5 /5 Luis Hernandez: This place is a diamond in a rough. While camping up at Bullards reservoir, I got what I thought was a small leak in my tire. I drove into Marysville and ended up at GTO tire because all other places were busy. When I first got there, I was skeptical because of how quiet it seemed. But once greeted, I was feeling a lot better about this place. The gentleman who helped me out was named Jacob. He was excellent, very kind, and very informative from the get-go. I thought I needed to repair a small leak on my rear truck tire. The first issue that Jacob overcame was me not having my wheel lock socket on me. He proceeded to find one and was able to remove my wheel. What a relief! He suggested that I take pic so that I may order the wheel lock to have on hand because I would need it. When the wheel was removed, and he inspected it, he pointed out that it was actually a cracked rim. Unfortunately, they did not have one there. Jacob was nice enough to offer to find one on Ebay for me. He proceeded to take out the spare tire under my truck and installed that one. Our truck was packed with camping stuff, and I had no room to put my huge mud tire and rim in the back. First, Jacob offered to hold the wheel, but I mentioned it would not work as I lived 3 hours away. He went out of his way to install the huge wheel where my spare tire was, so I did not have to shift items in my truck to make the wheel fit. I am very picky when it comes to customer service as I was in customer service for over 10 years myself. It is very rare that I am impressed by great customer service, but Jacob really impressed me. I recommend this location even if it is a small way from the downtown area. You won’t regret it. I believe this place was very economical for all the work Jacob performed. Jacob did a wonderful job so much that we tipped him. I suggest you do the same if you can afford to as customer service this good is extremely rare these days. Jacob, keep up the great work, buddy. God bless.
