The Best 19 highly rated medical facilities near Oakland, CA (Page 2)

Wendy B Dr. Tsao is very knowledgeable and is a wonderful Dr. She was very attentive and understanding to my needs.

Landon Merrill Lillian has been my PCP for 4 years and I would change insurance plans before leaving her. Shes incredibly personable and always asks about my family, mental well-being, exercise levels. Always encouraging and compassionate. Never pushed unnecessary testing on me and has even talked me out of testing Ive wanted (without making me feel like an idiot for asking).

Velvet Siren She really takes the time to explain the details of whats going on, and makes sure you understand before you leave.

Adeline Colette Arriola Lilian Li-Ning Tsao, MD is nothing more than a sales person. It was a horrifying experience. If I were you, Id elect another Dr. Her interest seems to be a financial connection or something to "referrals" that are not covered by insurance. She barely allowed me to speak because she was in the middle of her sales pitch.

De Sheng Not a good doctor . Don’t recommend it !

Joanne Conwright The Roots staff and organization are superb. They provided the three of us special treatment since two of the people in the car have walking problems The staff made a friendly and sustainable connection. I will always remember their smiles. I had both Covid-19’s test completed at Roots mainly because of the staff’s professional. I will get my booster shot at Roots in the month.

Onurkan K All the staff are very professional and kind. Dr.Mitchell is caring, knowledgeable, and helpful

Pattie Dr. Williams is one of the best doctors I know but I dont like the way some of the staff there treat some of us that go there. They talk down to them and act like they dont know what they are doing. Small things like that can make for a hard trip to see the doctor.

Melanie J I went in at 930 am and was out of there by 1015 am. I received my covid 19 test shot on a Monday morning, and I had my results Monday at 11pm. This was not as bad as my anxiety made it seem. I will be going to this sit if I decide to get vaccinated soon. Everyone was professional and kind. It was a pleasant atmosphere and I appreciated the entire experience.

Something Clever This hospital was pivotal in saving my ability to walk and was amazing with the care and understanding I was allowed. Being a visitor on vacation that became paralyzed from the shoulders down on my vacation was very intimidating. The nurses and doctors were very helpful in teaching me how to walk again and educating me about my condition. I truly believe my paralysis would have been permanent if it had happened at home in Kansas.

Vahid Razavi The best doctors, most caring staff. Kindest nurses, physicians, hospital staff folks. I had an ER visit. Details of my visit are private. They cared. These Physicians, nurses and medical staff have taken their commitments and ethical obligations seriously. God bless them!

Jennifer Chandler First time coming here for endoscopy. Waiting an hour an 20 minutes to be called in. Absolutely unacceptable. I usually go to PAMP in Palo Alto for this type of procedure. Never waited more than 10 minutes. Id heard so much good things about UCSF and wanted to give it a try. Never again

John Crandon Had an unexpected visit to the UCSF ER on Halloween night. You can imagine how busy it was. But everyone was organized cool calm collected and focused. It is easy to see why this is one of the best medical schools and hospitals in the country. Thank you to everyone who took great care of me especially on floor six including Garry. Victoria. Roselle. Virginia. Emily. Their caring service dedication and commitment is really truly unmatched. I felt safe and secure in best of hands. This is where I would always send any family member.

Sarah Ryherd I came in here through the ER at 3am on a Sunday and was so nervous but all of the staff were so incredibly kind and put me at ease. It wasnt crowded so I was seen quickly and immediately got a bed with hydration and pain medication which helped a lot with my discomfort. Some initial labs came back not looking so good so they promptly admitted me. I got a lovely room on the 9th floor with great views of the city. My whole team of doctors worked so hard on my weird symptoms and labs to come up with a solution as quickly as they could. Thank you to Dr OConnell, his advisor who I regretfully dont remember her name (it was a lot of information), and also Dr. Guy for being so communicative, kind, and helpful. I really appreciate all the time you took to do tests and try to figure out what was going on. The real superstars, though, are the nurses who looked after me for so many hours in there. Thank you so much to Ysabelle, Danielle, Shane, and Olivia on the 9th floor who so gently and carefully took care of me. What could have been such a nightmare visit, because the healthcare system is difficult, was made so much easier by their kindness.

kmaintl L My 1st surgery, which was a brain surgery yesterday, at Sutter Health CPMC Van Ness Campus and this is specific reviews for ICU nurses post surgery. I had RNs Stephanie Brown overnight post op and Catherine Constantinesco all day after in ICU and if anyone could make you feel like your recovery is important were these 2 RNs. Each did everything, total care. Good patient relation, care, and you never felt like they wouldnt bend over backwards to get you anything you needed. NP Alex was part of this great team and he shared all info with our team of doctors that were monitoring me. After my surgeon gives me the news that they could NOT get all the tumor, it was refreshing to get this quality of care. I hope this review is shared with their nurse manager and them.

Maria Frolova Went into ER for high blood pressure and ended up in ICU for a different reason uncovered as the doctors ran the tests. I have never been to the ICU before so it was all new and scary for me. I have to say if something ever happens again, I would only go to Van Ness campus. The staff is fantastic, everyone (and I have met a lot of people) are very professional, patient (I can be a handful), friendly and positive. The facility itself is great, single occupancy rooms, very comfortable, new everything. I loved everything - the quality of care, the quality of people, the quality of facility. I do hope to never be admitted again for any reason but I am very happy San Francisco has such a great place for people who run into serious health problems. It’s a gem.

