Mia Alexander I am extremely disappointed with the care my daughter received at your facility. She has been sick for over three weeks, briefly improved, and then developed a sore throat again. After waiting 3 hours, the nurse practitioner simply stated that it was “something viral” without offering any real treatment or solution. This determination was made without proper diagnostic testing, despite the fact that I had the same symptoms and required a Z-Pack to recover.
While an X-ray was done to check for pneumonia, nothing was prescribed or recommended to address her persistent cough and green mucus. It seems it would be pretty difficult diagnose something as viral just by looking at a patient, and the likelihood of my daughter getting the flu twice within three weeks is highly questionable. Now, we will most likely need to visit the emergency room, something that could have been avoided with proper care at your facility.
Additionally, while we were waiting in the car, your staff locked the doors without any notice or explanation. Other patients were left confused, with no signage indicating a temporary closure and no one answering the phones—even though your posted hours state that you are open until 8 PM.
In the end, we paid for an awful experience, received no effective treatment, and my daughter still feels just as sick as when we arrived. This level of care is unacceptable.
1 /5
Marissa Olivares Amazing! I have been to this location a few times with my kiddos. The staff is amazing and the rooms are all spotless. Took my daughter Saturday as a walk in and we were placed in a room quick! all the staff definitely went above and beyond! They did everything in their power to make my daughter feel comfortable while trying to deal with the issue of us being there. Also helping with my son to keep occupied who was just waiting there. I would recommend them over and over again!
5 /5
Kinsey Angerstein The staff at the Broad Street Cottage Urgent Care were absolutely spectacular. From check-in to check-out I was so impressed. I hope to be healthy enough to not have to come back anytime soon, but if I find myself back inside your doors, Im happy itll be with such a caring and upbeat staff. Highly recommend!
5 /5
Ronald Sexton Great experience!! I went in for a nagging cough. They worked through the normal vitals and medical history, thorough. The PA prescribed a few items to kick the problem after listening to my lungs. Though also showed me how to use an inhaler!! They were all very friendly AND called me within a hour on the X-ray results - yep, X-ray machine is onsite. Staff was very friendly. Id go back in a heart beat.
5 /5
Emily C Everyone there was so sweet from the front desk to the back. I saw NP Michelle Silva & her assistant whose name I didn’t catch but I wish I did! They were both extremely kind & helpful, I wish everyone can be like that! Thank you ladies so much. :)
5 /5