5 /5 Sherif Elkhatib: I would highly recommend Dr. Han, not Kaiser as a whole.
I had a great experience with Dr. Han, he listened to my concerns and acted accordingly, requested the necessary diagnostics and conducted the required tests, which I truly appreciate.
However, my experience with Kaiser’s administrative process to get assigned a primary care physician was extremely disappointing. I had to speak with multiple agents over the phone and got transferred at least 7-8 times. Some agents provided misleading information, transferring me to several irrelevant departments and at one point, to a separate institute that only transports patients to and from Kaiser.
I hope Kaiser can address these inefficiencies as they can be extremely frustrating.