4 /5 Kathlen M: I have updated my review from what I previously wrote to reflect my new experience with Winchester Nail. After seeing my previous review online, the manager contacted me and asked if I’d be willing to come in and let her fix my nails. I accepted and am really pleased with the final result, this is exactly what I wanted. Thank you Tu! You can tell the manager really cares about her customers and providing results her customers are happy with.
I was here for the first time about 2 days ago and didn’t have the best experience at first. I am now learning that it was an issue with that nail tech and doesn’t reflect the overall business. I wanted burgundy french tips and chose from the swatches and when she applied it, it looked red. I told her on multiple occasions that it wasn’t my desired color but she didn’t care and was very visibly annoyed with me.
Fast forward to today, I am really happy with the final result, though I will say this could have been avoided. But I have great respect for a business who cared enough to reach out and try to make up for the initial experience. Thank you!