5 /5 Betty LaChaussee: Dr. Svetlana Faktorovich MD at Baptist Health Marcus Neuroscience Institute is an amazing doctor! After years of bouncing from doctor to doctor with no clear-cut answers, Dr. Faktorovich found out my problem. She is brilliant, communicates very well, and has a charming bedside manner. For the first time in years, Im on the right path for a better quality of life! The experience at Baptist Health was nothing short of remarkable. Starting at the front desk, the receptionist Amy Averbach did an exceptional job and even though we messed up our appointment day and time, she went above and beyond, spoke with the doctor, and got us in. We were met by the medical assistant Emmanuel Rivera. He took the time to explain what would occur during our visit and put us at ease, as well as later on performing a test. He also was charming and very kind! Minutes later, nurse practitioner Jamie Pare sat us down for a complete exam and took the time to find out our complete history with follow-up questions to get a better understanding of our past and present condition. She truly cared and was exceptional! Its NPs like her that work hand in hand with the doctor to offer you the most efficient and informed visit youll ever have. Thank you Baptist Health for putting together a great team!! And if all this isnt enough, we left to pick up our car where they offer free valet parking!