5 /5 Fred: I brought my highlander in for some routine maintenance and to check my a/c, the very nice young lady at the front desk, Madelyn I think, was very helpful and knowledgeable about the repairs to my highlander. I appreciate the time that was taken to explain the service and repairs even for something simpler. It’s hard nowadays to find a repair shop that you can trust and that will take the time to explain repairs before pushing you out of the door.