4 /5 Linda Puleo: I had three (unfortunate) visits to the Emergency Department in the last 14 months. All three times were five star. All the way. (One was stitches in a finger from a new kitchen knife, one was sepsis and acute appendicitis which led to a two week hospitalization and major surgery called a right hemicholectomy, one was two weeks following discharge when I was treated for complication from the surgery. All incredible staff and medical attention. I’d give a five star review but during the 2 week stay I had one terrible nurse. The only time she was in my room on the surgery floor was to change my IV. I had two friends visiting me at the time, and they were floored by the way she treated me. I talked to a very nice nursing manager about what happened. The nurse never came near me again, and everyone else was wonderful. The reason I’m deleting a star is because no one acknowledged this was completely inappropriate of her, no one apologized for her behavior. I felt unheard and like I was being difficult, when in fact the IV needle was not inserted properly and was causing great pain in my arm. I screamed when they tried to put fluid into it (to test it for a CT scan with contrast). Obviously they fixed it immediately in radiology - they were great - but when I’d told the nurse it hurt and I didn’t think it was in my vein she stood up, “Said maybe you’re just a hypochondriac!” and walked out the door. I would have felt so much better if the manager (or if she had) apologized to me. But other than that! I loved everyone who took care of me. Very grateful to Dr. Matthew Shephard for being willing to operate on me when I was just a wildcard after having an “appendectomy” in Sicily where they actually didn’t remove my appendix at all. I am so lucky to be alive, and very grateful to everyone at The Queen…and don’t get me started on the food!! It was fantastic. 100x better than the food in an Italian hospital, who would have thought??!
