The Best 9 highly rated medical facilities near San Francisco, CA (Page 3)

ivann albanes Unfortunately everything was going well for my father of 82 years of age, until based on our upbringing and religion believe we to make decisions that went against what the team of doctors wanted us to choose. From that moment on the whole staff became very snappy with the whole family over the phone and in person. Every time we call now they never have time to update us well on how my father is doing. My father has a few days of life and they are refusing to let my mom see him through a window when a few days earlier the doctors themselves had suggested that to make my dad hopefully better. Their professionalism and kindness towards members loosing their family is absolutely on the floor, unless you do as they suggest. Promises that were made to the family were suddenly not allowed any more. And now we have our dad dying and his wife of 65 years is unable to see him through a glass as she was promised. Because we refuse the treatment the doctors suggested. And even the nurses are being short, distant and with no remorse when we call for updates.

Daniel Rissman I’ve had so many bad experiences with hospitals but not ucsf! Katrina was so lovely and helped me immensely - I truly feel cared for. Thank you!

Claire Whitlatch The doctor I was assigned to here has done the bare minimum. Didnt ask about any of my symptoms or health history, just looked at bloodwork and perscribed synthroid. I asked to add TPO antibody testing (comes standard on a Quest Diagnostics Thyroid Panel) and he will not. He said UCSF doesnt monitor TPO antibodies and cant do anything for Hashimotos. He then set the message so I could not reply...Some bedside manner. Its clear this doctor could care less about whats actually wrong with his patients and help them. Im also shocked at how closed minded this doctor is at UCSF (a research hospital that is supposedly top notch).

Fiana Lomu I sat through various phone menu options only to be directed to a dead-end voicemail saying that they were on maternity leave and to call back and try a different phone menu option to reach someone else (because apparently they couldn’t just give you the direct number or extension?). So I hung up, went through the steps again, and then left them a voicemail. That was a few weeks ago, and my call still hasn’t been returned. So, I went through the process again recently and decided to simply wait on hold for over 30 minutes until their office closed at 4:30pm at which point I gave up. If they don’t want to or have the capacity to take new clients, they should just state so in their annoyingly long automated phone introduction.

Shelley Joy I am not sure what the specifics are that prompted the previous low reviews. I have seen doctors all over the country for a variety of medical issues. My experience with UCSF Endo is one of the best Ive had. Yes, it takes awhile to sort through the referral process. Yes, you, as a patient, have to remain diligent about getting your doctor to follow through on the referral/forwarding of medical records, etc. However, once you have done that, the staff and service at UCSF Endo could not be better. The scheduler was kind and followed up multiple times to be sure I was connected with the right physician and in an extremely timely manner. Dr. Babey herself is an extraordinary physician. She spent nearly 2 hours with me reviewing my complex case with patience, empathy, and kindness. I believe part of the problem is that patients have to put in a considerable amount of work to be seen. This is now true throughout the healthcare industry. It is not what it was 20 years ago. We must be our own advocates. Admittedly, much of the burden now lies with the patient to gather documents and to continue to call in order to get appointments scheduled. Insurance coverage requires the same kind-of persistence. It is a real hassle and in a perfect world, it would not be our responsibility. Nevertheless, if you stay the course, in most cases you will succeed in being seen (hopefully by a physician you like and respect.)

Marilyn Schulte Nightmare! Was referred to endocrinology by my primary care for severe osteoporosis. All my information faxed over to their office. I called multiple times and the guy who answered was rude and kept saying Im in the queue. Never heard from them. Also told me I was missing a diagnosis- ugh! The diagnosis was all over the paperwork with a DXA scan -3.5. Terrible!

Johanna Bean I have been seeing Dr. Aggarwal for a year or so. I find her to be compassionate, knowledgable, and open to any questions or concerns I have about my RA. She responds quickly to emails, is available for video visits, and is always pleasant. The staff is always helpful and nice, which I really appreciate. I would highly recommend Dr. Aggarwal.

Anne McNiel If I could give negative stars for the staff here, I would. Which is a shame because Dr Aggarwal is wonderful, and spent a significant amount of time with me during my first visit and would definitely recommend her as a provider. But the staff…wow. I have never interacted with an office as poorly managed and staffed as this one. They are rude, “don’t leave voicemails” (so better be tethered to your phone at all times!), and don’t seem to know how to properly submit a prior authorization correctly. And they never give the name of the person you’re talking to so you end up explaining things multiple times to different people because you never know who you are talking to. They only call you back at the end of the day when they need more information from you, which leaves you no time to follow up with your own insurance/etc so you lose yet another day of progress. It’s clear that the management doesn’t read these reviews since these same types of comments have been posted here for years. As soon as I can get in to another rheumatology office I will transfer.