Kim Major I was his patient for 3 weeks at kindred hospital. I had to ask who this person was coming into my room, taking his stethoscope out and listen to my lungs/heart for a brief moment. Then BOOM! he was on to next patient. I was never notified about changes to my medication regimen (per his requests), I was left clueless as to my care (my ‘case manager’ said my Dr. said I was supposed to go to a SNF after my discharge; he never mentioned a THING about that to me). I’m thankful to be alive, but this is NOT quality of care you’d expect from your primary physician.

ginger texeira I had been transferred to Kindred in San Leandro from another hospital. The hospital that I came from could not get my fistula to heal. With the help from Simon and the great team of doctors I was sent home after a couple weeks to continue to heal for my next surgery. I also want to thank my superstars in PT Joaquin Rocky Nikil and Veronica. You helped me get my strength back and be able to walk out the front door. I also want to thank Jeff in OT. They all made me look forward to my sessions. I cannot express enough the care I received at kindred. Thank you!!!!

Alex B Apparently, some of the workers, at times, appeared to be hostile/bigoted. When I arrived a nurse (Austin) who seemed nice took my things, including a Navy Blue Jacket, Tommy Hilfiger, Size medium. At discharge, a different nurse returned some of my belongings... yet she kept a form I expected to read/sign. She did Not return my blue jacket. I called and emailed, and did not receive an apology or real reply - the response seemed hostile, as if they feel they are doing me a favor. Please send my jacket or the replacement cost.

Stephanie Bilodeau This place and the people in it save precious lives everyday. My mother has spent many nights in facilities like these as someone with a severe mental illness. This one was different. It was compassionate. The doctors were caring and invested in helping her get better with the right treatment and medications. It’s a fine balance trying to figure out what each individual person needs — and the doctors and staff from the recreational therapists to the people who brought her the socks with the sticky bottoms each day — helped her feel safe and cared for. Surprisingly, she said the food wasn’t bad at all.

nikki adkins I really liked it there. I was in there for a mental health crisis, and I had a lot of fun. Being there healed me as a person. All the staff was very kind, always checking up on me and making sure I had everything I needed. Making friends and the chocolate milk was the best part though. If you ever go, try the chocolate milk.

Ellie Weiksner pretty good as far as psych places go. some nice staff. showers are SO cold tho. i wish they’d do something about that.

Alex B Apparently, some of the workers, at times, appeared to be hostile/bigoted. When I arrived a nurse (Austin) who seemed nice took my things, including a Navy Blue Jacket, Tommy Hilfiger, Size medium. At discharge, a different nurse returned some of my belongings... yet she kept a form I expected to read/sign. She did Not return my blue jacket. I called and emailed, and did not receive an apology or real reply - the response seemed hostile, as if they feel they are doing me a favor. Please send my jacket or the replacement cost.

Cassandra Rosas This place saved my life. The first time I came here, I was 12 years old. I was very scared but the staff were really nice and supportive. The program is really helpful, Id recommend this place to any child who is struggling with mental health. They also have a program to treat EDs. Ive been to the 3 East B adolscent psych unit multiple times, so Im very familiar with everyone. The therapist Emilio, Megan, and Susanna were so nice to me, and a nurse named Chris. I spent 2 of my birthdays here, my 13th and my 14th. They made it a fun time even if we were in a hospital:) The patients Ive been with were always really nice. Not much drama happens in this hospital. Thanks to this hospital, I am now happy in life, learning to cope with stressful situations. Thank you, Alta Bates.

Holly Trief Pretty much saved my son’s life. Big shout out to Dr. Arnold, the partial hospitalization and intensive outpatient program staff and for the nurses and aides. Good communication, open atmosphere (able to see the patient rooms and interact with nurses and staff during visits), and great Simpson’s chess game! Hospital facility is a bit dated but a shiny new hospital doesn’t always equate to the best care.

Lindar K. Greenwood Nothing like the horrible things you hear about psych wards. Ive been treated with the utmost respect (even as a trans woman), I was seen promptly by a doctor, psychiatrist, and social worker, and all staff has been absolutely amazing and sweet. This place has really helped me in a very dark time in my life.

Roman Galvan I was the top dog there the supervisor Jeremy wanted no smoke with me and neither did the kids cause they already knew what’s up. The big homies were Kate and my homie Jonus

Mark Oliver Just want to give a yell out to Emillio who was a rude jerk when I was at the site to visit my daughter he asked me while I was there for visiting hours who I was there to see and I told him my daughters name and he told me that person was not there . There are 2 other visitors there to visit during evening visitation who witnessed this scene . He asked me if she went by another name and I replied. Not to Me her father . He said his her name alex and I stated not to me . Can’t believe this treatment to see me daughter while going through All this stress . Please terminate this employee! While I was there I asked to leave with my daughters of 12 years back pack from school that I was informed by Dr Marcus I could take home and I was told by Emillio I could not have it and when was insistent he asked my daughter . Of course I was insistent because she has no need for these items while inside . While discussing the mater with Nurse Elizabeth , Emillio interrupted me several times and I did yell at him to shut up , but I was already peeved by him telling me my daughter was not there and I had driven from far to see my daughter. Please terminate or train your staff . Emillio does not wear his name tag openly . I collected it from a nurse because of how I was treated . Public Beware . This place is toxic and I Will return with more about the adolescent psychiatric ward that has turned my stomach . Stay away from Alta Bates Berkely !

Latrenda Leslie The additional star is for the nurse on shift that clearly had empathy. As for the Doctor, my physical experiences were minimized. I feel like the attitude was “if you are going to waste my time, I’m going to waste yours. If my symptoms were correct, I will be back to ask him to say “black woman, I believe you.” I know people come in with false claims all the time. However, I’m still sure he must follow the Principals of Medical Ethics. I also believe he was giving me false information. I’m not sure what happened to Eden. I had two C-Sections here, but I won’t be back. I’m going to the “ghetto”...”they treat me better.”

