Jennifer Deen The providers and healthcare delivered here are phenomenal. Dr. Nelson and Dr. Sherman are incredibly skilled in their profession and care deeply for their patients. They are holistic in considering every need not being met for each patient. They understand the potential impact these may have on the health of their patients. While I cannot say enough good things about doctors Nelson and Sherman, the office operations leave much to be desired. If a patient becomes sick, it is rarely possible to see their doctor because their schedules remain booked for at least two to three months. While this speaks well of their providers in high demand, their scheduling is not patient-oriented, and patients are neglectfully referred or routed to Quick Care or the ER. This clogs up our emergency medicine facilities with patients not having an emergency but seeking basic healthcare such as congestion or other symptoms that do not require emergency care yet cannot wait two to three months.
Furthermore, their insurance claims are constantly filed with incorrect codes, making the patient responsible for paying the entire bill. The charges cannot be appealed if a patient is not notified in time. However, even when billed promptly, this cost still falls back on the patient. They must make multiple phone calls between the office, billing, and insurance if they do not want to be stuck with a huge bill. This becomes frustrating when it is habitual, unnecessary, and worse, they have refused to correct the claim code in some incidents. HCA, please do better. This is unethical and uncalled for as it is avoidable by being efficient in your job. This includes making referrals in a timely manner. My family and I eventually became so frustrated we left to find new providers. We refuse to use HCA for healthcare, including hospital, imaging, or other services. This is because we end up facing similar circumstances in each instance. It is a shame that we have such excellent physicians in our community, but operations are so poorly run that patients are forced to correct their insufficiencies. I constantly refuse to do their job for them. Unfortunately, I miss Dr. Sherman since having to find a new provider with Advent. However, I would say that Advent provides excellent care and prioritizes each patient and their needs. When I need to see my doctor, they always ensure I see them within 24-48 hours max. The patient communication is also 1000% better. Communicating with patients and not leaving them in the dark about their health is necessary. This reduces patient worry and angst. At the bare minimum, they could at least call patients back or fwd messages where they belong when they say they do. My final issue is discussing patient health in the hallway or counter with other patients present. HIPAA? Lastly, when leaving a urine sample in the box on the wall in the bathroom, finding several other patient specimens still sitting is not a good sign. When the temperature of the specimen is supposed to be documented for accurate analysis, I’m curious how this takes place 30 minutes to an hour after the sample has been provided. Not to mention, again, patient names on cups and the potential for theft to be used on a drug screen. It happens. Someone creates a reason to stop by the office and then asks to use the restroom before leaving because they know there are always multiple urine samples just sitting there awaiting analysis.
3 /5
Quisa Hogan I have been a patient @ Family Care of Ocala Specialist for over 10 years. My provider is Dr. Myra Sherman and she is by far AMAZING! She is knowledgeable, professional and very personable to your visit to her. Dr. Myra will educate and advise you. The entire office staff is so welcoming and treat everyone like family. I am blessed to be a patient at this office. It’s so nice to see how well the staff works together and there’s smiles everywhere.
5 /5
Nadine Mobley I am taking this opportunity to commend and recommend this Health Care Facility highly. Dr. Nelson and nurse practitioner Mrs Sherman are very professional and very organized. Although the office can get very busy at times they do their very best to stick to your appointment time and expedite any delays.The staff provides excellent customer service , courteous customer service and always willing to help provide whats needed to help the patient. For that I truly appreciate. My husband and I are very happy to be patients of Dr Nelson and Mrs Sherman.
This Health Care Office and its employees are so very professional and knowledgeable about their job. When I go for appointments no matter what the outcome I am assured in my heart that they will do what they can.
Thank you for the excellent Care !!!!!
Nadine DeshazorMobley
11/6/2021
5 /5
Andrea_s Saw a doctor once a couple of years ago (had forgotten I was seen by HCA) who I didn’t have a positive experience with. Called to make an appointment with a new provider just to be treated with a condescending tone by Reina. She seemed annoyed that I would ask to change providers and that she would have to send a note to the office manager.
1 /5
Lois Evans We really like the attentiveness that Dr. Nelson gives us when we ask questions about our health. He shares his expertise and offers options that we feel comfortable doing. We see him every six months after blood work results are completed for the office visit.
5 /5