5 /5 Timothy Frederick: Epic Auto recently completed a full engine out replacement due to bottom end engine failure on my 2011 VW CC 2.0T. Shop owner (Greg) and staff (Chris) were transparent on 1. Cost, 2. Leadtimes, and 3. Covered services with the engine replacement. The shop was timely in notification of each step in the process and was helpful in the acquiring of parts and replacement parts.
They completed the following work:
- Engine replacement
- An engine timing service on the donor engine (separate from engine replacement cost)
- Basic diagnostic tests on the donor engine to confirm condition
- Verified condition of the bolt ons being transferred to to donor engine
- AC recharge
- Oil change
No work was performed by the shop without prepayment for parts or approval of work, via their online portal. Once work was completed, pickup notification was prompt and vehicle was in expected condition (interior and exterior). No CEL lights or other additional lights were present post engine replacement.
At the time of the review I have put 1.5k miles on the donor engine, with no mechanical or workmanship related issues.
I have and will continue to recommend Epic Auto for vehicle services, for both simple and complex repairs.