Lisa Pieretti I recently had to take a friend of mine there because he broke his ribs and werent sure if it punctured anything. We got there at 4:00pm and were taken to imaging quickly. But that was the extent of that. We remained sitting in the main emergency area for hours. When asked if we could get an update we were literally shooed with a hand. When one of the many employees decided to give us an answer it was they dont know, its whenever the Dr decides to look at them (X-rays). Well that told us nothing. The nurses were steadily talking and laughing with one another. Some even flirting with each other the whole time I was there. It was ridiculous. I had to leave my friend there at about 7:30 pm so I could go home and tend to my children. I heard nothing from my friend who is also a diabetic with syncope, (he passes out) his blood pressure drops so low from an 80% blockage in his jugular vein. It was now 9:40 pm so I decided to call him. He said they moved him in a hallway and said hed be close to a room. I asked him are they admitting you? He said he didnt know they didnt tell him anything so I decided to call. This was my second phone call to them, I called when I left at 7:30 hoping I would be able to talk to somebody more helpful but was just met with a rude short responsive I dont know arguing with me on the time of arrival and basically hung up the phone. But I decided to call back anyways and ask if he was being admitted.its now 9:40 p.m. and again I get a rude person answering the phone asking me if I have my friends phone number, which I responded of course I do she said then talk to him, I said I did but you guys didnt tell him anything and he doesnt know whats going on he just knows hes in a hallway with 10 other people. She proceeded to ask him if he has my phone number and rudely told him he needs to keep me updated and I could hear him say to her but I dont know whats going on. She said to me the doctor would have to talk to him and hell have to call you back and basically hung up the phone on me. I think these people forget that were people too and have lives at home and other things going on and need to know whats going on with our loved ones if they dont like their job they should pick a different one. My friend hasnt eaten since 4:00 hes got all kinds of medication he takes but these people could care less. Someone needs to do some real re-managing of their staff or at the least start paying attention to what your staff is doing and not doing. A little kindness goes a long way and isnt hard to do

Rupesh Gupta Our 2 babies were born at Eden birthing center. The first experience (2 years ago) was good but the recent experience was very poor. 1. My wife’s OB went on leave just 2 weeks before due date. They did not even bother to call us to explain. 2. The nurses were totally hands-off. Only one nurse actually seemed interested in helping deliver the baby. 3. The anesthesiologist (Jimmy Liu) was inexperienced and incompetent. The epidural anesthesia that he gave to my wife did not work well. My wife was in extreme pain for 4 hours and her condition just got worse as urine catheter could not be inserted. Jimmy had to be called thrice to get the epidural right. In the end the epidural did work but by then so much medicine had been injected that my wife started vomiting incessantly. At that point we lost hope for a vaginal delivery. The management should seriously consider hiring better staff. Until then, I would be discouraging my friends and colleagues from going to this birthing center.

JAMES Thank you all the staff in the emergency department, especially Peyton D., Matthew Parparian, and the CT scan in-charge. I received the best treatments in the first and right time. I thank God we have such a good health provider and team here in Castro Valley. Me and my family are proud of you all. Your smiles are unforgettable and made me feel so calm during such worse body situations.

Phyllis Horneman Our doctor sent us to the emergency room because she thought my husband would need an intravenous medication. The guard sent me back to my car because her sharp eyes saw that my trunk was open. My husband uses a wherlchair/walker and she made sure we got the registration form as well. He was evaluated and determined to be in no immediate danger. We were in and out of the waiting area for about 3 hours as they did various tests. The doctor went over recent medical history and asked my husband to consent to admitting as treatment would take more than a day. He agreed. While the process took a good deal of time, people were polite, efficient and explained what the tests developed. Staff was knowledgeable and helped people in greatest need first.

Justin Herring I would put a half because last night the nurse and doctor were very nice. I take a medication that is a narcotic and go through withdrawals when I dont have it. I was given a prescription but do not have the money to fill it. Came to the emergency room again so that I can get through the night, the doctor on her high horse said they would not give it to me, my symptoms are not sever enough yet, wait for the social worker. She just signed me out. Now I am going to go home suffer through the night then drag myself to social services to try to get some assistance with my medical coverage. Thank doc, you have a big heart. I love being treated like a dope fiend.

Mariel Soriano This was the worst hospital experience I’ve ever had. The staff was extremely disrespectful and rude, and dismissive of my symptoms. They treated me like a was an incompetent, and didn’t know about my own pain and body. They came in and took the bed I was sitting on so then we didn’t even have a bed. It was disgusting and dirty everywhere, and they couldn’t tell me what my bill was going to look like. They don’t run any tests, and literally kept gaslighting me saying I was just overreacting.

