5 /5 Pappy: Alisha rocks!
Excellent customer service. The Roadrunner Automotive Techs are very thorough with their inspections.
First visit for an oil change, so far so good. A few days later, the oil-cooler connection came loose and dumped my oil out. Ding-ding-ding. Fortunately I was two blocks away at my dentists. RRA installed the correct connector and washed the engine and re-filled the oil all at no charge, of course.
Third visit, they discovered rodent chewed wires, which caused the "Check Engine" light. Their charge for "Diagnostics" is their labor charge of $160/hr. Took 3 hours to chase down the problems. Sigh. The sensor harness was chewed up, had to wait for new harness and sensors to come in. After that install, everything was good to go, except a "Service 4-wheel Steer" error. So with further inspection, *more* rodent damage showed up and the need for yet another sensor, which did not work upon install. Getting sensors is a dicey proposition for my 21 yo truck, (2003 GMC Sierra Denali). So now, because of Labor Day, Im looking at possibly an 8-day shop visit. They took pictures so we could prove to the insurance company that it was rodent damage. Unfortunately, the charge came out to be twice the original estimate, but they didnt put the mice in the engine compartment and those little b@stards chewed wires in multiple places and just raised hell with the vehicles computer after killing several sensors.
Ive taken my truck to several mech-a-niks over the years and RRA gives estimates that they stick to and there are no surprises on the bill. We, at RRAs suggestion, tied bounce sheets to each corner of engine compartment, added two ultrasonic rodent repellers and placed peppermint oil soaked cotton balls in passenger compartment. We are also adopting two feral cats, maybe theyll hunt the mice! Anyway, many thanks to Roadrunner for their excellent service. Photos attached.
