Alameda Alliance for Health - Alameda (CA)

5 /5 Nancy Hu: Today I want to thank Lily, a customer service staff, for not only helping me solve all the problems, but also answering my doubts and very wisely resolving my misunderstandings about other staff members in the past period of time. The most important thing is that she answered my doubts. She said that she carefully read the record of the complaint, and the staff member at that time did note that I had no intention of complaining. I was relieved and resolved my misunderstanding of that staff member after hearing this. Then I asked Lily why the company sent a letter of complaint to my family doctor. Lilys explanation was perfect. She said that the purpose of all staff and the company is to satisfy customers, so I think there is no complaint, but the company still has to do things to the best of its ability so that the customer service can be 100% satisfied with the family doctor. Wow! My God, its so touching! Not only all the misunderstandings were eliminated, all the problems were solved, but it also made me realize that it was my own inappropriate speech that caused the trouble. I summarized the reasons, which are mainly caused by the cultural differences between China and the United States. Chinese people pay more attention to the inconsistency between inside and outside when speaking. They agree in their hearts, but they are not so rigorous when speaking. American culture is to take what you say literally. All words are sometimes subject to legal liability. I am really sorry that I have not fully mastered American culture and have caused trouble to the staff, me and my family doctor! But Lily can solve all the troubles caused by cultural differences! Her ability is really unique. Lily is also very caring. I can feel her personality charm across the phone line. I think such an excellent talent should be known and understood by the senior management of Alliance, so as a customer, I solemnly express my feelings about her ability here! Finally, I would like to thank all the staff of Alliance. Thank you for your love and warm service. Every time I deal with you, it is a pleasure! With such an excellent team of employees, I believe there must be a special elite management team. Salute to you! Sincerely, Your customers

4 /5 Jay: I see a lot of misunderstanding in these reviews. Alameda Alliance is just an administrator for government-funded healthcare. They have nothing to do with scheduling medical appointments or anything else related to the quality of care given by your provider. Theyre in charge of managing which benefits you have and what will/wont be paid for, and that is based on govt funding and regulations. Theyve actually been very helpful to me and have helped me understand how to maximize what Im getting from my benefits. A lot of the frustrations people express have to do with our broken system of health care in this country. Government-funded health care cant pay providers as much as private, so most health care providers wont accept it, which means there are fewer providers to choose from, which makes it more difficult to get appointments and can result in a lower quality of care. But that cant really be blamed on Alameda Alliance. My only complaint has to do with dental coverage, but AA doesnt manage that; Medi-Cal Dental does. Medi-Cal Dental coverage for crowns is terrible.