Eleanor Morgan I used to think highly of ABSH but not anymore. Not long Ago I was part of a Ethnic Health Program at Summit! First meeting in the cafeteria then later meeting at Samuel Merritt. As the Vice-president of St. Luke Society I led community meetings in summits library. Nevertheless, as a patient I have been my talked down to, forced to leave the ER with a very high blood pressure, barely listened to, mocked my grandchildren s names that start with the letter D, been insulted, lied in, lied to, theft of meds by an EMT after taking me home, and finally saw a doctor who had no clue why my stomach hurts so I ended up diagnosing myself. The ER doctor didnt give me her name but said blood tests showed "kinda not so good with your kidneys," but discharged me with no explanation of the results from kidneys. Blood draw. Most of my ABSH doctors have left Sutter and I dont recommend their "services". Im thinking of either joining Kaiser or being seen at Urgent Care instead of the ER. I am also going to ask for copies of my medical records. I believe Ive been diagnosed incorrectly because of a stalker who practiced witchcraft. When they dont know anything about the existence of this trauma, they have chosen to brand me with psychosis. If I had to do over again...I wouldnt. I appreciate Dr. William Lewis and Dr. Terrance, surgeons. But post-operative care was shaky and I almost choked to death in front of an RN who did nothing to help me. Be watchful and prayerfull if you end up there .

_ KK I had called for an ambulance because I was having extreme mobility issues and shortness of breath and a bit of chest pain, they determined I wasnt going to die which is great, but then they discharged me without me being able to walk. I explained the issue and the nurse told me I could leave or they would call security and that she I saw you walk-- I got out of bed and attempted and collapsed back in. Cue security, I fell in the hall, didnt matter, I ordered a Lyft and fell a second time between the Lyft and my apartment building scraping my hand and bruising my arm. If I had an excess of money and time Id file a lawsuit, but if I had money none of this would have happened in the first place, would it?

Michael Roberts Ive heard horror stories and experienced a few at other VA facilities around the country. Oakland VA is a far different story. Ive had Kaiser, a ton of different insurance companies and HMOs over the years, but my best care has consistently been through the Oakland VA clinic. Martinez has also been outstanding. I am very grateful for the care I get there!

Danny Safirstein Horrible service, unprofessional nurses, and physicians that have absolutely no respect for time. Have had multiple instances where I’ll make an appointment a month in advance, show up at the appointment on time and end up waiting over 2 hours to be seen because the doctor can’t pull himself away from a conversation. Unfortunately there is no winning here. Worth the drive to ANY other VA location.

D James I recently visited the VA Oakland Community Clinic for my healthcare needs and I must say, I was thoroughly impressed with the level of care I received. Contrary to some negative reviews Ive come across, my experience was nothing short of excellent. From the moment I stepped in, I was greeted warmly by the staff who were incredibly professional and attentive. The facility itself was clean, organized, and conducive to a comfortable healthcare experience. What truly stood out to me was the dedication and expertise of the medical professionals. The doctors and nurses took the time to listen to my concerns, address them with care, and provided me with comprehensive explanations and guidance throughout my visit. It was evident that they were genuinely invested in my well-being, which greatly reassured me as a patient. Moreover, the efficiency of the clinic was commendable. Despite being busy, appointments were punctual, and I never felt rushed during consultations. This made a significant difference in my overall experience and left me with a sense of confidence in the healthcare provided at this facility. In addition to the exceptional medical care, I found the support services offered at the clinic to be invaluable. Whether it was assistance with paperwork or scheduling follow-up appointments, the staff went above and beyond to ensure that all my needs were met. Overall, I cannot speak highly enough of my experience at the VA Oakland Community Clinic. The level of care and professionalism demonstrated by the staff exceeded my expectations, and I left feeling grateful to have access to such outstanding healthcare services. To anyone who may have doubts due to negative reviews, I urge you to give this clinic a chance – you wont be disappointed.

elvin brown I have read these four and five star reviews of the Oakland VA clinic and Google needs to remove them from their platform for making false statements. Because I have been going to the Oakland VA outpatient clinic since 1992, and I have never experienced satisfactory service there, the medical staff is very incompetent and they are the rudest staff at any of the VA clinics. And they’re only good for is prescription refills and that is it..

Ray Freeman DONT BELIEVE THE 4 AND 5 STAR REVIEWS! Staff is very rude. My wife and I are both Veterans and both sensed a ton of hostility on multiple occasions. Staff also told my wife that her PCM is usually late so she can wait, or, get this, just leave?? Let alone me, (I can deal with rude people.) My wife got discharged for too much anxiety and her mental health isnt great. MH issues are very common, especially amongst Veterans, in my personal experience. So with Veterans, some of them having been deployed, traumatized, and having health issues, THIS IS HOW YOU TREAT THEM? I dont know how much of the staff has served this country, but I can tell you that if more of them had, they would work on their customer service. SIDE NOTE: These people get paid for customer service anyway. Veterans or not Ive seen teenagers with better customer service then them.

Mike Salzberg Wife got hit by a car on March 11th. Care in emergency was fine. 0 follow up no call have made many , many calls to try to set something as instructed but know one owns anything. Just such poor patient care after the fact. Shameless

Brian Castleman I found my stay at Highland Hospital to be quite unpleasant. I went to Highland Hospital after my assault. Unable to eat, I asked for protein with a straw, and being a vegan vegetarian, they gave me a plate of chicken that I couldn’t chew. It sounded like they were having some party in the waiting room, and nobody was helpful to me. They put me on a video chat, and then they tried to tell me that I needed to be on Ambien, which makes no sense at all. I didn’t do anything wrong. Are they siding with my assaulter? Why would they tell me I need medication? I was violently assaulted on the street. I am entirely innocent. One of the male nurses took me to a testing room, and when it was over, I was so confused walking through the holes. The people who work at the hospital were yelling at me and pulling in that direction. It was such a confusing, scary experience for me. I spent so long wondering and lost. Why is everyone so unhelpful and so aggressive? Can you please put up signs and make it easier for us? Im happy you’ll be more helpful. It took me way too long to get out of there and was very unpleasant. I ended up in the area where everybody ate and looked at me like I was not supposed to be there. I was finally able to get out through a back gate. Someone finally helped me. I am not someone who would ever recommend this hospital, but it’s a hospital. I have to use it. I’ve been assigned it. Let’s help make this a more peaceful world and a better, more compassionate place.

