AT ME AND MY FRIENDS FOR BEING UNDER THE AGE OF14 NEVER COMING BACK!!!