Fatima Colindres Everyone is super helpful and friendly. I have been coming to pacific rheumatology since early 2000s and I am so happy with how I have been cared for all these years. When I first walked through their doors, I was in so much pain, I was in a wheelchair. Doctor Ruiz, listen to me and tried different treatments, until he figured out what worked for me and figure out what was causing my pain. He listed to me and did not give up until he was able to help me live a more pain free life. His head nurse, Jasmine, has been my savior. Always ready to help me, with any questions I have and has helped me find alternate ways to pay for my treatment. The infusion nurses, are the most caring and professional people I have had the pleasure of meeting. I am so blessed to have found pacific rheumatology for my care and treatment.

Alex Ortiz Extremely dismissive doctors. I am amazed that such a practice can still operate, especially with the number of people on Yelp who seem to have had similar experiences. Dr. Aggarwal is either incredibly ignorant or simply uninterested in helping patients. Do not bother booking an appointment here.

Nino B. Came here for a profusely bleeding hand injury as this was closest hospital. Triage nurse was really nice. Waited in the ER waiting room for another 2 hours before being seen by the Physician Assistant on duty. The nurse with her seemed relatively new and was being trained. I realize financial constraints may have impacted staffing resulting in the long wait time. Overall, staff are friendly, but I would hesitate to come here for anything more complex or serious.

Ana Banana Great staff - doctors, nurses, therapists are all caring, warm, hardworking, and always available in the ICU for my husband. They are staffed well. They have time to get to know their patients. Unlike other hospitals and clinics, Seton is spacious and well staffed unlike other hospitals in nearby cities that are over crowded. I’m glad we ended up here. only because other hospitals are full. This place is a gem. I will consider switching to Seton Hospital for all my health needs, too

Mike Eyraud Malpractice lawsuit coming shortly. I went in with high blood pressure, and they literally drugged me and did procedures without my consent. They attempted to turn off the lights and put me to sleep in order to rack up the bill, but luckily the drugs wore off and I was able to successfully leave. I just received a 5k plus bill, and I was told I would not be charged because "they have homeless people there". Im unemployed and disabled. This place should be avoided 100%

Bea Sharp The worse emergency room. Dr. Crane is rude and racist. She stereotyped my family when she walked in, belittled my son, and made us feel like we were wasting her time. I get bedside manor is not usually doctors traits, but congratulating someone for having diabetes is disrespectful and distasteful. I will be writing a letter to the medical board and the head of Seton.

Nenette Tong My brother was in the ER at Seton last night and the nurse Kieth Frias took great care of him. My brother has Down Syndrome and is nonverbal so it could be hard to care for him, but Kieth was so patient and gentle with him even though the ER was really busy that night. My family and I were so appreciative of his advocacy for my brother’s comfort (i.e. advocating for giving my brother more time to try to urinate vs. sticking a catheter in right away). Thank you again Kieth!

Vesta UCSF Otolaryngology: impossible to schedule an appt with an ENT at their Sutter location. The first time the scheduler booked an appt for a provider in Redwood City (4 hours driving time RT) despite my request for Sutter Street location. I even confirmed the location before ending the call. 5 phone calls later, still getting the runaround ("Well call you back...")-who knows when? None of their return phone numbers connect. Ive been a patient at UCSF for over a decade. The evil empire strikes again!

Marie Deschênes The doctor didn’t show up to my appointment, her assistant did instead. She was quick to diagnose not much and sent me home with nasal sprays that didn’t work. I was expecting to see the doctor later but when I tried to book they said “No you’ve already been seen.” I’m still dealing with the same issues months later. Just got another order, will go somewhere else.

Lauren Savage Day 1: 3 hours on the phone trying to get an ENT appointment for an urgent swallowing issue. Got a time for the next day. Got a call back that they had to cancel it with no reason. Day 2: Got a call to reschedule. Spent an hour trying to get connected. Got an appointment scheduled for 2 weeks from now. Day 3: Got a call back that they had to cancel that appointment- doctor does not see 14 year olds and other doctor is on sabbatical. Next available appointment is 3 months from now. Now we have to go to the hospital instead. UCSF Otolaryngology scheduling services are atrocious. They dont even know who their doctors are or who they see.

Carmen Castillo Im wondering if anyone is working at this office? I called three times and all I get is a recording. Nothing else. This is supposed to be a clinic for humans, but no human is answering the phone. This clinic really needs to be more customer service. We are people needing to see a doctor.

Nick Kinling Avoid if you have any moral compass. They are a business built on price gouging. They perform "services" on top of normal visits and charge you astronomical amounts. The doc offered to clean one of my ears and they billed me $400. Truly disgusting. Please make sure protect yourself and ask the doctor before they do anything extra. Better yet, avoid this place entirely.