Brittany Storm Review of Highland Hospital – Inhumane Treatment During Illegal/False 5150 Hold on Thursday, Feb. 20th I had an extremely disturbing and traumatic experience at Highland Hospital that I feel compelled to share. I was taken from my home under a 5150 hold, against my will and it was not explained to me why. Which I firmly believe was done without proper justification or diagnosis. From the moment I arrived, I was treated with extreme disrespect, and the situation only worsened as time went on. Any time I asked a question or tried to express my concerns, I was repeatedly told that I was a "5150," which is not only dismissive but entirely inappropriate. Why would anyone address a patient this way? It felt as though they were labeling me and disregarding my autonomy and rights. I am a coherent individual and do not have any mental health disorders, yet I was made to feel as if I was being forced into a narrative that wasnt mine. It was clear that they were attempting to convince me otherwise to justify their actions. One of the most disturbing parts of my stay was how I was physically handled. I was manhandled roughly and forcibly injected with medication when there was absolutely no reason to sedate me. I was not a threat to myself or others, and I had not caused any scene. This unnecessary force and lack of consent were incredibly alarming, and it seemed like the only purpose was to sedate me and assert control, rather than actually help. Adding to my distress, the nurse on duty—who was around my height and had long blonde hair—allowed another patient in the room to taunt me continuously. The nurse didn’t intervene and seemed to find it amusing, laughing along with the other patient. This was not only unprofessional but made me feel completely unsafe and disregarded in a vulnerable situation. Despite my efforts to ask questions and speak to a doctor, I was transferred to a mental institution without having had a proper diagnosis, and no doctor ever actually spoke with me. When I asked why I hadn’t been seen by a doctor, they repeatedly told me I had been spoken to, even though this was not true. It felt as though my rights and dignity were being completely ignored. I am writing this review because I believe Highland Hospitals treatment was outrageous, and their actions may have violated multiple California laws related to patient rights, including the following: California Welfare and Institutions Code 5150: This law states that a person can only be placed under a 5150 hold if there is evidence that they are a danger to themselves or others, or are gravely disabled. In my case, there was no such evidence, and my rights were violated by being forcibly detained without proper justification. California Civil Code Section 56.10: This law mandates the protection of patient privacy and rights. The way I was treated, including being forced into a situation without proper diagnosis and being coerced into accepting a false narrative, violated my rights as a patient. California Code of Regulations Title 22, Section 70215: This regulation sets clear standards for how patients should be treated in health care facilities, including ensuring their safety, dignity, and respect. My treatment was the opposite of these standards. I am deeply concerned that the lack of proper care and respect for my rights may be part of a larger issue. I have seen videos of how the system can retaliate against individuals who challenge the medical system, which makes me hesitant to even share this review. However, I feel it is important for others to know what happened to me in hopes that something might change, and that others will not have to go through the same thing. Highland Hospital needs to seriously review their practices, train their staff in patient care and respect, and make changes to ensure that individuals are treated with dignity, especially when they are vulnerable. The treatment I received was not just unacceptable—it was harmful.

Jose Franco Completely unprofessional made us wait 3 hours in er and they had the audacity to say it will take a couple more hours. I never right reviews but this has to be one of the most unorganized hospitals I been too. Get your stuff together highland staff!!!

Nonna Pastore Im sharing the most horrific experience with Sutter Health/Sutter East Bay, a medical practice in Orinda that Ive been seeing for over 10 years. I had been suffering from a cough and a fever for almost a week so I called Sutter East Bay in Orinda to see a doctor. My usual doctor was not available so I requested to see a different doctor. This doctor ordered 2 chest x-rays and later emailed me saying that I did not have pneumonia and did not need antibiotics. Three days later after continuing to battle a fever with my cough getting worse, I went to the same Sutter Easy Bay Orinda Urgent care facility. A different doctor who "helped" me reviewed the same previously taken set of x-rays and said that I did, in fact, have pneumonia and that I needed to go to the ER. I went to the ER, where I spent 90 minutes being asked by multiple nurses and doctors why my doctor just didnt give me antibtiotics for my pneumonia. What should have been a routine diagnosis has now turned into an over $16,000 ER visit which confirmed that I, indeed, had pneumonia and resulted in a prescription for antibiotics. Over the last 2 weeks, my husband and I have called #sutterhealth, #suttereastbay numerous times to speak with anyone in a leadership position to tell our story. We have only been able to reach message takers who promised to pass our grievance along to the right people. Absolutely NO ONE has bothered to call us back. #sutterhealth, #suttereastbay does not care about their patients well-being. That misdiagnosis resulted in my enduring 13 days of battling a fever, 4 weeks of dealing with pneumonia, and now a $16,000 bill. Does this seem right to you? Utterly disgusted and disappointed!

