5 /5 G Galloway: Let me begin by thanking the Pam Health Rehab of Tavares family. Whenever we arrive at this beautiful facility, we are always greeted with warm smiles and helping hands. This includes everyone from the front desk, the environmental staff and the nursing/therapy teams. (My mother is not able to walk long distances and needs wheelchair assistance. On several occasions many staff members offered to help getting her to the room.)
The care and compassion you have shown our loved one continues to be top notch. We highly recommend this facility 10xs over. I would give them more stars if possible. It is comforting to know that your loved one is receiving compassionate care by highly trained professionals. Although we have several examples of their fantastic team of therapist, I will highlight one. Our loved one was at a lower level facility for a few months and was not trained on the proper swallowing technique. After a short time of working with the Speech Therapist at Pam he was swallowing and graduated to pleasure foods. We travel 1.5 hr one way to the facility knowing that you can’t put limits on how far you are willing to go for a loved one.
There are times when I feel like you may need to have written a dissertation or at least a thesis in order to navigate the insurance and Medicare rules. I recommend that everyone become familiar with the rules so that you can make the best educated decisions for your loved ones. In doing so, do not allow traditional hospital social workers/case managers to dictate your loved one’s fate. There needs to be more “Pam Rehabs” to give patients the tools they need in order to truly rehabilitate themselves.
Lastly, Alex thank you for all that you do!