Anthony V Disgustingly irresponsible! This place is like the KMart of dental schools. The students are okay, but everyone else is in a bad mood. There is no respect and dignity towards their patients. If you want to feel desperate and like you don’t deserve to be treated well, then go here.

Nishant Motwani Theres a reason I am giving this clinic 5 starts, bear with me. Yes, the front desk doesnt return the calls a lot, yes, the clinic doesnt process insurance, yes, it speaks volumes. However, Dr Roberta Jurash and Dr Jennifer Buchanan are amazing amazing professionals who have been the only doctors to have been able to help me with TMJD, I have spent a lot of money on cures before this, and not much improvement earlier. Just because the doctors are so awesome, and from what I hear these doctors are new to the clinic though incredibly incredibly experienced otherwise, give them a chance. They care incredibly and often spent event an hour with me, sometimes both of them together, working on my treatment. IMO, these doctors deserve a better reception and claims processing process, but I go through those pains for the incredible care.

Joann McClusky Stay Away. On my consultation with Dr. Sohail Saghezchi I waited for an hour while they looked for the disk of my CT scan. He came in and told me they couldnt find it, so I would have to come back. On my next visit they again told me they didnt have the disk and spent 30 minutes looking for it. I hand delivered another disk 2 weeks before. He was dismissive of my serious medical history. On the surgery day I told them I was allergic to Amoxicillin. He replied, "no shes not". He said he wasnt going to give me an antibiotic. This scared me. Ive always had antibiotics for dental surgery. Im on immunosuppressive therapy for a serious autoimmune disease. I felt my health and safety were in jeopardy. I left without doing the surgery. The doctor billed my insurance for another office visit for the canceled procedure. Im not sure thats legal.

M Le My original appt for a TMJ consultation here was scheduled 1.5 months away, but the office contacted me just a few weeks later with an opportunity to get off the waitlist due to a last minute cancellation, which I really appreciated. Dr. Roberta Jurash listened carefully to my complex TMJ history, looked at my imaging, and provided some very useful guidance on the tradeoffs of different treatment options. She also provided some practical daily exercises and therapies that I could use, and was also helpful with follow-ups over email several weeks later. :)

Sabrina Lee I usually don’t make reviews like this but originally my mother and I decided to ignore the negative reviews here because we were referred here due to my unique situation with the position of my wisdom teeth and wanted to value health and safety over everything, HOWEVER, after the horrible customer service and treatment we have received from this dental clinic, we have decided to cancel my appointment all together. It all started when my wisdom teeth were deemed by my dentist as needing to be removed and he referred me to an oral surgeon, Dr McDonald in Pinole, CA. Dr. McDonald took some X-rays and decided to then refer me to UCSF due to the fact that one of my teeth were very close to a nerve and said “they were the ones who created the procedure for this exact situation”. After we got the referral my mother was concerned about the bad reviews here and was hesitant but after some thinking we decided to continue with visiting the office and having a consultation. After the consultation I made an appointment that same day with their office before leaving. A couple weeks later they abruptly called me saying that they had to push my appointment, because the doctor I was scheduled for (the one I saw for my consultation) was suddenly going on vacation. The only alternatives for my rescheduled appointment was something as short notice as a week later or something as far out as three months later. I couldn’t do a surgery that would take me a week to recover on short notice because I was already scheduled that week for work. So I took the appointment that was months later. Throughout the next few months they would call me whenever they had a cancellation but it was always on a short -notice week-later appointment, again, I HAVE WORK. Another reason why I couldn’t do such short notice is that they have still not given me an estimate for how much the entire procedure would cost me and how that would work with my insurance. Finally, today they tell me how much it would cost but not before telling me a convoluted explanation for why I have to pay the entire procedure and then have my insurance reimburse me. Now here is the part where I feel like I should mention that my family are immigrants and I have grown up struggling with these kinds of situations where both me and my parents have to figure out the healthcare system and how to afford things like this. I won’t get into too much of my personal unfortunate circumstances regarding my insurance, but basically I had some consecutive phone calls with someone in their office and asked all of the questions me and my parents had regarding the way they were going about billing us and our insurance. During this phone call, this particular person responded to what I thought to be a normal question, since I and my parents were very confused, but laughing at me and saying “that’s insurance fraud” with a condescending and accusing tone. When I tried to further clarify that I was just confused and relaying my parents’ questions, she then proceeded to accuse my dad of having some kind of bad intent after I mentioned that my dad was confused why it had to be done that way. When I tried to defend my dad by saying that my whole family is just trying to navigate this whole thing and figure out how we are going to pay it, she then reasoned that she worked in pediatrics and “understands”. I was beyond shocked and upset and just ended the call as politely as I could. I’m not sure what she meant by her last comment but I don’t really care to dwell on it and think about more than I have to. I just wanted to write this to warn other people of my experience. I hope this review was clear enough, I’m still upset and don’t want this to be any longer than it already is.