Nonna Pastore Im sharing the most horrific experience with #sutterhealth, #suttereastbay, a medical practice in Orinda that Ive been seeing for over 10 years. I had been suffering from a cough and a fever for almost a week so I called #suttereastbay in Orinda to see a doctor. My usual doctor was not available so I requested to see a different doctor. This doctor ordered 2 chest x-rays and later emailed me saying that I did not have pneumonia and did not need antibiotics. Three days later after continuing to battle a fever with my cough getting worse, I went to the same Orinda #sutterhealth, #suttereastbay, Urgent care facility. A different doctor who "helped" me reviewed the same previously taken set of x-rays and said that I did, in fact, have pneumonia and that I needed to go to the ER. I went to the ER, where I spent 90 minutes being asked by multiple nurses and doctors why my doctor just didnt give me antibtiotics for my pneumonia. What should have been a routine diagnosis has now turned into an over $16,000 ER visit which confirmed that I, indeed, had pneumonia and resulted in a prescription for antibiotics. Over the last 2 weeks, my husband and I have called #sutterhealth, #suttereastbay numerous times to speak with anyone in a leadership position to tell our story. We have only been able to reach message takers who promised to pass our grievance along to the right people. Absolutely NO ONE has bothered to call us back. #sutterhealth, #suttereastbay does not care about their patients well-being. That misdiagnosis resulted in my enduring 13 days of battling a fever, 4 weeks of dealing with pneumonia, and now a $16,000 bill. Does this seem right to you? Utterly disgusted and disappointed!

Iliyana Ilieva The first impression when we walked in was that the place doesnt look clean, especially the chairs in the waiting area. My husband needed to be seen for abdominal pain. He checked in at 3:40pm, the estimated wait time was an hour and a half and they work until 5pm. Right at 4:45 we were told that they wont see him, because they probably are not equipped and told us to go to Emergency room. They never asked him how much does it hurt or see him and decided they were not equipped. Waited there for more than an hour and got kicked out, because they are closing in 15 minutes is what it felt like.

J R Easy to find. Parking lots (yes lots) were all full and are small when you have an SUV an a child you have to take out. Maybe it was the time of day I went. I am not sure but very limited parking even with the space they try to give. As there is limited street parking cause it turns into residential houses. Staff were overall friendly and nice. The receptionist at the Lab, seemed a bit cold. As she was the only one to not even acknowledge me as I stood in line. But the tech was epic an I didn’t even feel the blood draw!!!! Sadly it’s the only Sutter health out in the East Bay. Avoid the one in Antioch as it’s horrible and the quality is not what is seen or expect at other Sutter healths.

laura taggart While pregnant with my first baby last year I visited an OB here and loved her! So attentive, knowledgeable and kind, she always took the time to answer all our questions and we never felt rushed. She caught my preeclampsia (even though test results were borderline, and I had little to no symptoms), trusted her gut instinct, and got me to the hospital in time for further testing and delivered early which saved both me and my baby. So thankful for her! Everyone at the front desk was also helpful and kind. Will be coming back here for baby #2!

Mark Hoogs I have 2 primary issues with the experience at Sutter East Bay in Orinda: 1) In my opinion, they have dishonest and deceptive billing practices - the cost estimate they publish on their website for the type of visit I had is $65; the actual bill I received was $330. I contested it, and after having to follow-up several times after they didnt respond within the time they said they would (over about 3 months), they finally reviewed it and (of course) re-affirmed that it was correct and threatened to send it to collections if I didnt pay (they had been billing me and threatening all along). They would not provide details about the billing codes they used, nor how the bill mapped to the cost estimates that they publish on their website. Insurance bill up-coding (e.g. charging for a more complex service than was actually performed) is a huge problem in this industry, and a major reason behind why health care costs are so out of control. 2) The quality of care is unacceptably poor - while the doctor I saw at this most recent visit was very nice (as was the other doctor I saw last year for a general check-up), he wasnt able to add any more value than I got from searching my symptoms on Google or speaking with the advice nurse over the phone when making the appointment. The only value I got from the visit was a referral for a blood test (which didnt require the visit), and a referral to another doctor to try and figure out what he couldnt (for another charge, of course - the good-old boys referral club). Definitely not worth the $330 they charged me. Additionally, unfortunately even with the blood test, nobody ever followed-up to give me the results. Initially I figured that may be a good sign - there were no issues (although odd that nobody would let me know that). But after about a month, my curiosity got the better of me and I called to ask about it, at which point they told me there was actually a slight abnormality which I should come back in for (you guessed it - for an additional charge). Finding new and innovative ways to bill me never seemed to lack; competence in care and concern for my well-being certainly didnt come across as their priority. Overall, this is a very poorly run operation, built around their prioritization of profit over patient well-being. Had their response to any of this been to take responsibility and correct the issues, I could accept that - even honest businesses make mistakes. But businesses with integrity own up to those mistakes and make them right. Sutter East Bay did not do that in my case - they did exactly the opposite - and judging from the other reviews Ive seen online, that seems to be commonplace for their business.

Stfu Abhorrent place. I spent 30 days here under the vice of Corey Priesman. Staff stated that I was combative and uncooperative, which is far from being the truth. If you "misbehave" (or they just want to for whatever reason that might be), they take you to a black room, tie you down, and give you a sedative and wait there until you fall asleep. They treat you like an animal. This is a very huge reason as to why Im vegan. DO NOT GO HERE NO MATTER WHAT.

Susana S I recently visited Dr. Belenger. She listened my concerns. Made me feel welcome and comfortable. Lisa, the nurse was great.

AC Willcox Dr. Lilian Tsao is the best family doctor! She is caring, professional and knowledgeable and most of all makes me feel like she is genuinely interested in my overall health and wellbeing. I always look forward to seeing her which is primarily for a well exams as I’m in very good health. I appreciate her thoroughness during these visits: her preparation before, her recollection on my health history, her sincere presence and sound advice. Her greatest attribute is her “happy demeanor” which I believe comes from loving her profession and knowing how much her patients value her. I am truly grateful for Dr. Tsao.

