4 /5 T. Meyer: my AAA insurance allows work to be done at three different shops in Chico. I went to one a number of years ago and they were good. I thought I would try Fix Auto this time and I found their communication and customer service, on the whole, to be very good. There were a few things they could’ve communicated better such as giving me more notice when the car would be ready and what my options would be regarding picking up or leaving the rental car at the shop, versus my having to take the time to drive it all the way across town and then get a ride over to the shop…. The work appeared to be great and was delivered on time and with a good explanation. Managers were very polite and took initiative whenever they could.