5 /5 Teresa: I called in to cancel an appointment that was actually a rescheduled appt., and I honestly was on the verge of tears. Lol. They were so nice. I have a Jeep who has been my best jump and run buddy for ten years now, and there is something quirky going on with it. I needed C.A.T. to drive it and run a diagnostic. I did have someone jump in and offer to run a complete diagnostic, no charge, and right now, that was extremely helpful. We discovered that the problem is relatively minor and Im relieved. I will add that Chico Auto Techs was highly recommended by a local mechanic who has referred others when he is over scheduled with fleet work, etc. He said he has never been disappointed with the feedback he receives from their shared clients. So, with that said, I will have no inhibitions to return to them for major repair work when it is needed. Thank you, Chico Auto Techs, for your understanding of my little dilemma.