L-H Santa “{Lover of Life}” I’ve been coming here nearly 8 years and have been blessed to have received excellent and exceptional services with the all the PCPs, PAs, Med Assistants and front desk. The most I’ve waited was 15 mins after I got to patient room to be seen. Practitioners are amazing listeners and diagnosed, prescribed and prevented many medical treatments I needed for my conditions. I’ve seen Dr. Carper, Erica Chong, Dr. Mitchell, Jane Lee (was sad when she left but Erica is amazing!), Dr. Mirmira and also practitioners at their other locations. Even if my insurance changes and it’s out of network (PPO) I would still come here in a heartbeat. I’m sorry to hear that some did not have the same/positive experience I’ve had. Thank you AFP for taking care of us!

Anna DeWitt So So So awful. Will never be going back there. Treated poorly by the front desk staff (who are the least knowledgeable, most incompetent people I have ever met) and the rotating doctor who doesn’t even work there permanently . They didn’t request my records for my prior doctor before my first appointment as I had asked them to do, they wouldn’t assist me with anything I asked about during the appointment (annual breast exam, Pap smear), and they didn’t call me back or attempt to schedule a follow up when I called three times in one day for crippling pain. They told me I was likely to have lethal consequences if I didn’t just go to the ER (for cramps). Worst medical experience I have ever had in my life. They genuinely don’t care about you. I cannot recommend AGAINST going there enough.

Louis Salerno VERY,VERY,VERY friendly, engaging as well professional and caring staff from the front, intake to the examination room talk/interview !!! Warm, Engaging Caring and Professional Staff!!!

aablue100 The acute rehab center at San Leandro Hospital is amazing. The therapist are very skilled and caring. The nurse and cna staff were kind and diligent with our care. Our doctor consultations were insightful and time was taken to listen to and answer our questions. We couldn’t have managed our recovery without the help of our social worker. She spent so much time advocating for us and setting up services we needed. Patient meals were really really good. Highly recommend this center for acute rehab.

Andrea Cortez Went there today and an older lady names MARTHA maybe in her 90s was guiding us to the lobby and she was extremely rude to my mom and I because according to her we were walking too fast she even yelled at us maybe if she gets that mad people dont walk her pace maybe its time to retire horrible experience i really hope someone tells her her attitude needs to go im a super sweet person and didn’t deserve that

natasha wright I came in yesterday stating I was choking on mucus and gasping for air. I was diagnosed with acute bronchitis and given a cough suppressant instead of antibiotics and now it’s worse. Although they were nice I don’t feel much was done to treat or relieve my condition. Hopefully when I return to Er I can get real help.

Pam Garcia Bathrooms are dirty! Sat im ER for 4hours. Waiting for my daughter.. Security guard was nice. But it was a Friday they were very busy..Never did I see anyone go in clean the bathrooms. I mentioned it to the staff. One person said what should I do about it. Seriously I work for AHS. Where I work the bathrooms are definitely cleaner then what these bathrooms were. Even the waiting room was dirty. Hospital should not be dirty.. I sat in my car. The first security guard female was nice. Second security guard male was rude. Kept talking to everyone accept the people coming in.

Skyler Hampton My time in the emergency room was not that long but in the time that I was there this staff was hard-working and really nice to me. When I got admitted for the rest of my stay the nurses and staff wheres super nice and super caring one of the best hospitals Ive ever been to

Tamara Arzumanova A peds patient with an open wound waiting for over 4 hours. Emergency room not full and there is no information. If there was an open urgent care he would have been in and out in 30 min. What a waste of money if you dont actually treat patients and prioritize babies.

JOVANY CUEVAS Been waiting for 12 hours to be seen. The billing nurse clearly lied to me multiple times and when I called her out her face just turned red and she denied it. I still have not been seen after 12 hours! I have ner spent this much time in the waiting area in any hospital Ive been to. The staff is very rude and dismiss everything and take it like you af just wasteland their time. By the looks they only care to such as much money as they can from you. Everyone has implants here, every one of those implants somehow come with rude I dont care attitudes. I should have gone by the ratings and the reviews this place has. Like I said they only care about your money. I WAS REFUSED CARE! Edit. Someone got caught trying to have sex in the office!

Gabby VaLos Plátanos Worst experience in any hospital in any state that I have lived in. Poor service with no organization. Poor setup and unclear wristband system for dental patients; same number given to multiple people and lies told about wristband issuance. Uninformed staff are unable to offer assistance or information. Have been turned away multiple times due to administrative errors. Extremely unhappy, disturbed and frustrated with the services offered in Oakland.

Nancy Hu Today I want to thank Lily, a customer service staff, for not only helping me solve all the problems, but also answering my doubts and very wisely resolving my misunderstandings about other staff members in the past period of time. The most important thing is that she answered my doubts. She said that she carefully read the record of the complaint, and the staff member at that time did note that I had no intention of complaining. I was relieved and resolved my misunderstanding of that staff member after hearing this. Then I asked Lily why the company sent a letter of complaint to my family doctor. Lilys explanation was perfect. She said that the purpose of all staff and the company is to satisfy customers, so I think there is no complaint, but the company still has to do things to the best of its ability so that the customer service can be 100% satisfied with the family doctor. Wow! My God, its so touching! Not only all the misunderstandings were eliminated, all the problems were solved, but it also made me realize that it was my own inappropriate speech that caused the trouble. I summarized the reasons, which are mainly caused by the cultural differences between China and the United States. Chinese people pay more attention to the inconsistency between inside and outside when speaking. They agree in their hearts, but they are not so rigorous when speaking. American culture is to take what you say literally. All words are sometimes subject to legal liability. I am really sorry that I have not fully mastered American culture and have caused trouble to the staff, me and my family doctor! But Lily can solve all the troubles caused by cultural differences! Her ability is really unique. Lily is also very caring. I can feel her personality charm across the phone line. I think such an excellent talent should be known and understood by the senior management of Alliance, so as a customer, I solemnly express my feelings about her ability here! Finally, I would like to thank all the staff of Alliance. Thank you for your love and warm service. Every time I deal with you, it is a pleasure! With such an excellent team of employees, I believe there must be a special elite management team. Salute to you! Sincerely, Your customers

George Karavaras I called to cancel my Medical insurance. A case # was created for my cancellation request by the representative I spoke with and she said she is submitting it to Medical on my behalf. It was never done 3 weeks later. My son needed a hospital visit and now to discover my new coverage that was supposed to start on 10/1 didnt happen because of this issue of Medical still showing me as active. Now I cant reach Medical on the phone after weeks of trying. I tried 3 different numbers, all lead to the same recording which ends my call saying "were too busy, call back another time". If Alameda Alliance for Health company just did their job, this would have been resolved and a lot of headaches could have been avoided. After I called Alameda Alliance for Health back a new rep said, since I moved out of the area, my account with alliance health was cancelled and theres nothing they can do. My original case # to cancel my medical was never submitted and they cannot submit it now because I am no longer a client of Alameda Alliance for Health. This is a horrible organization with poor customer policies and should not be in business.

Boone Mayer I have had a fractured/sprained ankle for about 5 months, and have been unable to walk for 4 of those months. Throughout the process of recovery, every single appointment I have needed (Xray, CT, MRI, podiatrist, PT) has been a complete battle with the Alliance. Their authorization department barely works, and it takes about a month from referral to authorization. Thats if you call them about 5 times a week. Im not sure what happens if you dont. Their directory is completely out of date, many doctors do not take the insurance or have additional requirements for doing so. Those that do often lack appointments for months on end. The representatives often give me completely contradictory information from one day to another. Overall, the feeling I get from the employees is that they generally want to help, but lack the resources and training to do so effectively. They usually dont know much more than I do about how to work the system. Sometimes I will talk to someone whos willing to go above and beyond to help; sometimes I talk to someone doesnt even listen to what I tell them. I have complete certain that my wellbeing and quality of life has suffered significantly as a result of me having Alameda Alliance.

Jay I see a lot of misunderstanding in these reviews. Alameda Alliance is just an administrator for government-funded healthcare. They have nothing to do with scheduling medical appointments or anything else related to the quality of care given by your provider. Theyre in charge of managing which benefits you have and what will/wont be paid for, and that is based on govt funding and regulations. Theyve actually been very helpful to me and have helped me understand how to maximize what Im getting from my benefits. A lot of the frustrations people express have to do with our broken system of health care in this country. Government-funded health care cant pay providers as much as private, so most health care providers wont accept it, which means there are fewer providers to choose from, which makes it more difficult to get appointments and can result in a lower quality of care. But that cant really be blamed on Alameda Alliance. My only complaint has to do with dental coverage, but AA doesnt manage that; Medi-Cal Dental does. Medi-Cal Dental coverage for crowns is terrible.

Kris Jayme Matas I have had zero luck with contacting the office to change any of my information, including through the website. The only communication I get from them is the regularly scheduled robo call inviting me to set up my first visit (I have been seeing the same doctor for some time now). It seems that once its first entered, they will not change anything. Once a month for several months now I have tried to request an address change and have my ID card sent to me since I moved. I get a message on the portal saying its approved, but nothing changes on my account. I have yet to receive my card. Thankfully most of the offices Ive seen accept it on my phone because I dont have the means to print it out. My doctor and clinic are amazing, but I found them when I was still under Anthem Blue, so I give Alliance zero credit for that. Wish I still had Anthem. Edit: Adding a star because I finally got my card! My address has been updated in my account profile and contact info, so I am now getting my mail.

Sam Stewart Im just leaving this review to talk about a time a few months back when I had a seizure there in the hall way and this nurse, there were 2, one black dude and one girl. The dude picked me up and put me back in the bed cause I had got on the floor, I was having the little aura but I didnt think I was gonna have a seizure cause I was there for something else but that dude was Hella cool and yesterday when I was there. I was just really mad cause I was in a lot of pain but everyone did a good job and I got what I needed so thanks! Sorry if I made anyone feel like they did anything wrong.

kristin martin I came in for an emergency rapekit late on January 5th. I waited for an hour and a half and was in the room for no more than 30 minutes. My bill was over $5,000. Im a college student for reference. Actually unbelievable.

James Wu Treatment was terrible enough, why the disrespect too? I came here for an emergency visit. The doctor came and just laughed at me for being freaked out. I walked out feeling ashamed for seeking professional medical advice. I get it, youve probably seen worse, but half your job is to assure the patient theyre going to be okay and they did the right thing by seeing a doctor, not make a joke out of the patient. Then, not a word from this hospital. No calls, no emails, no mail. I thought they forgot to bill me. Then all of the sudden, I got non-stop calls from collections agencies, damaging my credit score. This is despite the fact that I GAVE them my insurance card during my visit. They have my phone number, but instead of contacting me like a normal hospital, they decided to send bloodhounds after me. Unprofessional, discourteous, and judgemental.

Yang $2500 out of pocket after insurance just for 1 stitch. Btw it’s the most torturously painful stitch I ever had in my life. The nurse clearly didn’t know how to inject anesthesia correctly and poked my bone 5+ times. And of course the anesthesia didn’t even work.